(A) ITIL® 4 Foundation

Access Duration - 365 Days
Guided Learning Hour 59 Guided Learning Hours (59)
Course Materialr Course Material
Number of Modules 07 Number of Modules 07
Assessment Included Official Exam
4.5( 4 REVIEWS )


The ITIL® 4 Foundation course will provide learners with a comprehensive understanding of ITIL basic concepts, principles and practices. If you have an interest in service management, this course will offer insight into the structure and terminology of the ITIL framework. It is a widely recognised service management framework that will enhance your skills and knowledge in ITIL 4.  Qualifying in this course will give you an understanding of service management and how it can contribute to ongoing service improvement.

The ITIL® 4 Foundation course will focus on key features and explore how service management supports transformations within an organisation.

The ITIL® 4 Foundation course will provide insight into why IT resources should be efficiently organised within an organisation. It is a popular approach that applies the best practice framework to deliver business value. You will also learn to understand the roles and functions of service management. With the completion of this Foundation course, you can progress to the Official Exam level. This is a globally recognised qualification that is accredited to a training organisation. Once you successfully complete the course you will receive the ITIL® 4 Foundation Certification.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.


  • Who is this Course aimed at?
  • Entry Requirements
  • Method of Assessment  
  • Certification
  • Awarding Body
  • Progression and Career Path
This course is aimed at any individual with an interest in service management.
Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
At the end of the ITIL Foundation Certification – IT Service Management course you will be required to take a multiple-choice question assessment test comprising of 40 questions in 60 minutes duration. (26 marks required to pass out of 40). The multiple-choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 65%, closed book.
Successful learners will be awarded the ITIL® 4 Foundation exam certificate

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

This course in ITIL® 4 Foundation will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in the area and enhance your knowledge. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum according to http://payscale.com/
  • IT Manager – £38,778 per annum
  • Project Manager, IT – £42,157 per annum
  • Service Delivery Manager – £40,819 per annum
  • IT Director – £77,982 per annum
  • Senior Project Manager, IT – £59,208 per annum

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

Tutor Introduction 00:00:00
Course Introduction Part 1 00:00:00
Course Introduction Part 2 00:00:00
1. Key Concepts of Service Management
Value 00:00:00
Services 00:00:00
Outcomes, Costs and Risks 00:00:00
Utility and Warranty 00:00:00
2. ITIL Guiding Principles
Principals 00:00:00
Focus on Value 00:00:00
Start Where You Are 00:00:00
Progress Iteratively With Feedback 00:00:00
Collaborate and Promote Visibility 00:00:00
Think and Work Holistically 00:00:00
Keep it Simple and Practical 00:00:00
Optimize and Automate 00:00:00
Principle Interaction 00:00:00
3. Four Dimensions of Service Management
Four Dimensions Introduction 00:00:00
Organizations and People 00:00:00
Information and Technology 00:00:00
Partners and Suppliers 00:00:00
Value Streams and Processes 00:00:00
External Factors 00:00:00
4. ITIL Service Value System
ITIL Service Value System 00:00:00
5. Service Value Chain
Service Value Chain 00:00:00
6. Key Terms of 15 ITIL Practices
Management Practices 00:00:00
Information Security Management 00:00:00
Relationship Management 00:00:00
Supplier Management 00:00:00
IT Asset Management 00:00:00
Monitoring and Event Management 00:00:00
Release Management 00:00:00
Service Configuration Management 00:00:00
Deployment Management 00:00:00
Continual Improvement 00:00:00
Change Control 00:00:00
Incident Management 00:00:00
Problem Management 00:00:00
Service Request Management 00:00:00
Service Desk 00:00:00
Service Level Management 00:00:00
7. ITIL Practices
Continual Improvement Model 00:00:00
Mock Exam
ITIL 4 Foundation Examination 00:50:00
Exam Booking
(A) Exam Booking – ITIL® 4 Foundation

Students feedback


Average rating (4)
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    M N

    Mark Newton

    August 01, 2021
    ITIL4 Foundation

    Great content, helped me pass.

    L O

    Louis Odunoye

    August 17, 2020
    Great Course!

    Found GEL via Reed so had a look. Was attracted by the really good price (really is the cheapest around), so went for it and with the help of the super customer support got an extra 10% off.
    Course was very easy to follow and provided a lot of depth, managed to get through it in a couple of weeks which was enough time to prepare me for the exam.
    I found another mock exams on the internet so I could get a bit of experience in answering the questions and passed all of them.
    The customer support team on the chat was great, just go on the website ask what you need and they sort it. David helped me, answered all my questions and got me what I needed straight away.
    Thanks to all at Gel I passed the exam within 2 weeks!

    D S

    David Savage

    May 13, 2020
    Great course, passed the foundation exam at 90% on the first try!

    The guy’s voice reminds me of Christopher Eccleston (Dr Who) which is great, but the content and presentation were exactly right for the foundation exam. I passed on my first attempt and got 90%! Great course, thanks a lot 🙂

    M P

    Malcolm Pugh

    April 11, 2020
    Excellent course. Well presented and simple to follow which makes it easier to pass the exam 1st time - which I did!!

    I’ve followed a few online courses and this one is so much easier than many others I’ve subscribed to. The material is very easy to follow with a good voice over and explanation with excellent diagrams and textual comments. There is the added benefit of the course tutor talking over the text (very smooth) and giving examples and explanations. Alongside the course there is excellent chat support that is really useful if there is any issue with accessing a module or any other issue that may crop up. I downloaded the course, went over it a few times (not many hours) and scored 93% – so in my eyes, an excellent investment and a brilliant result. I’ll definitely use you guys again.

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