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What Will I Learn?

Become a highly effective receptionist by the end of this course.
Ability to become proficient in the reception related switchboard and clerical duties incorporated within this course.
Learn effective customer service skills such as welcoming guests appropriately, creating a lasting first impression on guests, ability to understand customer needs and dealing professionally with difficult customers.
Learn key strategic skills related to handling the telephone as well as the basic administrative skills.
Develop important communication skills for receptionists such as technical writing skills and using Microsoft office.
Become a qualified professional receptionist, able to work in any organisation successfully.


To improve your chances of gaining well-paid employment as a Receptionist, enrol on Global Edulink’s Diploma in Professional Receptionist. Developing your skills and gaining a formal, recognised qualification will impress existing and future employers and aid your career development.

This course is suitable for those who are seeking their first receptionist role, someone who has just begun working as a receptionist or someone who is an experienced receptionist. This online course will suit all levels of experience and will enable you to succeed as a Receptionist. As a leading qualification provider, Global Edulink can help you to enhance your natural abilities and experience in reception, switchboard and clerical duties, and demonstrate that you are willing and able to improve yourself and achieve professional development.

Unlike many distance learning course providers, Global Edulink are dedicated to ensuring that you feel supported throughout your studies. By studying with us you will have access not only to all of the course materials you require (24 hours a day, 7 days a week, 365 days a year) but also to a supportive team to help develop your confidence and keep you motivated to learn and complete your course. This course is comprised of professionally-narrated e-tutorials, interactive quizzes and tests, plus a final exam. Step-by-step videos will help you to fully understand the course content and to be able to apply your new knowledge to real-life situations upon qualification.

The course consists of 75 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units:

  • Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult customers, identifying customer needs and listening effectively)
  • Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking)
  • Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook)

During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.

Entry Requirements
  • This course is available to all students, of all academic backgrounds. However, a sound educational background or reception experience would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.
Benefits you will gain
  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support
AssessmentAt the end of the course, you will be required to sit an online multiple-choice test. Your grade will be assessed automatically and immediately so that you will instantly know whether you have been successful. Successful students will be awarded a Diploma in Professional Receptionist Training, which is a recognised qualification.
CertificationSuccessful candidates will be awarded “Diploma in Professional Receptionist“.
Career PathThis course would be ideal for those hoping to become:

  • A Receptionist
  • A Medical Receptionist


Common Career Paths For Receptionist

Course Curriculum

additional materials
Course Materials Receptionist Training 00:00:00
1: professional receptionist training course objectives
Professional Receptionist Training Course Objectives 00:00:00
2: the 90: 90 principle to create a powerful first impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: hot telephone tips
Hot Telephone Tips 00:12:00
4: get the facts- ask the right questions
Get the facts- ask the right questions 00:21:00
5: discuss solutions- learning to listen
Discuss Solutions- learning to listen 00:10:00
6: dealing with difficult customers
Dealing with difficult customers 00:20:00
7: practice good telephone skills
Practice good telephone skills 00:00:00
8: managing database and company files
Managing database and company files 00:00:00
9: booking or reservation procedure
Booking or Reservation procedure 00:00:00
10: deal effectively with security and safety issues
Deal effectively with security and safety issues 00:00:00
11: meeting arrangements
Meeting Arrangements 00:00:00
12: successful meetings & minutes
Successful Meetings & Minutes 00:00:00
13: organising a meeting
Organising a Meeting 00:00:00
14: arranging business travel and accommodation
Arranging Business Travel and Accommodation 00:00:00
15: email tutorial
Email Tutorial 00:00:00
16: how to use social media to promote your company
How to use Social Media to promote your company 00:00:00
17: how to write a formal letter
How to write a formal letter 00:00:00
18: how to write business memo
How to write Business Memo 00:00:00
19: business writing and memos
Business Writing and Memos 00:00:00
20: minute taking
Minute Taking 00:00:00
21: taking minutes
Taking Minutes 00:23:00
22: microsoft excel tutorial
Microsoft Excel Tutorial 00:00:00
23: ms powerpoint tips
MS PowerPoint Tips 00:00:00
24: ms word tips & tricks
MS Word Tips & Tricks 00:00:00
25: microsoft outlook
Microsoft Outlook 00:00:00
mock exam
Mock Exam: Diploma in Professional Receptionist 00:15:00
final exam
Exam: Diploma in Professional Receptionist 01:00:00
£249 £59 (inc. VAT)

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  • 365 Days
  • Course Certificate
  • 75Guided Learning Hours
  • Course Material
  • 25 Number of Modules
  • Exam Included

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Unit Summary


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CPD Membership No: 10582

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Build Your CV Here
cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.

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Course Reviews


11 ratings
  1. Rusna Tahsin

    has given me a lot of knowledge

    Choosing this course has given me a lot of knowledge. My experience and confidence has increased, I was able to finish the course very quickly as I chose to do the online course, I didn’t have to worry about the time as I could do it anytime and anywhere, as this was very convenient for me

  2. Lola Smith

    getting into a job as being a receptionist

    Taking the Diploma in reception course has opened many doors for me, there are so many companies who are looking for the best receptionist and I believe that I have mastered in becoming one. I have very high hopes for getting into a job as being a receptionist

  3. Charlie John

    I really appreciate

    Thank you very much for taking me in for this course, I really appreciate the mentors help and support.