Study 100% Online & Flexibly
Learn at your own pace with convenient online access that fits around your everyday life.
Course Overview
Recognising workplace conflict is important, but knowing how to investigate and resolve it effectively is just as essential. The CMI Bitesize course, Resolving Conflict in the Workplace, is a short online professional development programme that introduces practical approaches to managing workplace disagreements. As the second programme in the Conflict Resolution series developed by the Chartered Management Institute (CMI), it is designed for aspiring and practising middle managers who want to strengthen their conflict resolution skills.
Through this short workplace conflict resolution course, you will explore why investigating conflict is important and compare informal and formal approaches to resolving workplace issues. You will develop an understanding of organisational procedures, including grievance and disciplinary processes, the manager's responsibilities, zero-tolerance policies and whistleblowing. The course also examines how to respond when a conflict cannot be resolved and how to assess the seriousness of different situations. It is suitable for managers, team leaders, HR professionals and operational staff who support workplace grievance and disciplinary procedures.
With Global Edulink, you can complete this CMI Bitesize conflict management course fully online and access your learning materials across different devices. Flexible learning allows you to study around your professional and personal commitments, while dedicated mentor support helps guide you throughout the programme. Reflective activities also encourage you to apply the concepts to situations within your own organisation. Upon completion, you will receive a Certificate of Achievement from CMI, recognising your continuing professional development (CPD). There are no formal examinations, allowing you to focus on the learning materials and practical reflection.
The knowledge gained from this CMI conflict resolution course may support career development towards team leadership and management roles, depending on your experience and additional qualifications. The content is mapped to the CMI Professional Standards, helping you develop knowledge relevant to effective management practice. You can continue your learning through the CMI Bitesize programme, Knowledge, Skills and Behaviours for Managing Conflict, or explore a CMI Level 5 qualification in Management and Leadership. Develop the confidence to investigate workplace disagreements, make informed decisions and work towards fairer outcomes.
Need more information
Uncertain? Seeking guidance?
Our education advisors offer answers and impartial advice on transitioning to a successful career in Management and Leadership.
Course Highlights
Short, focused online learning designed for busy managers.
A recognised Certificate of Achievement to show your continuing professional development.
Content that covers both informal and formal ways of resolving conflict.
A starting point for the full Level 5 qualification in Management and Leadership.
Why Choose This Course?
Experience a flexible and supportive learning journey with comprehensive course materials, dedicated guidance and valuable features designed to help you successfully complete your qualification.
Why Study With Global Edulink?
Global Edulink combines endorsed programmes with flexible delivery, expert mentors, and learner-first support.
Get certified with industry-recognised accreditations and awarding bodies
24/7 access to a digital study portal for flexible learning
Affordable pricing, discounts, and instalment-free payment plans
Study at your own pace
Dedicated Mentor Support
Engaging course content
Learning Outcomes
Understand why it is important to investigate conflict at work.
Gain knowledge of informal and formal methods of resolving conflict.
Understand organisational procedures, including grievance, discipline and whistleblowing, and the manager’s role in each.
Build the confidence to judge whether a conflict situation is minor or major.
Who Is This Course For?
- •Aspiring middle managers who want to prepare for people management.
- •Practising managers and team leaders who deal with conflict and complaints.
- •HR and operational professionals who support managers with grievance and discipline.
- •Learners who want short, flexible online professional development.
Is This Qualification Suitable for You?
This qualification may suit people from different academic & professional backgrounds, including those not listed above. Speak to a course adviser to check your eligibility and career options.
Entry Requirements
The course is suitable for learners aged 18 and above.
There are no additional national entry requirements to fulfil.
We understand that every learner has a different educational and professional background. If you do not see your qualification listed or are unsure whether you meet the entry requirements, our team is happy to help. We also welcome applicants without formal qualifications, particularly where relevant work experience or other learning can demonstrate suitability for the course.
Need Extra Support?
Our Course Advisers Are Here to Help
Get personalised guidance and ongoing support by reaching out to your course adviser.
Skills Gained
This programme gives you practical conflict resolution knowledge that you can use straight away, with support at every stage.
Understand how and why to investigate conflict properly.
Learn to choose between informal and formal resolution methods.
Understand the manager’s role in grievance and disciplinary processes.
Learn to judge the seriousness of a conflict situation and respond to it.
Course Curriculum
7 Modules
10 Lectures
Module 01: Why is Important to Investigate Conflict
Module 02: Methods to Resolve Conflict
Module 03: Organisational Procedures for Conflict Resolution Grievance and the Manager’s Role
Module 04: A Zero Tolerance Policy
CMI
Awarded by
The Chartered Management Institute (CMI) was established in 1947 and is the UK’s leading professional body for management and leadership. CMI qualifications and membership support individuals in developing effective management skills, strengthening leadership capability, and progressing in their professional careers.
Course Advantages
Make the most of our extra support.
Learn about your progression options after completing the programme.
Study through practical online content with case studies and checklists.
Gain both theoretical knowledge and practical conflict resolution insight.
Enhance your employability with industry-relevant knowledge.
Need more information
Feeling Uncertain? Looking for Guidance?
Reach out to your course adviser for valuable insights and professional support.
Method of Assessment
Written assignments for each unit
Assessed internally, with external moderation by CMI
No end-of-course examinations
Graded Pass or Refer. You pass when you meet every assessment criterion.
Certificate
Upon successful completion of this programme, you will be awarded the Resolving Conflict in the Workplace certification by the Chartered Management Institute (CMI).
Career Progression
After completing this programme, you can build your knowledge towards roles that value conflict resolution skills.
1
Operations Manager
£45,000 Approx./pa
2
HR Manager
£41,000 Approx./pa
3
Team Leader
£30,000 Approx./pa
Academic Progression
Successfully completing this programme can help you with further study:
Study the first programme in the series, What is Conflict?, if you have not already done so.
Continue to the next programme, Knowledge, Skills and Behaviours for Managing Conflict.
Top up to a CMI Level 5 qualification in Management and Leadership.
Our Student Reviews
John David
Sep 2, 2026
4.6
Harry James
Oct 12, 2026
4.7
Smith Jones
Oct 25, 2026
4.6
Robert David
Aug 27, 2026
4.7
Frequently Asked Questions (FAQs)
