(A) ITIL® 4 Foundation****
Access Duration - 365 Days
Guided Learning Hours (59)
Course Material
Number of Modules 07
Official Exam
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739 STUDENTS
Overview
The ITIL® 4 Foundation course will provide learners with a comprehensive understanding of ITIL basic concepts, principles and practices. If you have an interest in service management, this course will offer insight into the structure and terminology of the ITIL framework. It is a widely recognised service management framework that will enhance your skills and knowledge in ITIL 4. Qualifying in this course will give you an understanding of service management and how it can contribute to ongoing service improvement.
The ITIL® 4 Foundation course will focus on key features and explore how service management supports transformations within an organisation.
The ITIL® 4 Foundation course will provide insight into why IT resources should be efficiently organised within an organisation. It is a popular approach that applies the best practice framework to deliver business value. You will also learn to understand the roles and functions of service management. With the completion of this Foundation course, you can progress to the Official Exam level. This is a globally recognised qualification that is accredited to a training organisation. Once you successfully complete the course you will receive the ITIL® 4 Foundation Certification.
Why study at Global Edulink?
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.
- Who is this Course aimed at?
- Entry Requirements
- Method of Assessment
- Certification
- Awarding Body
- Progression and Career Path
This course is aimed at any individual with an interest in service management.
Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
At the end of the ITIL Foundation Certification – IT Service Management course you will be required to take a multiple-choice question assessment test comprising of 40 questions in 60 minutes duration. (26 marks required to pass out of 40). The multiple-choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 65%, closed book.
Successful learners will be awarded the ITIL® 4 Foundation exam certificate
AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.
This course in ITIL® 4 Foundation will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in the area and enhance your knowledge. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum according to http://payscale.com/
- IT Manager – £38,778 per annum
- Project Manager, IT – £42,157 per annum
- Service Delivery Manager – £40,819 per annum
- IT Director – £77,982 per annum
- Senior Project Manager, IT – £59,208 per annum
Key Features
Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842Course Curriculum
| Introduction | |||
| Tutor Introduction | 00:00:00 | ||
| Course Introduction Part 1 | 00:00:00 | ||
| Course Introduction Part 2 | 00:00:00 | ||
| 1. Key Concepts of Service Management | |||
| Value | 00:00:00 | ||
| Services | 00:00:00 | ||
| Outcomes, Costs and Risks | 00:00:00 | ||
| Utility and Warranty | 00:00:00 | ||
| 2. ITIL Guiding Principles | |||
| Principals | 00:00:00 | ||
| Focus on Value | 00:00:00 | ||
| Start Where You Are | 00:00:00 | ||
| Progress Iteratively With Feedback | 00:00:00 | ||
| Collaborate and Promote Visibility | 00:00:00 | ||
| Think and Work Holistically | 00:00:00 | ||
| Keep it Simple and Practical | 00:00:00 | ||
| Optimize and Automate | 00:00:00 | ||
| Principle Interaction | 00:00:00 | ||
| 3. Four Dimensions of Service Management | |||
| Four Dimensions Introduction | 00:00:00 | ||
| Organizations and People | 00:00:00 | ||
| Information and Technology | 00:00:00 | ||
| Partners and Suppliers | 00:00:00 | ||
| Value Streams and Processes | 00:00:00 | ||
| External Factors | 00:00:00 | ||
| 4. ITIL Service Value System | |||
| ITIL Service Value System | 00:00:00 | ||
| 5. Service Value Chain | |||
| Service Value Chain | 00:00:00 | ||
| 6. Key Terms of 15 ITIL Practices | |||
| Management Practices | 00:00:00 | ||
| Information Security Management | 00:00:00 | ||
| Relationship Management | 00:00:00 | ||
| Supplier Management | 00:00:00 | ||
| IT Asset Management | 00:00:00 | ||
| Monitoring and Event Management | 00:00:00 | ||
| Release Management | 00:00:00 | ||
| Service Configuration Management | 00:00:00 | ||
| Deployment Management | 00:00:00 | ||
| Continual Improvement | 00:00:00 | ||
| Change Control | 00:00:00 | ||
| Incident Management | 00:00:00 | ||
| Problem Management | 00:00:00 | ||
| Service Request Management | 00:00:00 | ||
| Service Desk | 00:00:00 | ||
| Service Level Management | 00:00:00 | ||
| 7. ITIL Practices | |||
| Continual Improvement Model | 00:00:00 | ||
| Mock Exam | |||
| ITIL 4 Foundation Examination | 00:50:00 | ||
| Exam Booking | |||
| (A) Exam Booking – ITIL® 4 Foundation | |||
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