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What Will I Learn?

Gain a clear understanding of the job role in customer service and how to create a first, good impression.
Understand customer service and legislation.
Learn how to deal appropriately with customer queries and questions.
Learn how to build on customer relationships and maintain them.
Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.
Qualifying in customer service means you can work in various roles in well-paid positions and with room for career progression.

Overview

Customer service is at the core function of every business and the course demonstrates how customer service can turn one time customers into repeat customers. If you want to have a career in customer service, the Advanced Diploma in Customer Service Level 3 will enable learners to work in high earning positions in multiple industries. It is comprehensive course that focuses on the specifics of customer service. The course will enable learners to become proficient at providing effective and efficient customer service.

The course will cover key elements including customers and business communication, customer service and legislation, learning how to create a positive impression, dealing with customer requests and queries and building on customer relationships.

The Advanced Diploma in Customer Service Level 3 course will teach learners that customer service is fundamental to the ins and outs of a business. Business growth and success strongly depends on how well customer service is provided to your customers. The course offers learners to enhance their career and education. It is highly useful for individuals who want to take advance their professional or academic career.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?
  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career
Entry Requirement
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.
Method of Assessment

At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification Those who successfully completed the course will be awarded the Level 3 Advanced Diploma in Customer Service by ABC Awards. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Course Code: QLS-03766

Awarding Body (Accreditation) ABC Awards is an Ofqual regulated, leading national awarding body which develops diverse, high-quality vocational qualifications for all ages and abilities post-14. Founded in 1998, ABC Awards is a leading national awarding organisation with a long-established reputation for high quality support and services to the educational sector. ABC Awards are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. If you gain an ABC Awards accredited qualification with Global Edulink, you will demonstrate a high level of skill, and will come away with many more opportunities open to you.
Progression and Career Path

Once you successfully completed the Advanced Diploma in Customer Service Level 3 you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion.

  • Customer Service Manager
  • Customer Service Representative
  • Customer Service Supervisor
  • Customer Service Team Leader
  • Customer Service Sales Associate

Others jobs you can get

  • Customer Service Coordinator
  • Customer Service Agent
  • Concierge

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

 

Common Career Paths For  Customer Service Manager
  

Course Curriculum

1: customer service and legislation
Customer service and legislation 00:00:00
Learning Outcomes & Assignment 00:00:00
2: customers and communication in business
Customers and Communication in Business 00:00:00
Learning Outcomes & Assignment 00:00:00
3: creating a positive impression among the customers
Creating a positive impression among the Customers 00:00:00
Learning Outcomes & Assignment 00:00:00
☑ assignment
Assignment Brief I 00:00:00
☑ submit your assignment
4: dealing with requests, queries and issues
Dealing with Requests, Queries and Issues 00:00:00
Learning Outcomes & Assignment 00:00:00
5: customer relationship
Customer Relationship 00:00:00
Learning Outcomes & Assignment 00:00:00
6: feedback and sales
Feedback and Sales 00:00:00
Learning Outcomes & Assignment 00:00:00
☑ assignment
Assignment Brief I 00:00:00
☑ submit your assignment
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

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  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ABC Awards'
  • 18 Guided Learning Hours
  • Course Material
  • 06Number of Modules
  • Assessment Included
  • Course Code QLS-03766

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cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
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NUS Extra Card

Every student of Global Edulink is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.

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