What Will I Learn?
Overview:
Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered. The Diploma in Customer Service and Opera PMS Software Training is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.
The course covers a range of modules that includes Opera PMS software training that will enable individuals to become professional Hotel Receptionists. It is a complete guide that teaches learners how to use the Opera PMS hotel booking system, engage in front-desk duties, handle challenging customer situations and applying customer service best practices within their job role.
The Diploma in Customer Service and Opera PMS Software Training will enable learners to become efficient in customer service management and ensure they know the tips and techniques to keep customers happy. The course is academically helpful to learners looking to have a career in customer service management.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
Why study at Global Edulink?
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
| Access Duration | The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time. | ||
| Who is this Course aimed at? |
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| Entry Requirement |
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| Method of Assessment | This online program will be evaluated through written assignments. In order to complete this program successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments. Please Note: Additionally, £159 (Inc. VAT) is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments. | ||
| Certification | At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Course Code: QLS-03793 | ||
| Awarding Body | ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers. Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. *Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales | ||
| Progression and Career Path | Once you successfully completed the Diploma in Customer Service and Opera PMS Software Training you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion.
Others jobs you can get
Other Benefits
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Course Curriculum
| 1: customer service and legislation | |||
| Introduction | 00:00:00 | ||
| Customer service and legislation – I | 00:00:00 | ||
| Customer service and legislation – II | 00:00:00 | ||
| Learning outcome & Assignment | 00:00:00 | ||
| 2: customers and communication in business | |||
| Customers and Communication in Business – I | 00:00:00 | ||
| Customers and Communication in Business – II | 00:00:00 | ||
| Learning outcome & Assignment | 00:00:00 | ||
| 3: creating a positive impression among the customers | |||
| Creating a positive impression among the Customers – I | 00:00:00 | ||
| Creating a positive impression among the Customers – II | 00:00:00 | ||
| Learning outcome & Assignment | 00:00:00 | ||
| ☑ assignment | |||
| Assignment Brief I – Customer Service and Opera PMS Software Training | 00:00:00 | ||
| ☑ submit your assignment | |||
| (B) Assignment Submission I – Customer Service and Opera PMS Software Training | 00:00:00 | ||
| 4: dealing with requests, queries and issues | |||
| Dealing with Requests, Queries and Issues – I | 00:00:00 | ||
| Dealing with Requests, Queries and Issues – II | 00:00:00 | ||
| Learning outcome & Assignment | 00:00:00 | ||
| 5: customer relationship | |||
| Customer Relationship – I | 00:00:00 | ||
| Customer Relationship – II | 00:00:00 | ||
| Learning outcome & Assignment | 00:00:00 | ||
| 6: feedback and sales | |||
| Feedback and Sales – I | 00:00:00 | ||
| Feedback and Sales – II | 00:00:00 | ||
| Learning outcome & Assignment | 00:00:00 | ||
| ☑ assignment | |||
| Assignment Brief II – Customer Service and Opera PMS Software Training | 00:00:00 | ||
| ☑ submit your assignment | |||
| (B) Assignment Submission II – Customer Service and Opera PMS Software Training | 00:00:00 | ||
168 STUDENTS ENROLLED
Accredited Qualification
Unit Summary
Awarded By
Buy with Confidence
All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service. MORE INFO
TOTUM Card
Every student of Global Edulink is eligible to apply for a TOTUM card powered byNUS Extra, allowing you to enjoy great saving by top brands on the high-street and online.Course Reviews
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