Advanced Diploma in Customer Service at QLS Level 3

Access Duration - 365 Days
Awarded By Endorsed by "Quality Licence Scheme"
Guided Learning Hour 18 Guided Learning Hours (18 )
Course Material Course Material
Number of Modules 06 Number of Modules 06
Assessment Included Assessment Included
4.8( 4 REVIEWS )

Endorsed by

Trust Pilot rating with 1691 reviews
£ 119.00

What Will I Learn?

Gain a clear understanding of the job role in customer service and how to create a first, good impression.
Understand customer service and legislation.
Learn how to deal appropriately with customer queries and questions.
Learn how to build on customer relationships and maintain them.
Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.
Qualifying in customer service means you can work in various roles in well-paid positions and with room for career progression.


Customer service is at the core function of every business and the course demonstrates how customer service can turn one time customers into repeat customers. If you want to have a career in customer service, the Advanced Diploma in Customer Service at QLS Level 3 will enable learners to work in high earning positions in multiple industries. It is comprehensive course that focuses on the specifics of customer service. The course will enable learners to become proficient at providing effective and efficient customer service.

The course will cover key elements including customers and business communication, customer service and legislation, learning how to create a positive impression, dealing with customer requests and queries and building on customer relationships.

The Advanced Diploma in Customer Service at QLS Level 3 course will teach learners that customer service is fundamental to the ins and outs of a business. Business growth and success strongly depends on how well customer service is provided to your customers. The course offers learners to enhance their career and education. It is highly useful for individuals who want to take advance their professional or academic career.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Why Choose Global Edulink?

Global Edulink offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Who is this Course aimed at?

  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career
  • Access Duration
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Endorsed by
  • Progression and Career Path
  • Other Benefits

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A qualification at level 2 or above in any discipline.

At the end of the Advanced Diploma in Customer Service at QLS Level 3 you will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

While the submission of your assignment is compulsory for you to get your Quality Licence Scheme certification, you can also receive another CPD & iAP, free e-certificate if you take a 20 multiple choice exam.

Those who successfully complete the course will be issued the Advanced Diploma in Customer Service at QLS Level 3 by the Quality Licence Scheme.

Course Code: QLS-03766

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer. Given below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to,

  • Customer Service Sales Associate – £19,890 per annum
  • Customer Service Coordinator – £19,986 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for  TOTUM discount card

Course Curriculum

1: Customer Service and Legislation
Customer service and legislation
Learning Outcomes & Assignment
2: Customers and Communication in Business
Customers and Communication in Business
Learning Outcomes & Assignment
3: Creating a Positive Impression Among the Customers
Creating a positive impression among the Customers
Learning Outcomes & Assignment
☑ Assignment
Assignment Brief I – Advanced Diploma in Customer Service at QLS Level 3
☑ Submit Your Assignment
(A) Assignment Submission I – Customer Service Level 3
4: Dealing With Requests, Queries and Issues
Dealing with Requests, Queries and Issues
Learning Outcomes & Assignment
5: Customer Relationship
Customer Relationship
Learning Outcomes & Assignment
6: Feedback and Sales
Feedback and Sales
Learning Outcomes & Assignment
☑ Assignment
Assignment Brief II – Advanced Diploma in Customer Service at QLS Level 3
☑ Submit Your Assignment
(A) Assignment Submission II – Customer Service Level 3
Exam Quiz
Exam : Advanced Diploma in Customer Service at QLS Level 3 00:30:00

Students feedback


Average rating (4)
5 Star
4 Star
3 Star
2 Star
1 Star
    A C

    Angel Clark

    January 17, 2021
    Overall, excellent

    I was recommended this course by my employer who felt a recognised qualification would give me the opportunity to expand my future prospects.

    G P

    Gabby Pearson

    December 02, 2020
    Real classroom experience

    It was as informative as learning in a real classroom. A great effort was made to provide an interactive setting for students.

    C C

    Carmen Carr

    November 29, 2020
    Superb course

    I gained practical knowledge on how to ensure I’m able to provide a great customer experience to my clients. As a customer supervisor, there was a wealth of information to be gained through this course.

    C J

    Carol John

    October 16, 2020
    Good provider

    I want to say thank you for the support provided to me during my time at Global Edulink.

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