Course Overview
The Diploma in Customer Service and Opera PMS Software Training at QLS Level 3 is an online course designed to develop customer service knowledge alongside essential hotel front-desk and Opera PMS skills. It is endorsed by the Quality Licence Scheme (QLS) and benchmarked at Level 3, although it is a non-regulated course and not an Ofqual-regulated or accredited qualification.
The course focuses on customer communication, creating positive customer experiences, handling requests and queries, customer relationships, feedback and sales, alongside Opera PMS hotel front-desk functions such as bookings, reservations, check-in and check-out.
It is suitable for customer service supervisors and managers, as well as anyone looking to develop customer service skills. The course can help learners build relevant knowledge for customer service and hotel reception roles while supporting further study and professional development.
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Course Highlights
QLS Level 3 endorsed non-regulated diploma
Customer service and Opera PMS training
Self-paced online learning with 12-month access
Suitable for customer service supervisors and managers
Why Study With Global Edulink?
Global Edulink offers flexible learning with qualified instructors, study resources and learner support.
Study at your own pace with flexible online learning
Access the learning platform for 12 months
Learn through narrated e-learning modules and tutorials
Receive support from qualified course instructors
Access free CV writing and career support resources
Learn from instructors with over 15 years’ experience
Learning Outcomes
Apply customer service principles to professional customer interactions
Develop effective communication and relationship-building skills
Utilise Opera PMS functions for hotel front-desk activities
Handle customer requests, queries, feedback and service issues
Who Is This Course For?
- •Customer service supervisors and managers developing their skills
- •Learners seeking customer service knowledge for professional development
- •Aspiring hotel receptionists learning Opera PMS fundamentals
- •Professionals developing customer service and front-desk skills
Entry Requirements
Age 19 or above with basic English and Maths
Basic ICT knowledge and internet access
Level 2 qualification or above in any discipline
No previous customer service experience required
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Skills Gained
This course develops practical customer service and hotel front-desk skills.
Develop effective customer communication and relationship skills
Handle customer requests, queries and challenging situations
Apply customer service techniques to improve customer satisfaction
Utilise Opera PMS for bookings, reservations and check-in
Course Curriculum
6 Modules
13 Lectures
35 Guided Learning Hours
QLS
Endorsed by
The Quality Licence Scheme (QLS) provides independent recognition for high-quality, non-regulated courses and training programmes. Through its endorsement process, it reviews course content and quality standards, helping learners and employers identify programmes that have been independently assessed for quality and value.
Course Advantages
The course combines flexible study with customer service and hotel front-desk training.
QLS Level 3 endorsement for non-regulated training
Flexible, self-paced learning with 12-month access
Customer service and Opera PMS training combined
Written assignments with instructor feedback and support
Need more information
Feeling Uncertain? Looking for Guidance?
Reach out to your course adviser for valuable insights and professional support.
Method of Assessment
This course is assessed through written assignments submitted via the online portal. Your instructor reviews and evaluates your work and provides feedback based on your completed assignments.
- Written Assignments: You must complete the required assignments and submit them through the online portal for evaluation.
- Instructor Feedback: Your instructor reviews your submitted work and provides feedback based on your assignment performance.
- Additional Assessment: You can take a 20-question multiple-choice exam to receive a free CPD & iAP e-certificate.
- Course Completion: Successful completion of the required assignments is necessary to receive the Quality Licence Scheme certification.
Assessment Format
Written assignments submitted through the online portal
Instructor-reviewed assignments with individual feedback
Optional 20-question multiple-choice examination
30-minute exam available for CPD & iAP e-certificate
Career Progression
This course can support progression towards customer service and hotel-related roles using the skills gained.
1
Customer Service Manager
$35,560 Approx./pa
2
Customer Service Supervisor
$25,400 Approx./pa
3
Hotel Receptionist
$20,320 Approx./pa
Academic Progression
Successful completion can provide a foundation for further study in customer service, hospitality or related areas.
Progress to the Diploma in Customer Service at QLS Level 4
Explore further study in customer service management or hospitality
Consider relevant professional development or specialist training
Our Student Reviews
Alina Marin
Jul 7, 2026
Clara Moreau
Jun 10, 2026
Emma Jensen
Jul 31, 2026
Arjun Rao
Jun 3, 2026
Samuel Okafor
Jun 1, 2026
Frequently Asked Questions (FAQs)
