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Course Overview
Workplace disagreements are a natural part of working with different personalities and perspectives. Knowing how to manage conflict effectively can help maintain positive relationships and improve team performance. The CMI Bitesize course, Knowledge, Skills and Behaviours for Managing Conflict, introduces the practical skills needed to address disagreements and handle difficult conversations. Developed by the Chartered Management Institute (CMI), this short programme provides a useful introduction to workplace conflict management.
Through this short conflict management course, you will explore the skills and behaviours needed to manage disagreements, understand different conflict responses and approach difficult conversations. You will also examine the Thomas-Kilmann Conflict Mode Instrument and how different conflict-handling styles can be applied in the workplace. Three learning activities help you reflect on what you have learned. The course is suitable for aspiring and practising managers, team leaders, supervisors, HR professionals and operational managers who want to improve their conflict resolution skills.
With Global Edulink, you can complete this CMI Bitesize conflict management programme fully online and at your own pace. Access professionally prepared learning materials through the online portal, benefit from dedicated mentor guidance and take advantage of flexible payment options. Upon completing the required activities, you will receive a CMI Certificate of Achievement recognising your continuing professional development (CPD). There are no formal examinations.
This CMI conflict resolution course may support career progression towards roles such as Team Leader, Supervisor, Operations Manager or HR Officer, depending on your experience and additional qualifications. You can also progress to CMI Level 5 qualifications in Management and Leadership. Completing three or more eligible CMI Bitesize programmes may contribute towards Foundation Chartered Manager (fCMgr) eligibility, subject to CMI requirements.
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Course Highlights
Covers the key skills needed to manage workplace conflict.
Explores difficult conversations and approaches to resolving conflict.
Introduces the Thomas-Kilmann conflict model.
Includes three learning activities.
Why Choose This Course?
Experience a flexible and supportive learning journey with comprehensive course materials, dedicated guidance and valuable features designed to help you successfully complete your qualification.
Why Study With Global Edulink?
Global Edulink combines flexible online learning with quality study materials and learner support to help you reach your learning goals.
Study courses offered by recognised awarding bodies.
Access your online learning portal 24/7.
Learn at your own pace around work and other commitments.
Get guidance from tutors when you need support.
Explore available discounts and payment options.
Receive certification according to your course requirements.
Learning Outcomes
Explain a leader’s role in managing conflict.
Identify skills needed for conflict management.
Understand how to approach difficult conversations.
Describe different approaches to resolving conflict.
Explain the Thomas-Kilmann conflict model.
Who Is This Course For?
- •Managers who want to improve their conflict management skills.
- •Team leaders who deal with disagreements at work.
- •Professionals who want to handle difficult conversations with confidence.
- •People who want to learn how to manage and resolve workplace conflict.
Is This Qualification Suitable for You?
This qualification may suit people from different academic & professional backgrounds, including those not listed above. Speak to a course adviser to check your eligibility and career options.
Entry Requirements
No formal qualifications are required.
Suitable for anyone interested in learning about management and inclusion at work.
We understand that every learner has a different educational and professional background. If you do not see your qualification listed or are unsure whether you meet the entry requirements, our team is happy to help. We also welcome applicants without formal qualifications, particularly where relevant work experience or other learning can demonstrate suitability for the course.
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Our Course Advisers Are Here to Help
Get personalised guidance and ongoing support by reaching out to your course adviser.
Skills Gained
This course helps you understand how to manage conflict and handle difficult situations at work.
Understand different approaches to workplace conflict.
Develop knowledge of handling difficult conversations.
Explore methods for resolving workplace disagreements.
Reflect on conflict management through three learning activities.
Course Curriculum
5 Modules
8 Lectures
Module 01: A Leader’s Role in Managing Conflict
Module 02: Skills You’ll Need for Conflict Management
Module 03: Having Difficult Conversations
Module 04: Approaches to Resolving Conflict
Module 05: Conflict Mode - Thomas and Kilmann
CMI
Awarded by
The Chartered Management Institute (CMI) was established in 1947 and is the UK’s leading professional body for management and leadership. CMI qualifications and membership support individuals in developing effective management skills, strengthening leadership capability, and progressing in their professional careers.
Course Advantages
This course helps you build knowledge and skills for managing conflict at work.
Receive a CMI certificate upon successful completion of the programme.
Access the programme online using different devices.
Study content aligned with CMI Professional Standards.
Count this programme towards the three CMI Bitesize programmes required for Foundation Chartered Manager (fCMgr) status.
Need more information
Feeling Uncertain? Looking for Guidance?
Reach out to your course adviser for valuable insights and professional support.
Method of Assessment
Written assignments for each unit
Assessed internally, with external moderation by CMI
No formal examinations
Graded Pass or Refer. You pass when you meet every assessment criterion.
Certificate
Upon successful completion of this course, you will be awarded the Knowledge, Skills and Behaviours for Managing Conflict certification by the Chartered Management Institute (CMI).
Career Progression
After completing the CMI Bitesize – Knowledge, Skills and Behaviours for Managing Conflict course, you can build your management skills and explore roles that involve managing people and resolving workplace conflicts.
1
Team Leader
£24,000 Approx./pa
2
Human Resources Officer
£24,000 Approx./pa
3
Conflict Resolution Officer
£0 Approx./pa
Academic Progression
After completing the CMI Bitesize – Knowledge, Skills and Behaviours for Managing Conflict course, you can continue learning and develop your management and leadership skills.
Study other CMI Bitesize courses to build your management skills.
Complete three CMI Bitesize programmes to become eligible for Foundation Chartered Manager (fCMgr) status.
Explore other CMI courses to develop your knowledge of management and leadership.
Our Student Reviews
Bella Rose
Jul 30, 2026
4.8
Isla Rose
Jun 26, 2026
4.6
Lucy Jane
Jul 8, 2026
4.7
Billy Joe
Oct 20, 2026
4.7
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