Enquire Now
Menu
£249 £59 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • Course Certificate
  • ACCREDITED BY CPD & iAP
  • 75Guided Learning Hours
  • Course Material
  • 25 Number of Modules
  • Exam Included

What Will I Learn?

Become a highly effective receptionist by the end of this course.
Ability to become proficient in the reception related switchboard and clerical duties incorporated within this course.
Learn effective customer service skills such as welcoming guests appropriately, creating a lasting first impression on guests, ability to understand customer needs and dealing professionally with difficult customers.
Learn key strategic skills related to handling the telephone as well as the basic administrative skills.
Develop important communication skills for receptionists such as technical writing skills and using Microsoft office.
Become a qualified professional receptionist, able to work in any organisation successfully.

Overview:

To improve your chances of gaining well-paid employment as a Receptionist, enrol on Global Edulink’s Diploma in Professional Receptionist. Developing your skills and gaining a formal, recognised qualification will impress existing and future employers and aid your career development.

This course is suitable for those who are seeking their first receptionist role, someone who has just begun working as a receptionist or someone who is an experienced receptionist. This online course will suit all levels of experience and will enable you to succeed as a Receptionist. As a leading qualification provider, Global Edulink can help you to enhance your natural abilities and experience in reception, switchboard and clerical duties, and demonstrate that you are willing and able to improve yourself and achieve professional development.

Unlike many distance learning course providers, Global Edulink are dedicated to ensuring that you feel supported throughout your studies. By studying with us you will have access not only to all of the course materials you require (24 hours a day, 7 days a week, 365 days a year) but also to a supportive team to help develop your confidence and keep you motivated to learn and complete your course. This course is comprised of professionally-narrated e-tutorials, interactive quizzes and tests, plus a final exam. Step-by-step videos will help you to fully understand the course content and to be able to apply your new knowledge to real-life situations upon qualification.

The course consists of 75 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units:

  • Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult customers, identifying customer needs and listening effectively)
  • Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking)
  • Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook)

During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.

If you want one-on-one sessions in a real classroom, please visit Professional Receptionist Level 2 Classroom Course.

Entry Requirements
  • This course is available to all students, of all academic backgrounds. However, a sound educational background or reception experience would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.
Benefits you will gain
  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support
Assessment At the end of the course, you will be required to sit an online multiple-choice test. Your grade will be assessed automatically and immediately so that you will instantly know whether you have been successful. Successful students will be awarded a Diploma in Professional Receptionist Training, which is a recognised qualification.
Certification Successful candidates will be awarded Diploma in Professional Receptionist.
Career Path This certificate is all you need to successfully jump start your receptionist career. If you already own an employment in the front office department, this course will ensure you progress considerably in your career and to win other job opportunities such as salary increments and job promotions. Mentioned below are few of the job positions this course will benefit you in, along with the average UK salary per annum according to www.payscale.uk,

  • Receptionist – £16,283 per annum
  • Medical receptionist – £14,199 per annum
Common Career Paths For Receptionist
  

Course Curriculum

additional materials
Course Materials Receptionist Training 00:00:00
1: professional receptionist training course objectives
Professional Receptionist Training Course Objectives 00:00:00
2: the 90: 90 principle to create a powerful first impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: hot telephone tips
Hot Telephone Tips 00:12:00
4: get the facts- ask the right questions
Get the facts- ask the right questions 00:21:00
5: discuss solutions- learning to listen
Discuss Solutions- learning to listen 00:10:00
6: dealing with difficult customers
Dealing with difficult customers 00:20:00
7: practice good telephone skills
Practice good telephone skills 00:00:00
8: managing database and company files
Managing database and company files 00:00:00
9: booking or reservation procedure
Booking or Reservation procedure 00:00:00
10: deal effectively with security and safety issues
Deal effectively with security and safety issues 00:00:00
11: meeting arrangements
Meeting Arrangements 00:00:00
12: successful meetings & minutes
Successful Meetings & Minutes 00:00:00
13: organising a meeting
Organising a Meeting 00:00:00
14: arranging business travel and accommodation
Arranging Business Travel and Accommodation 00:00:00
15: email tutorial
Email Tutorial 00:00:00
16: how to use social media to promote your company
How to use Social Media to promote your company 00:00:00
17: how to write a formal letter
How to write a formal letter 00:00:00
18: how to write business memo
How to write Business Memo 00:00:00
19: business writing and memos
Business Writing and Memos 00:00:00
20: minute taking
Minute Taking 00:00:00
21: taking minutes
Taking Minutes 00:23:00
22: microsoft excel tutorial
Microsoft Excel Tutorial 00:00:00
23: ms powerpoint tips
MS PowerPoint Tips 00:00:00
24: ms word tips & tricks
MS Word Tips & Tricks 00:00:00
25: microsoft outlook
Microsoft Outlook 00:00:00
mock exam
Mock Exam: Diploma in Professional Receptionist 00:15:00
final exam
Exam: Diploma in Professional Receptionist 01:00:00
£249 £59 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • Course Certificate
  • ACCREDITED BY CPD & iAP
  • 75Guided Learning Hours
  • Course Material
  • 25 Number of Modules
  • Exam Included

Inquiry Now

  • By submitting your information, you agree to the terms and conditions stated in our privacy policy.
Call Back

252 STUDENTS ENROLLED

CPD Accredited

Accredited Qualification


sage

Unit Summary


sage

Accredited by CPD & iAP

Awarded by iAP

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today

Buy with Confidence

UKRLP


Build Your CV Here
cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
MORE INFO

TOTUM Card


NUS Extra Card Every student of Global Edulink is eligible to apply for a TOTUM card powered byNUS Extra, allowing you to enjoy great saving by top brands on the high-street and online.

Paypal Credit

Smiley face

Course Reviews

4.9

4.9
12 ratings
  1. Rusna Tahsin

    has given me a lot of knowledge

    Choosing this course has given me a lot of knowledge. My experience and confidence has increased, I was able to finish the course very quickly as I chose to do the online course, I didn’t have to worry about the time as I could do it anytime and anywhere, as this was very convenient for me

    5
  2. Lola Smith

    getting into a job as being a receptionist

    Taking the Diploma in reception course has opened many doors for me, there are so many companies who are looking for the best receptionist and I believe that I have mastered in becoming one. I have very high hopes for getting into a job as being a receptionist

    5
  3. Charlie John

    I really appreciate

    Thank you very much for taking me in for this course, I really appreciate the mentors help and support.

    5

Popular Courses

Diploma in Social Media & Business Strategy

Overview: Social media is a...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£399 £199 (inc. VAT)

Cisco 200-355: CCNA Wireless Network Fundamental WIFUND

Become a handsomely compensated, critical...
  • 365 Days
  • Awarded By 'CISCO'
5
£299 £89 (inc. VAT)

Certificate in Essential Training in Children’s Nutrition and Behaviour

Overview: Children are the next...
  • 365 Days
  • 14Guided Learning Hours
5
£249 £69 (inc. VAT)

Advanced Diploma in Wedding Planning – Level 3

Overview: The wedding planning industry...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £238.00 (Inc. VAT)

Diploma In Systems Analysis And Design – Level 4

Overview Systems analysis and design...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £278.00 (Inc. VAT)

Professional Receptionist Training

Overview As a Receptionist, you...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Complete Cisco Networking Course Bundle

Overview: Certifications such as this...
  • 365 Days
  • Awarded by "CISCO"
5
Price Options +
£799 £149 (inc. VAT)
or only £33 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Deposit: £33.00
Monthly: £29.00
No of Installments: 4
Total Price: £119.00( Inc. VAT)

Diploma in Small Business Accounting

Overview: Learning accounting for small...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£299 £89 (inc. VAT)

Diploma in Improving Critical Business Skills – Level 3

What does it take to...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£399 £59 (inc. VAT)

HR and Payroll Management for the UK

Overview: HR and Payroll are...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Diploma in Office Administration – Level 4

Overview: Gain knowledge of office...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £278.00 (Inc. VAT)

Diploma in Business Ethics and Corporate Governance – Level 3

Overview The Diploma in Business...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

Business Accounting Diploma

Overview: Accounting has become an...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Fashion and Styling

Do you have a passion...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £59 (inc. VAT)

Wedding Planning and Business

Who doesn’t love a wedding? The...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £59 (inc. VAT)

CACHE Level 3 Award in Health and Social Care

Overview: Would you like to...
  • 365 Days
  • Awarded by 'NCFE CACHE'
5
Price Options +
£449 £299 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Awarding Body Registration:

£69.00 (Inc. VAT)

Assessment: £159.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £307.00 (Inc. VAT)

Diploma in Business Ethics and Law – Level 3

Overview Business ethics is integral...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

Leadership and People Management Training

Are you looking to develop...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Teacher Training with Technology

Become a super-effective, influential educator...
  • 365 Days
  • 04Guided Learning Hours
5
£249 £59 (inc. VAT)

Advanced Diploma in Business Starting Up – Level 3

Overview: Animal care and business...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £238.00 (Inc. VAT)

Serving the Allergic and Food Intolerant Customer

Overview Since December 2014 allergen...
  • 365 Days
  • Awarded by 'CIEH'
5
£119 £28 (inc. VAT)

Cisco CCNET 100-101 & CCNA 200 -101 Course Package

Overview: Certifications are an enhancing...
  • 365 Days
  • Awarded by "CISCO"
5
£399 £89 (inc. VAT)

Small Business Accounting

Learning accounting for small businesses...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Accounting and Bookkeeping Diploma – Level 3

Accounting and Bookkeeping Diploma -...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£399 £119 (inc. VAT)

Accounting for Business

Would you like a career...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Diploma In Interior Designing – Level 3

Overview: A lot of people...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Diploma in Office Administration and Bookkeeping – Level 4

Overview Expand your knowledge in...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £278.00 (Inc. VAT)

Health & Safety in the Workplace – Level 2

Overview Ensure that your health...
  • 365 Days
  • Awarded by 'CIEH'
5
£119 £28 (inc. VAT)

Diploma in Foreign Exchange Market – Level 3

Overview The Diploma in Foreign...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

Certificate In English for English Speakers – Level 1

Overview While you may think...
  • 365 Days
  • Endorsed by 'ABC Awards'
5
Price Options +
£349 £159 (inc. VAT)
or only £49 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £49.00 (Inc. VAT)
Assessment: £119.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £168.00 (Inc. VAT)
Load More
WhatsApp chat