Course Overview
The Diploma in Hotel Management and Opera PMS Software Training is a Level 3 qualification designed as a starting point for anyone wanting to work in hotels or grow their hospitality career. It is endorsed by the Quality Licence Scheme, which checks that training providers meet high quality standards.
The course focuses on front-of-house operations, excellent guest customer service, and the day-to-day running of a hotel business, alongside hands-on training in Opera PMS, one of the most widely used hotel booking systems.
It is designed for hotel managers, supervisors, and hotel staff, as well as anyone new to the industry hoping to start a career in hospitality. Completing the diploma can help you move up into a supervisor or management role.
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Course Highlights
Learn at your own pace, with lectures you can repeat and rewind
Written by expert instructors with over 15 years of experience
Hands-on knowledge of Opera PMS hotel booking software
12 months of unlimited access from anywhere, anytime
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Expert – designed course content
Learning Outcomes
Handle guest questions and requests at the front desk
Deliver excellent customer service in the hotel industry
Operate Opera PMS software
Understand your role and responsibilities in the hotel industry
Who Is This Course For?
- •Hotel managers, supervisors, and hotel staff
- •Anyone who wants to learn about hotel management
- •Anyone hoping to start a career in the hotel or hospitality industry
Entry Requirements
You must be 19 years old or over
You should have a basic understanding of Maths and English
You should have basic computer skills
A qualification at Level 2 or above in any subject
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Skills Gained
This course gives you real, practical knowledge of the hotel industry. You will learn how hotels run and how to give guests great service.
The ability to handle guest questions and requests at the front desk
An understanding of what excellent customer service looks like in the hotel industry
Practical skills to use Opera PMS software for bookings, check-in, and check-out
A clear understanding of your role and responsibilities within the hotel industry
Course Curriculum
5 Modules
5 Lectures
33 Guided Learning Hours
QLS
Endorsed by
The Quality Licence Scheme (QLS) provides independent recognition for high-quality, non-regulated courses and training programmes. Through its endorsement process, it reviews course content and quality standards, helping learners and employers identify programmes that have been independently assessed for quality and value.
Course Advantages
Written and designed by expert instructors with over 15 years of experience
Repeat and rewind lectures for a learning experience that suits you
Unlimited 12-month access from anywhere, anytime
Excellent mentor support Monday to Friday
Need more information
Feeling Uncertain? Looking for Guidance?
Reach out to your course adviser for valuable insights and professional support.
Method of Assessment
- Assessment is based on written assignments submitted through the online portal and reviewed by a tutor. Learners can also take a 20-question multiple-choice exam to receive a free CPD and iAP e-certificate.
Assessment Format
Complete two written assignments during the course
Submit your assignments through the online portal
Your instructor will review your work and give you feedback
Take a 30-minute exam with 20 multiple-choice questions
Career Progression
Once you complete this diploma, you can start working towards these roles:
1
Public Relations Coordinator
$46,990 Approx./pa
2
Hotel Manager
$44,780 Approx./pa
3
Front of House Manager
$41,060 Approx./pa
Academic Progression
Successful completion can support your next steps in hotel management education and training.
Use your results as evidence to progress to a Level 4 course in hotel or hospitality management
Apply for further diplomas in hospitality, tourism, or business management
Use your Learner Unit Summary as evidence towards Recognition of Prior Learning
Our Student Reviews
Sophie Bennett
Jul 9, 2026
Chloe Thompson
Jun 25, 2026
James Mitchell
Jul 14, 2026
Thomas Walker
Jul 3, 2026
Frequently Asked Questions (FAQs)
