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What Will I Learn?

Learn how to provide outstanding customer service for fashion shops
Understand the career of a personal shopper and the types of personal shopping, with an emphasis on the fashion industry
Learn how to understand the body shape and colour scrutiny
Understand how to cater to individual clients’ unique fashion requirements
Learn about the different fashion trends and the communication and procedure involved in the different social events.
Ability to learn key essential skills such as the different aspects of consumer behavior and how to shine in a customer service role

Access Global Edulink’s course to transform the way in which you approach fashion customer service

During this exciting and useful course, you will learn what it takes to provide outstanding customer service for fashion shops. This profession includes understanding the career of a personal shopper and the different types of personal shopping, with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it is also important to know how to take into account, and cater to, your individual client’s unique fashion requirements. Customer service and fashion experts will also teach you about trends, and the communication and protocol involved in social events. You will also receive valuable guidance to steer you within your career progression.

In addition, you will be learning essential skills, such as the many facets of consumer behaviour and how to excel in a customer service role. As well as this, learn how to effectively attract customers to your shop. Finally, put your newly gained personal shopping skills to practical use by creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.

All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go above and beyond with their service.

With this flexible course from Global Edulink, a leading worldwide online training provider, you will have the opportunity to develop the skills you need to work in the fashion and retail industry, and can do so in the comfort of your own home. Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

Who is it for?

This qualification would be:

  • Suitable for anyone working in a retail customer service role, at all levels of employment, who wishes to improve their service skills to ensure they are consistently achieving and exceeding their customers needs and expectations. This includes all employees who deal directly with customers face-to-face or over the telephone.
  • Suitable for anyone hoping to work in a top quality fashion shop, hair salon or within the fashion industry
  • Suitable for anyone hoping to work as a Personal Shopper

Entry Requirements:

  • There are no specific entry requirements for this course, but a sound educational background or some experience in customer service for fashion shops would be an advantage
  • Learners must be 16 or over to undertake this qualification
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course

Benefits you will gain:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded a certificate in Customer Service for Fashion Shops.

Career Path:

There are many career that involve providing excellent customer service, including:

  • Customer Care Advisor
  • Sales Associate
  • Garment Technologist
  • Visual Consultant
  • Personal Shopper

Course Curriculum

module 1- definition of a personal shopper
Module 1- Definition of a Personal Shopper 02:20:00
module 2- planning & analysis
Module 2- Planning & Analysis 02:30:00
module 3- fashion and trends
Module 3- Fashion and Trends 02:20:00
module 4- events and protocols
Module 4- Events and Protocols 02:20:00
module 5- career guidance
Module 5- Career Guidance 02:10:00
module 6- understanding consumer needs
Module 6- Understanding consumer needs 02:10:00
module 7- consumer attitudes
Module 7- Consumer attitudes 02:20:00
module 8- seduce customers with excellent service
Module 8- Seduce customers with excellent service 02:30:00
module 9- how to transform your business into a customer magnet
Module 9- How to Transform Your Business into a Customer Magnet 02:30:00
module 10- sales tips
Module 10- Sales Tips 02:00:00
mock exam
Mock Exam: Customer Service for Fashion Shops 00:40:00
final exam
Exam: Customer Service for Fashion Shops 00:40:00
£249 £59 (inc. VAT)

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  • 365 Days
  • Course Certificate
  • 30Guided Learning Hours
  • Course Material
  • 10 Number of Modules

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NUS Extra Card

NUS Extra Card

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Course Reviews


1 ratings
  1. Adhil Azeem

    very good course

    This course is extremely good. Well explain and clear PDF very understandable Course.