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Diploma in Customer Service and Opera PMS Software Training - Level 3

5( 1 REVIEWS )
28 STUDENTS
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£229 (inc. VAT)

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79 (Inc. VAT)
Assessment: £159 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238 (Inc. VAT)
  • 365 Days
  • Advanced Diploma, Level 3
  • Course Certificate
  • Wishlist
  • Endorsed by 'ABC Awards'
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793

What Will I Learn?

Gain a clear understanding of how to communicate with customers in a business environment.
Improve your communication skills and create a first, good impression and gain the trust of customers.
Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
Learn what truly exceptional customer service is in any industry and take your career to the next level.
Learning Opera PMS Hotel Front Desk software and its functionality.
Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.

Overview:

Every business wants to provide outstanding customer service in terms of improving their growth and visibility in the industry. Providing customer service does not always come easy to employees. It is a skill that needs to be learned and an art that needs to be mastered.  The Advanced Diploma in Customer Service and Opera PMS Software Training is perfect as it teaches learners how to provide this elusive customer service that enables an organisation to enhance their productivity and gain new customers to their fold. The course introduces learners to essential elements of customer service and how it can be applied in positions related to customer service management.

The course covers a range of modules that includes Opera PMS software training that will enable individuals to become professional Hotel Receptionists. It is a complete guide that teaches learners how to use the Opera PMS hotel booking system, engage in front-desk duties, handle challenging customer situations and applying customer service best practices within their job role.

The Diploma in Customer Service and Opera PMS Software Training will enable learners to become efficient in customer service management and ensure they know the tips and techniques to keep customers happy. The course is academically helpful to learners looking to have a career in customer service management.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

 

  • Method of Payment
  • Access Duration
  • Who is this Course aimed at?
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Accredited Body (Accreditation)
  • Progression and Career Path
Choose the payment method that best suits you!
  • Full package: A onetime fee of £229.00 can be paid to access this course, which includes the awarding body registration fee and assessments fee.
  • Installment basis: The total price is £238.00, from which an initial fee of £79.00 can be paid to buy the course. The remaining amount can be paid as £159.00 assessment respectively. (Pay in 02 Installments)

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

*Please note that Opera PMS software is not included with this course
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

While the submission of your assignment is compulsory for you to get your ABC Awards accredited certification, you can also receive another CPD & iAP accredited, free e-certificate if you take a 20 multiple choice exam.
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course). Course Code: QLS-03793

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,

  • Customer Service Manager – £27,782 per annum
  • Customer Service Team Leader – £23,157 per annum
  • Customer Service Supervisor – £19,487 per annum
  • Assistant Manager, Customer Service – £20,522 per annum
  • Hotel Floor Manager – £20,753 per annum
  • Customer Service Associate – £18,802 per annum
  • Customer Service Representative – £17,907 per annum
  • Hotel Receptionist – £16,116 per annum
Other Benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for  TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)
 
Common Career Paths For Customer Service Manager
  

Key Features

Gain an Accredited UK Qualification

Access to Excellent Quality Study Materials

Learners will be Eligible for TOTUM Discount Card

Personalised Learning Experience

UK Register of Learning Providers Reg No : 10053842

Support by Phone, Live Chat, and Email

Course Curriculum

1: Customer Service and Legislation
Introduction 00:00:00
Customer service and legislation 00:00:00
Learning outcome & Assignment 00:00:00
2: Customers and Communication in Business
Customers and Communication in Business 00:00:00
Learning outcome & Assignment 00:00:00
3: Creating a Positive Impression Among the Customers
Creating a positive impression among the Customers 00:00:00
Learning outcome & Assignment 00:00:00
☑ Assignment
☑ Submit Your Assignment
4: Dealing With Requests, Queries and Issues
Dealing with Requests, Queries and Issues 00:00:00
Learning outcome & Assignment 00:00:00
5: Customer Relationship
Customer Relationship 00:00:00
Learning outcome & Assignment 00:00:00
6: Feedback and Sales
Feedback and Sales 00:00:00
Learning outcome & Assignment 00:00:00
☑ Assignment
☑ Submit Your Assignment
Opera PMS Software
Opera PMS Software 00:00:00
Exam Quiz
Exam : Diploma in Customer Service and Opera PMS Software Training – Level 3 00:30:00

Students feedback

5

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    C E

    Chloe Evans

    November 09, 2018 - 9:10am
    Highly Recommended

    Initially, I was a little hesitant to take this course online. My preference has always been to take a class in person, but I was very impressed by the way this course was presented and organised. This course has exceeded my expectations and I gained a lot of useful information which I hope to put to use in real projects.

Buy Now
£229 (inc. VAT)

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79 (Inc. VAT)
Assessment: £159 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238 (Inc. VAT)
  • 365 Days
  • Advanced Diploma, Level 3
  • Course Certificate
  • Wishlist
  • Endorsed by 'ABC Awards'
  • 35Guided Learning Hours
  • Course Material
  • 06 Number of Modules
  • Assessment Included
  • Course Code QLS-03793
ENDORSED BY
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