Business Administration Diploma

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 150 Guided Learning Hours (150)
Course Material Course Materialr Course Material
Number of Modules 35 Number of Modules 35
Assessment Included Mock Exam Included
Assessment Included Final Exam Included
3.8( 5 REVIEWS )

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What Will I Learn?

Learn the basics to enter a business organisation in the field of administration
Ability to develop expertise in business communication, presentation skills, administrative functions and business reporting
Learn the importance of leadership and management
Learn how to effectively work in a team and also to manage a team commendably
Gain an extremely practical knowledge of carrying out administrative functions of a business
Learn administrative functions which are important in an organisation so that your skills may be recognised by superiors in the workplace


This Business Administration Diploma course (USA Standards) is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.

You will cover the principles of business administration and the essentials of leadership and management, including managing personal and professional development. You will also learn how to manage team performance and people within a business, a vital skill for anyone looking to climb the ladder. During this course, you will gain practical knowledge of how to carry out basic administrative tasks and progress towards high level support skills, such as employee recruitment and management essentials. The qualification includes a wide range of units which cover everything needed to be a successful administrator within business.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Please Note: This Course is Based on USA Standards.


  • Who is it for?
  • Course Description
  • Method of Assessment
  •  Certification
  • Entry Requirement
  • Career Path
  • Those wishing to obtain a career-related professional qualification.
  • Those already involved in administration wishing to gain recognition for their skills.

This Business Administration Diploma is comprehensive and designed to cover the key areas listed under the curriculum. This course has been designed for 150 guided learning hours.

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Successful candidates will be awarded Leve 3 Diploma in Business Administration

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
This certificate is sure to give your business administration career the jumpstart it has always wanted and help you land various job positions in the corporate world. You can also use this to progress substantially within the industry and to take your career to the next level. Few of the job positions you can land with this course, along with the average UK salary per annum according to, is given below,
  • Secretary – £19,554 per annum
  • Receptionist - £16,283 per annum
  • Office Administrator – £17,444 per annum
  • Personal Assistant – £25,143 per annum
  • Production supervisor – £24,463 per annum
  • Team leader – £24,199 per annum
  • Office Manager – £24,406 per annum
Common Career Paths For Secretary

Course Curriculum

1. Communication Fundamentals
Introduction to Communication Fundamentals 00:41:00
Adapting to Audience and Build Trust 00:58:00
Managing Communication Challenges 00:25:00
2. Team Working
Great Team 00:29:00
Your Responsibility in the Team 00:32:00
How to Become a Better Team 00:09:00
Exercise Files- Team Working
2.1: Planning and Problem Solving
Planning and Problem Solving 00:50:00
2.2: Safety in the Work Place
Safety in the Work Place
3. Business Reports and Letter Writing
Business Writing Skills
Introduction to Business Report Writing 00:29:00
Exploring Reports 00:35:00
How to Prepare for Writing 00:52:00
Exercise Files: Business Report Writing
3.1: Business Writing
Business Writing
3.2: Collaborative Business Writing
Collaborative Business Writing
3.3: Proposal Writing
Proposal Writing
3.4: Business Ethics
Business Ethics
4. E-mails Writing Tips
Introduction to Effective Email Writing 00:25:00
Writing Email Messages 00:22:00
Email Manners 00:25:00
5. Organisational Skills
Organisational Skills
6. Leadership Fundamentals
Understanding Leadership- 00:22:00
Set a Solid Foundation and Direction 00:25:00
Motivate Commitments 00:31:00
Drive for Results 00:22:00
Develop Yourself 00:23:00
Exercise Files- Leadership Essentials
7. Note Taking
Note Taking 00:40:00
Exercise Files: Note Taking
8. Data Management, Record Keeping and Filing
Data Management & Record Keeping
9. Appointment Booking and Arranging Interviews
Appointment Booking and Arrange an Interview 00:12:00
10. Delivering Postal Mail
Delivering Postal Mail 00:33:00
11. Dictating
Dictating 01:02:00
Exercise Files Dictation
12. Customer Service And Telephone Handling Skills
Customer Service Basics Over the Phone
Get the facts- ask the right questions 00:21:00
Discuss Solutions- learning to listen 00:10:00
Dealing with difficult customers 00:20:00
Developing Inbound & Outbound Telephone Skills
Hot Telephone Tips 00:12:00
Handling Complaints and Difficult customers
12.1 Telephone Etiquette
Telephone Etiquette
13. Organising A Meeting
Organising a Meeting 00:44:00
Exercise Files: Organising Meeting
14. Bookkeeping
Introduction to Accounting 00:33:00
Financial & Managerial Accounting 01:42:00
Taxes 00:25:00
15. Invoicing/petty Cash
Invoicing and Petty cash
16. Document Proofreading
Document Proofreading
17. Quickbooks For Payroll Management
Introduction to QuickBooks 00:18:00
Setting up the Employee Payroll 00:41:00
Running the Payroll 00:29:00
Exercise Files: QuickBooks for Payroll Management
18. Tips For Speed Reading
Tips for Speed Reading 00:07:00
19. Creating An Effective Cv And Cover Letter
Business Resumes & Job Applications
How to Gather Information for Your CV 00:32:00
Write your CV 00:22:00
CV Writing Tips and Layouts 00:33:00
Different CV Formats 00:48:00
Saving a CV to Different Formats and Online CV Banks 00:34:00
Finishing Your CV 00:22:00
Exercise Files: Creating an Effective CV
20. Time Management
Introduction to Time Management 00:22:00
Fundamentals of Productivity 00:36:00
How to Use Your Calendar Effectively 00:32:00
Setting up Priorities and Schedule 00:38:00
Timer Budgeting 00:44:00
Exercise Files: Time Management
20.1: Event Planning
Event Planning
21. Motivating Employees
Motivating Employees 00:24:00
22. Typing Speed Development
Effective Typing 00:50:00
22.1: Administrative Procedure
Administrative Procedure
23. Microsoft Word
Introduction to Microsoft Word 00:01:00
First Step to MS Word 00:32:00
Text Editing & Formatting 00:44:00
Formatting Paragraph and Pages 00:48:00
Creating Styles, Themes, Number and Bullets 00:39:00
Columns & Tables 01:34:00
Macros and Proofing 00:33:00
Sharing and Reviewing Documents 00:28:00
Modify Word Document 00:15:00
Exercise Files: Microsoft Word 2016
24. Microsoft Excel
Getting Started with Microsoft Excel 00:42:00
Data Entering 00:24:00
Creating Formulas and Functions 00:41:00
Formatting 01:02:00
Worksheet Views, Multiple Worksheets and Workbooks 00:52:00
IF, VLOOKUP, and Power Functions, Security & Sharing 00:51:00
Data Management, Data Analysis Tools 01:20:00
PivotTables & Macros 01:21:00
Exercise Files: Microsoft Excel 2016
25. Microsoft Powerpoint
Getting Started with Microsoft PowerPoint 00:10:00
Working with Presentations & Slides 00:38:00
Adding Pictures & Contents to Slides 00:46:00
Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides 00:40:00
Preparing & Delivering the Presentation 00:26:00
Reusing and Sharing Presentations 00:20:00
Exercise Files: Microsoft PowerPoint 2016
26. Microsoft Outlook
Getting Started with Outlook 00:09:00
Adding and Connecting Accounts, Reading & Organizing Mails 01:02:00
Creating and Sending Mail, Creating and Working with People 00:44:00
Working with Delegates & Calendars 00:40:00
Creating Tasks and Notes, Working with Outlook Data 00:13:00
27. Accounting and Bookkeeping
Introduction to Basic Accounting 00:33:00
Financial Accounting 00:56:00
Managerial Accounting 00:52:00
Income Taxes 00:25:00
Introduction and Review the Financial Statements 00:23:00
Bookkeeping Process 00:20:00
Transaction and Accounting Equation 00:23:00
The General Ledger 00:22:00
28. Bookkeeping
29. Budgets & Financial Reports
Budgets & Financial Reports
30. Meeting Management
Meeting Management
31. Communication Strategy
Communication Strategies
32. Emotional Intelligence
Introduction to Emotional Intelligence 00:18:00
Developing Self Awareness & Self-Regulation 00:36:00
Building Awareness with Others 00:20:00
Building Relationship 00:32:00
Exercise Files- Emotional Intelligence
33. Administrative Human Resources Fundamentals
Introduction to Administrative HR 00:13:00
Administrative Duties 00:19:00
Recruitment and Selection 00:25:00
Employee Performance Management 00:27:00
Exercise File : Administrative Human Resources Fundamentals
34. Employee Recruitment
Employee Recruitment
35. Management Essentials
Understanding Management 00:23:00
Managing People & Performance 01:09:00
Managing the Business Environment 00:35:00
Leading Up and Down the Organisation 00:20:00
How to Create Strong Teams 00:16:00
Motivating Your Team 00:21:00
Enhance Your Career and Communication 00:15:00
Leading Change 00:22:00
Motivating Employees 00:24:00
Building a Better Office 00:22:00
Planning Team Building Retreat 00:16:00
Managing Different Types of Employees 00:24:00
Communicating Ideas 00:18:00
Working on Projects 00:22:00
Improving Yourself 00:23:00
Embracing Self Improvement 00:19:00
Reducing Friction 00:21:00
Creativity & Innovation 00:23:00
Exercise Files- Management Essentials
Mock Exam
Mock Exam: Business Administration Diploma 01:00:00
Final Exam
Exam: Business Administration Diploma 01:00:00
Certificate Download Guide
Certificate Download Guide 00:03:00

Students feedback


Average rating (5)
5 Star
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1 Star


    March 08, 2019
    Rewarding Course

    With the plan of working in business administration, this online course proved to be a catalyst for me to improve my career prospects with my potential employers.

    O M

    Onita Mathew

    January 29, 2019
    Useful Course

    Really useful course. I enjoyed every aspect of this online programme as it provided me with the desired academic start up for a career in business administration. I had an interesting learning experience.

    S M

    Samantha Metrovich

    November 26, 2018
    Business Administration Diploma

    This course was helpful with the information it gave. It refreshed my memory on some of the Office products and subjects that were included on here as well as learning new things.

    I did find it disappointing that some of the sections seemed to be aimed at the American market and not a global market.

    R M

    Ross McGhee

    September 05, 2018
    Comprehensive course

    This is a detailed and extensive course for Business Administration.

    In some areas the long videos can be tiring, but the information is all very informative.

    Just be aware there is a lot to get through! More so than many other online courses I have taken.



    February 09, 2018
    the PDF

    i am taking the course and i am happy with the videos.

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