Diploma in Professional Receptionist

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 75 Guided Learning Hours (75)
Course Material Course Materialr Course Material
Number of Modules  25 Number of Modules 25
Assessment Included Mock Exam Included
Assessment Included Final Exam Included
4.9( 12 REVIEWS )

Accredited By

Trust Pilot rating with 1691 reviews

What Will I Learn?

Become a highly effective receptionist by the end of this course.
Ability to become proficient in the reception related switchboard and clerical duties incorporated within this course.
Learn effective customer service skills such as welcoming guests appropriately, creating a lasting first impression on guests, ability to understand customer needs and dealing professionally with difficult customers.
Learn key strategic skills related to handling the telephone as well as the basic administrative skills.
Develop important communication skills for receptionists such as technical writing skills and using Microsoft office.
Become a qualified professional receptionist, able to work in any organisation successfully.


To improve your chances of gaining well-paid employment as a Receptionist, enrol on Global Edulink’s Diploma in Professional Receptionist. Developing your skills and gaining a formal, recognised qualification will impress existing and future employers and aid your career development.

This course is suitable for those who are seeking their first receptionist role, someone who has just begun working as a receptionist or someone who is an experienced receptionist. This online course will suit all levels of experience and will enable you to succeed as a Receptionist. As a leading qualification provider, Global Edulink can help you to enhance your natural abilities and experience in reception, switchboard and clerical duties, and demonstrate that you are willing and able to improve yourself and achieve professional development.

Unlike many distance learning course providers, Global Edulink are dedicated to ensuring that you feel supported throughout your studies. By studying with us you will have access not only to all of the course materials you require (24 hours a day, 7 days a week, 365 days a year) but also to a supportive team to help develop your confidence and keep you motivated to learn and complete your course. This course is comprised of professionally-narrated e-tutorials, interactive quizzes and tests, plus a final exam. Step-by-step videos will help you to fully understand the course content and to be able to apply your new knowledge to real-life situations upon qualification.

The course consists of 75 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units:

  • Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult customers, identifying customer needs and listening effectively)
  • Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking)
  • Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook)

During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.

If you want one-on-one sessions in a real classroom, please visit Professional Receptionist Level 2 Classroom Course.

  • Entry Requirements
  • Benefits you will gain
  • Assessment
  • Certification
  • Career Path
  • This course is available to all students, of all academic backgrounds. However, a sound educational background or reception experience would be an advantage.
  • Learners should be ages 16 or over to undertake the qualification.
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.
  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for TOTUM Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support
At the end of the course, you will be required to sit an online multiple-choice test. Your grade will be assessed automatically and immediately so that you will instantly know whether you have been successful. Successful students will be awarded a Diploma in Professional Receptionist Training, which is a recognised qualification.
Successful candidates will be awarded Level 3 Diploma in Professional Receptionist.
This certificate is all you need to successfully jump start your receptionist career. If you already own an employment in the front office department, this course will ensure you progress considerably in your career and to win other job opportunities such as salary increments and job promotions. Mentioned below are few of the job positions this course will benefit you in, along with the average UK salary per annum according to www.payscale.uk,
  • Receptionist – £16,283 per annum
  • Medical receptionist – £14,199 per annum
Common Career Paths For Receptionist

Course Curriculum

Additional Materials
Course Materials Receptionist Training
1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:00:00
2: The 90: 90 Principle to Create a Powerful First Impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get the Facts- Ask the Right Questions
Get the facts- ask the right questions 00:21:00
5: Discuss Solutions- Learning to Listen
Discuss Solutions- learning to listen 00:10:00
6: Dealing With Difficult Customers
Dealing with difficult customers 00:20:00
7: Practice Good Telephone Skills
Practice good telephone skills
8: Managing Database and Company Files
Managing database and company files
9: Booking or Reservation Procedure
Booking or Reservation procedure
10: Deal Effectively With Security and Safety Issues
Deal effectively with security and safety issues
11: Meeting Arrangements
Meeting Arrangements
12: Successful Meetings & Minutes
Successful Meetings & Minutes
13: Organising a Meeting
Organising a Meeting 00:44:00
14: Arranging Business Travel and Accommodation
Arranging Business Travel and Accommodation
15: Email Tutorial
Email Tutorial
16: How to Use Social Media to Promote Your Company
How to use Social Media to promote your company
17: How to Write a Formal Letter
How to write a formal letter
18: How to Write Business Memo
How to write Business Memo
19: Business Writing and Memos
Business Writing and Memos 00:00:00
20: Minute Taking
Minute Taking
21: Taking Minutes
Taking Minutes 00:23:00
22: Microsoft Excel Tutorial
Microsoft Excel Tutorial
23: MS PowerPoint Tips
MS PowerPoint Tips
24: MS Word Tips & Tricks
MS Word Tips & Tricks
25: Microsoft Outlook
Microsoft Outlook
Mock Exam
Mock Exam: Diploma in Professional Receptionist 00:15:00
Final Exam
Exam: Diploma in Professional Receptionist 01:00:00
Certificate Download Guide
Certificate Download Guide 00:03:00

Students feedback


Average rating (12)
5 Star
4 Star
3 Star
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1 Star
    E D

    Elisa Dolman

    March 13, 2019
    Diploma in Professional Receptionist

    I have learned a great deal about the subject that will help me professionally,



    February 01, 2019
    Loved It

    Working in the health industry, this course has helped me immensely to learn more about health sciences. Loved it

    S R

    Suleiman Rahman Khan

    March 11, 2016
    This company was great

    This company was great. I really like the company’s logo, the way it was presented on the website! It looked very appealing. It took a little while to get me started but when I entered I really enjoyed it the benefits they had given me were amazing.

    T C

    Tommy Carr

    March 11, 2016
    Diploma in Professional Receptionist - Online

    Definitely recommend this!

    U A

    Urmina Ali

    March 10, 2016
    helped me

    This course has helped me develop my skills

    A B

    Alex Burn

    March 10, 2016
    helped me a lot

    Global Edulink have helped me with this training a lot

    O H

    Owais Haqq

    March 09, 2016
    I definitely recommend this course

    I definitely recommend this course to those who prefer for distance learning, people who have a busy schedule and for people who would like to develop best practice receptionist skills.

    A H

    Aliyah Hussain

    March 09, 2016
    I had all the support which was given by the mentors,

    At first I was very scared to take this course, after taking this course I had all the support which was given by the mentors, everything became clear and I was able to finish my course and received my certificate

    K M

    Katie Mike

    March 08, 2016
    great bonus for me!

    I just got through to my interview being a receptionist at an office, my manager is very proud of the way I am organising everything at the reception

    C J

    Charlie John

    March 08, 2016
    I really appreciate

    Thank you very much for taking me in for this course, I really appreciate the mentors help and support.

    L S

    Lola Smith

    March 07, 2016
    getting into a job as being a receptionist

    Taking the Diploma in reception course has opened many doors for me, there are so many companies who are looking for the best receptionist and I believe that I have mastered in becoming one. I have very high hopes for getting into a job as being a receptionist

    R T

    Rusna Tahsin

    March 07, 2016
    has given me a lot of knowledge

    Choosing this course has given me a lot of knowledge. My experience and confidence has increased, I was able to finish the course very quickly as I chose to do the online course, I didn’t have to worry about the time as I could do it anytime and anywhere, as this was very convenient for me

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