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  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ABC Awards'
  • 40Guided Learning Hours
  • Course Material
  • 07 Number of Modules
  • Assessment Included
  • Course Code QLS-03792

What Will I Learn?

Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment.
Improve your communication process and how to effectively communicate with customers.
Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
Learn how to implement a successful customer service plan in any industry that you work in.
Learn how enhance your customer service relationship with your current and potential customers.
Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

Overview:

Providing excellent customer service is important for every business that views its long-term viability.  This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base.  The Diploma in Customer Service Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Access DurationThe course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Who is this Course aimed at?
  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service
Entry Requirement
  • At least six months to one year of work related experience
  • A recognised qualification at certificate level
  • Team Leaders and Supervisors are eligible to take this course
  • Students looking to have a career in customer service management
Method of Assessment

This online program will be evaluated through written assignments. In order to complete this program successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

CertificationAt the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03792

Awarding BodyABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA

Progression and Career Path

Once you successfully completed the Diploma in Customer Service Level 4 you will be qualified to work in the following positions. The qualification will also put you in line to demand a higher salary or job promotion.

  • Customer Service Manager 
  • Customer Service Team Leader 
  • Customer Service Supervisor 
  • Assistant Manager – Customer Service 

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

 

Common Career Paths For Customer Service Manager
  

 

Course Curriculum

1: customer service environment
Customer Service Environment 00:00:00
2: principles of business
Principles of Business- Part I 00:00:00
Principles of Business- Part II 00:00:00
3: resolving customer’s problems or complaints
Resolving Customer’s Problems or Complaints 00:00:00
☑ assignment
Assignment Brief I – Customer Service Level 4 00:00:00
☑ submit your assignment
(A) Assignment Submission I – Customer Service Level 4 00:00:00
4: customers and customer retention
Customers and Customer Retention 00:00:00
5: monitor customer service interactions and feedback
Monitor Customer Service Interactions and Feedback 00:00:00
6: equality, diversity and inclusion in the workplace
Equality, Diversity and Inclusion in The Workplace 00:00:00
7: manage performance and conflict in the workplace
Manage Performance and Conflict in The Workplace 00:00:00
☑ assignment
Assignment Brief II – Customer Service Level 4 00:00:00
☑ submit your assignment
(A) Assignment Submission II – Customer Service Level 4 00:00:00
£469 £269 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ABC Awards'
  • 40Guided Learning Hours
  • Course Material
  • 07 Number of Modules
  • Assessment Included
  • Course Code QLS-03792

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cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
MORE INFO

TOTUM Card

NUS Extra Card Every student of Global Edulink is eligible to apply for a TOTUM card powered byNUS Extra, allowing you to enjoy great saving by top brands on the high-street and online.

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