Enquire Now
Menu
£79 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ABC Awards'
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793
  • Certification £159 (Inc. VAT)

What Will I Learn?

Gain a clear understanding of how to communicate with customers in a business environment.
Improve your communication skills and create a first, good impression and gain the trust of customers.
Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
Learn what truly exceptional customer service is in any industry and take your career to the next level.

Overview:

Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered.  The Diploma in Customer Service and Opera PMS Software Training is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.

The course covers a range of modules that includes Opera PMS software training that will enable individuals to become professional Hotel Receptionists. It is a complete guide that teaches learners how to use the Opera PMS hotel booking system, engage in front-desk duties, handle challenging customer situations and applying customer service best practices within their job role.

The Diploma in Customer Service and Opera PMS Software Training will enable learners to become efficient in customer service management and ensure they know the tips and techniques to keep customers happy. The course is academically helpful to learners looking to have a career in customer service management.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Access Duration The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Who is this Course aimed at?
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
Entry Requirement
  • At least six months to one year of work related experience
  • A recognised qualification at certificate level
  • Team Leaders and Supervisors are eligible to take this course
  • Students looking to have a career in customer service management
Method of Assessment

This online program will be evaluated through written assignments. In order to complete this program successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Please Note: Additionally, £159 (Inc. VAT) is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03793

Accredited Body

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path

Once you successfully completed the Diploma in Customer Service and Opera PMS Software Training you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion.

  • Customer Service Manager
  • Customer Service Team Leader
  • Customer Service Supervisor
  • Assistant Manager – Customer Service
  • Hotel Front Floor Manager
  • Hotel Receptionist or Front Floor Supervisor

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative
  • Hotel Receptionist

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
Common Career Paths For Customer Service Manager
  

 

Course Curriculum

1: customer service and legislation
Introduction 00:00:00
Customer service and legislation 00:00:00
Learning outcome & Assignment 00:00:00
2: customers and communication in business
Customers and Communication in Business 00:00:00
Learning outcome & Assignment 00:00:00
3: creating a positive impression among the customers
Creating a positive impression among the Customers 00:00:00
Learning outcome & Assignment 00:00:00
☑ assignment
Assignment Brief I – Customer Service and Opera PMS Software Training 00:00:00
☑ submit your assignment
(B) Assignment Submission I – Customer Service and Opera PMS Software Training 00:00:00
4: dealing with requests, queries and issues
Dealing with Requests, Queries and Issues 00:00:00
Learning outcome & Assignment 00:00:00
5: customer relationship
Customer Relationship 00:00:00
Learning outcome & Assignment 00:00:00
6: feedback and sales
Feedback and Sales 00:00:00
Learning outcome & Assignment 00:00:00
☑ assignment
Assignment Brief II – Customer Service and Opera PMS Software Training 00:00:00
☑ submit your assignment
(B) Assignment Submission II – Customer Service and Opera PMS Software Training 00:00:00
£79 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ABC Awards'
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793
  • Certification £159 (Inc. VAT)

Inquiry Now

  • By submitting your information, you agree to the terms and conditions stated in our privacy policy.
Call Back

168 STUDENTS ENROLLED



Endorsed by

sage

Certificate of Achievement


sage

Learner Unit Summary


sage

Buy with Confidence

UKRLP


cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
MORE INFO

TOTUM Card

NUS Extra Card Every student of Global Edulink is eligible to apply for a TOTUM card powered byNUS Extra, allowing you to enjoy great saving by top brands on the high-street and online.

Course Reviews

N.A

ratings

No Reviews found for this course.

Popular Courses

Marketing for Business

Marketing plays a vital role...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Mastering Event Planning, Designing, and Decorating

Are you excited by colour,...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Teaching Assistant: Level 3 Certificate in Supporting Teaching & Learning in Schools

Overview: This NCFE CACHE Level...
  • 365 Days
  • Awarded by 'ncfe'
5
Price Options +
£699 £349 (inc. VAT)
or only £89 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £89.00 (Inc. VAT)
Awarding Body Registration:

£119.00 (Inc. VAT)

Assessment: £199.00 (Inc. VAT)

(Pay in 11 Installments)

Total Price: £407.00 (Inc. VAT)

Complete Psychologist Course Bundle

Overview: If you’ve always had...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Diploma in Investment and Finance – Level 3

Overview Gain a thorough understanding...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £238.00 (Inc. VAT)

Level 3 Certificate in Teaching Assistant – Wellbeing of Children and Young People

Overview If you want to...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£349 £129 (inc. VAT)
or only £49 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £49.00 (Inc. VAT)
Assessment: £89.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £138.00 (Inc. VAT)

Diploma in Excavation & Trenching – Level 4

Overview The Diploma in Excavation...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £278.00 (Inc. VAT)

Professional Receptionist Training

Overview As a Receptionist, you...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Mastering Telephone Etiquette and Communication Strategies

Overview: Whether you work in...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

IT Management

Could you be a great...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Diploma in Neuro- Linguistic Programming – Level 3

Overview The Diploma in Neuro-linguistic...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

CMI Level 6 Diploma in Management and Leadership

Overview The CMI Level 6...
  • 365 Days
  • CMI
5
Price Options +
£1,799 £899 (inc. VAT)
or only £149 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £149.00 (Inc. VAT)
Awarding Body Registration:

£219.00 (Inc. VAT)

Assessment: £539.00 (Inc. VAT)

(Pay in 06 Installments)

Total Price: £907.00 (Inc. VAT)

Level 3 Certificate in Teaching Assistant – Equality, Diversity and Inclusion

Overview Equality and diversity are...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£349 £129 (inc. VAT)
or only £49 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £49.00 (Inc. VAT)
Assessment: £89.00 (Inc. VAT)

(Pay in 04 Installments)

Total Price: £138.00 (Inc. VAT)

Diploma in Chlorination – Level 4

Overview The Diploma in Chlorination...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £278.00 (Inc. VAT)

Diploma in Interior Designing – Level 2

Do you know your classic...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Advanced Diploma in Dog Grooming – Level 3

Overview: There doesn’t seem to...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £238.00 (Inc. VAT)

Introduction to First Aid

Overview The Introduction to First...
  • 365 Days
  • Awarded by 'CIEH'
5
£119 £28 (inc. VAT)

CMI Level 7 Diploma in Strategic Management and Leadership

Overview The CMI Level 7...
  • 365 Days
  • CMI
5
Price Options +
£1,999 £949 (inc. VAT)
or only £169 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £169.00 (Inc. VAT)
Awarding Body Registration:

£259.00 (Inc. VAT)

Assessment: £529.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £957.00 (Inc. VAT)

ITIL® 4 Foundation Official Exam

Overview Would you like to...
  • 365 Days
  • Awarded by 'Axelos'
5
£399 £199 (inc. VAT)

Diploma in Social Media & Business Strategy

Overview: Social media is a...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£399 £199 (inc. VAT)

Cisco 200-355: CCNA Wireless Network Fundamental WIFUND

Become a handsomely compensated, critical...
  • 365 Days
  • Awarded By 'CISCO'
5
£299 £89 (inc. VAT)

Free Microsoft Word 2016 – Beginner

Register today and get free...
  • 30 Days
  • ACCREDITED BY CPD & iAP
5
FREE

Diploma in Business and Management – Level 3

Overview Do you want to...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £238.00 (Inc. VAT)

Level 3 Certificate in Teaching Assistant – Communication and Professional Relationships

Overview It is healthy and...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£349 £129 (inc. VAT)
or only £49 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £49.00 (Inc. VAT)
Assessment: £89.00 (Inc. VAT)

(Pay in 04 Installments)

Total Price: £138.00 (Inc. VAT)

Complete Cisco Networking Course Bundle

Overview: Certifications such as this...
  • 365 Days
  • Awarded by "CISCO"
5
Price Options +
£799 £149 (inc. VAT)
or only £33 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Deposit: £33.00
Monthly: £29.00
No of Installments: 4
Total Price: £119.00( Inc. VAT)

Diploma in Small Business Accounting

Overview: Learning accounting for small...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£299 £89 (inc. VAT)

Diploma in Improving Critical Business Skills – Level 3

What does it take to...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£399 £59 (inc. VAT)

Diploma in Human Resource Management – Level 4

Are you looking to develop...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £278.00 (Inc. VAT)

Diploma in Business Economics – Level 3

Overview Economics is interconnected to...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £238.00 (Inc. VAT)

CMI Level 5 Diploma in Management and Leadership

Overview Today there is an...
  • 365 Days
  • CMI
5
Price Options +
£1,599 £849 (inc. VAT)
or only £119 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £119.00 (Inc. VAT)
Awarding Body Registration:

£199.00 (Inc. VAT)

Assessment: £539.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £857.00 (Inc. VAT)
Load More
WhatsApp chat