The ITIL® 4 Foundation course will provide learners with a comprehensive understanding of ITIL basic concepts, principles and practices. If you have an interest in service management, this course will offer insight into the structure and terminology of the ITIL framework. It is a widely recognised service management framework that will enhance your skills and knowledge in ITIL 4. Qualifying in this course will give you an understanding of service management and how it can contribute to ongoing service improvement.
The ITIL® 4 Foundation course will focus on key features and explore how service management supports transformations within an organisation.
The ITIL® 4 Foundation course will provide insight into why IT resources should be efficiently organised within an organisation. It is a popular approach that applies the best practice framework to deliver business value. You will also learn to understand the roles and functions of service management. With the completion of this Foundation course, you can progress to the Official Exam level. This is a globally recognised qualification that is accredited to a training organisation. Once you successfully complete the course you will receive the ITIL® 4 Foundation Certification.
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.
AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.
|Course Introduction Part 1||00:00:00|
|Course Introduction Part 2||00:00:00|
|1. Key Concepts of Service Management|
|Outcomes, Costs and Risks||00:00:00|
|Utility and Warranty||00:00:00|
|2. ITIL Guiding Principles|
|Focus on Value||00:00:00|
|Start Where You Are||00:00:00|
|Progress Iteratively With Feedback||00:00:00|
|Collaborate and Promote Visibility||00:00:00|
|Think and Work Holistically||00:00:00|
|Keep it Simple and Practical||00:00:00|
|Optimize and Automate||00:00:00|
|3. Four Dimensions of Service Management|
|Four Dimensions Introduction||00:00:00|
|Organizations and People||00:00:00|
|Information and Technology||00:00:00|
|Partners and Suppliers||00:00:00|
|Value Streams and Processes||00:00:00|
|4. ITIL Service Value System|
|ITIL Service Value System||00:00:00|
|5. Service Value Chain|
|Service Value Chain||00:00:00|
|6. Key Terms of 15 ITIL Practices|
|Information Security Management||00:00:00|
|IT Asset Management||00:00:00|
|Monitoring and Event Management||00:00:00|
|Service Configuration Management||00:00:00|
|Service Request Management||00:00:00|
|Service Level Management||00:00:00|
|7. ITIL Practices|
|Continual Improvement Model||00:00:00|
|ITIL 4 Foundation Examination||00:50:00|
|(A) Exam Booking – ITIL® 4 Foundation||00:00:00|
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