Enquire Now
Menu
£299 £89 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • ,
  • Course Certificate
  • ACCREDITED BY CPD & iAP
  • 65Guided Learning Hours
  • Course Material
  • 03Number of Modules
  • Exam Included

What Will I Learn?

Learn the practical knowledge and skills required to become a hotel receptionist in any hotel globally
Learn the Opera PMS software via a very thorough guide
Learn how to use this software for hotel bookings as well as for reservations
Ability to learn effective customer service practices in the workplace
Learn how to manage customers in difficult situations and also to manage the front desk duties in hotels successfully
Learn to use the Microsoft Office package effectively

Overview:

We understand that employers want staff who are qualified, which is why we provide excellent online course.

During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

If you want one-on-one sessions in a real classroom, visit our Hotel Receptionist and Opera PMS Classes page.

Course aimsThis course aims to teach you the following:

  • How to use the Opera PMS hotel booking and reservation system
  • Customer service best practice
  • Front desk duties
  • How to handle challenging situations and solve common problems
  • Database management
  • How to use Microsoft Word and Excel effectively
  • How to manage meeting and accommodation bookings
Who is it forThis course is suitable for those:

  • Seeking work as a Receptionist in the hotel/hospitality industry
  • Interested in learning how to use the Opera PMS system
  • Who are a Receptionist keen to learn or develop relevant skills needed to progress 
  • Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system
Entry RequirementsLearners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
AssessmentAt the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
CertificationSuccessful candidates will be awarded a recognised Certificate in Hotel Reception and Opera PMS Training.
Career PathOn the successful completion of this course, you will be qualified to work for a range of job positions in the modern corporate world. This certificate will also help build on your existing knowledge to progress substantially in your career by demanding for salary increments and job promotions from your organisation.  Mentioned below are few of the job positions this course will qualify you for, along with the average UK salary per annum according to www.payscale.uk,

  • Hotel Receptionist – £16,091 per annum
  • Telephone operator – £15,615 per annum

Course Curriculum

download material
Additional Course Materials for Hotel Receptionist 00:00:00
1: professional receptionist training course objectives
Professional Receptionist Training Course Objectives 00:04:00
2: the 90: 90 principle to create a powerful first impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: hot telephone tips
Hot Telephone Tips 00:12:00
4: get the facts- ask the right questions
Get the facts- ask the right questions 00:21:00
5: discuss solutions- learning to listen
Discuss Solutions- learning to listen 00:10:00
6: dealing with difficult customers
Dealing with difficult customers 00:20:00
7: practice good telephone skills
Practice good telephone skills 00:00:00
8: managing database and company files
Managing database and company files 00:00:00
9: booking or reservation procedure
Booking or Reservation procedure 00:00:00
10: deal effectively with security and safety issues
Deal effectively with security and safety issues 00:00:00
11: successful meetings & minutes
Successful Meetings & Minutes 00:00:00
12: meeting arrangements
Meeting Arrangements 00:00:00
13: arranging business travel and accommodation
Arranging Business Travel and Accommodation 00:00:00
14: email tutorial
Email Tutorial 00:00:00
15: how to use social media to promote your company
How to use Social Media to promote your company 00:00:00
16: minute taking
Minute Taking 00:00:00
17: microsoft excel tutorial
Microsoft Excel Tutorial 00:00:00
18: ms powerpoint tips
MS PowerPoint Tips 00:00:00
19: ms word tips & tricks
MS Word Tips & Tricks 00:00:00
20: opera log in and log out, main screen
Opera Log In and Log Out, Main Screen 00:04:00
21: profile creation and amendments
Profile Creation and Amendments 00:04:00
22: profile notes
Profile Notes 00:03:00
23: finding reservations – 2 ways
Finding Reservations – 2 ways 00:02:00
24: rate query screen
Rate Query Screen 00:01:00
25: creating reservation
Creating Reservation 00:06:00
26: preferences and features requests
Preferences and Features Requests 00:02:00
27: amending reservation
Amending Reservation 00:02:00
28: cancelling reservation
Cancelling Reservation 00:02:00
29: check in (2 ways)
Check In (2 Ways) 00:05:00
30: check out
Check out 00:03:00
31: cashiering posting charges
Cashiering Posting Charges 00:05:00
32: cashiering splitting and transferring charges
Cashiering Splitting and Transferring Charges 00:02:00
33: cashiering routing
Cashiering Routing 00:04:00
34: alerts
Alerts 00:03:00
35: traces
Traces 00:04:00
36: room status, out of order and out of service
Room Status, Out of Order and Out of Service 00:04:00
37: opera reports
Opera Reports 00:05:00
mock exam
Mock Exam: Hotel Receptionist & Opera PMS 00:40:00
final exam
Exam: Hotel Receptionist & Opera PMS 00:40:00
£299 £89 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • ,
  • Course Certificate
  • ACCREDITED BY CPD & iAP
  • 65Guided Learning Hours
  • Course Material
  • 03Number of Modules
  • Exam Included

Inquiry Now

  • By submitting your information, you agree to the terms and conditions stated in our privacy policy.
Call Back

2042 STUDENTS ENROLLED

CPD Accredited

Accredited Qualification


sage

Unit Summary


sage

Accredited by CPD & iAP

Awarded by iAP

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today

Buy with Confidence

UKRLP


Build Your CV Here
cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
MORE INFO

Paypal Credit

Smiley face

NUS Extra Card

NUS Extra Card

Every student of Global Edulink is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.

Course Reviews

5

5
2 ratings
  1. Julian mary

    Useful Course.

    Well, what can I say? I attended the “Hotel Receptionist and Opera PMS” course: Useful lessons. I really learnt a lot from this course join it was one of the best decision I’ve ever made. Plus, I’ve got a job now so I can honestly say that it works really well. Thank you GlobalL Edulink.

    5
  2. Hannah Watts

    Interesting Course

    Would thoroughly recommend the course I’ve just completed. It was really thorough and I learned a lot. The course modules were easy to follow, and the concepts were well explained and in very good detail. Overall I really liked the course and found it interesting.

    5

Popular Courses

Mastering Event Planning, Designing, and Decorating

Are you excited by colour,...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Windows 10 Training

Overview If you want to...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Teaching Assistant: Level 3 Certificate in Supporting Teaching & Learning in Schools

Overview: This NCFE CACHE Level...
  • 365 Days
  • Awarded by 'ncfe'
5
Price Options +
£1,739 (inc. VAT)
or only £89 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £89.00 (Inc. VAT)
Awarding Body Registration:

£119.00 (Inc. VAT)

Assessment: £199.00 (Inc. VAT)

(Pay in 11 Installments)

Total Price: £407.00 (Inc. VAT)

Level 3 Certificate in Teaching Assistant – Communication and Professional Relationships

Overview It is healthy and...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£639 (inc. VAT)
or only £49 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £49.00 (Inc. VAT)
Assessment: £89.00 (Inc. VAT)

(Pay in 04 Installments)

Total Price: £138.00 (Inc. VAT)

Level 3 Certificate in Teaching Assistant – Wellbeing of Children and Young People

Overview If you want to...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£639 (inc. VAT)
or only £49 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £49.00 (Inc. VAT)
Assessment: £89.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £138.00 (Inc. VAT)

Diploma in Collection Construction – Level 4

Overview The Diploma in Collection...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £278.00 (Inc. VAT)

Professional Receptionist Training

Overview As a Receptionist, you...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Complete Cisco Networking Course Bundle

Overview: Certifications such as this...
  • 365 Days
  • Awarded by "CISCO"
5
Price Options +
£799 £149 (inc. VAT)
or only £33 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Deposit: £33.00
Monthly: £29.00
No of Installments: 4
Total Price: £119.00( Inc. VAT)

Business and General Maths

Becoming Maths Savvy This course...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Mastering Telephone Etiquette and Communication Strategies

Overview: Whether you work in...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

IT Management

Could you be a great...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£199 £49 (inc. VAT)

Diploma in Customer Service and Opera PMS Software Training – Level 3

Overview: Every business wants to...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

Level 7 Diploma in Coaching and Mentoring

Overview The Level 7 Diploma...
  • 365 Days
  • CMI
5
Price Options +
£1,699 £1,199 (inc. VAT)
or only £139 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £139.00 (Inc. VAT)
Awarding Body Registration:

£259.00 (Inc. VAT)

Assessment: £809.00 (Inc. VAT)

(Pay in 07 Installments)

Total Price: £1207.00 (Inc. VAT)

CMI Level 6 Diploma in Management and Leadership

Overview The CMI Level 6...
  • 365 Days
  • CMI
5
Price Options +
£1,799 £899 (inc. VAT)
or only £149 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £149.00 (Inc. VAT)
Awarding Body Registration:

£219.00 (Inc. VAT)

Assessment: £539.00 (Inc. VAT)

(Pay in 06 Installments)

Total Price: £907.00 (Inc. VAT)

Level 3 Certificate in Teaching Assistant – Equality, Diversity and Inclusion

Overview Equality and diversity are...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£639 (inc. VAT)
or only £49 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £49.00 (Inc. VAT)
Assessment: £89.00 (Inc. VAT)

(Pay in 04 Installments)

Total Price: £138.00 (Inc. VAT)

Diploma in General Pest Control – Level 4

Overview The Diploma in General...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 03 Installments)

Total Price: £278.00 (Inc. VAT)

Business Accounting Diploma

Overview: Accounting has become an...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Advanced Diploma in Cake Decorating – Level 3

Overview Do you have cake...
  • 365 Days
  • Awarded by 'ABC AWARDS'
5
Price Options +
£429 £229 (inc. VAT)
or only £79 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £79.00 (Inc. VAT)
Assessment: £159.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £238.00 (Inc. VAT)

Introduction to First Aid

Overview The Introduction to First...
  • 365 Days
  • Awarded by 'CIEH'
5
£119 £28 (inc. VAT)

CMI Level 7 Diploma in Strategic Management and Leadership

Overview The CMI Level 7...
  • 365 Days
  • CMI
5
Price Options +
£1,999 £949 (inc. VAT)
or only £169 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £169.00 (Inc. VAT)
Awarding Body Registration:

£259.00 (Inc. VAT)

Assessment: £529.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £957.00 (Inc. VAT)

Diploma in Social Media & Business Strategy

Overview: Social media is a...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£399 £199 (inc. VAT)

Cisco 200-355: CCNA Wireless Network Fundamental WIFUND

Become a handsomely compensated, critical...
  • 365 Days
  • Awarded By 'CISCO'
5
£299 £89 (inc. VAT)

Lean Six Sigma Black Belt Exam

Lean Six Sigma Black Belt...
  • 365 Days
  • Awarded by 'PEOPLECERT'
5
£579 £349 (inc. VAT)

Marketing for Business

Marketing plays a vital role...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Free Microsoft Word 2016 – Beginner

Register today and get free...
  • 30 Days
  • ACCREDITED BY CPD & iAP
5
FREE

Complete Psychologist Course Bundle

Overview: If you’ve always had...
  • 365 Days
  • ACCREDITED BY CPD & iAP
5
£249 £69 (inc. VAT)

Diploma in Management Accounting – Level 4

Overview The goal of management...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £278.00 (Inc. VAT)

Certificate in Personal Confidence and Motivation – Level 2

Overview The Certificate in Personal...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£399 £199 (inc. VAT)
or only £59 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £59.00 (Inc. VAT)
Assessment: £149.00 (Inc. VAT)

(Pay in 02 Installments)

Total Price: £208.00 (Inc. VAT)

Diploma in Excavation & Trenching – Level 4

Overview The Diploma in Excavation...
  • 365 Days
  • Awarded by 'ABC Awards'
5
Price Options +
£469 £269 (inc. VAT)
or only £99 (inc. VAT) intial payment

CHOOSE HOW YOU WANT TO PAY

IN FULL
INSTALLMENT
Initial Fee: £99.00 (Inc. VAT)
Assessment: £179.00 (Inc. VAT)

(Pay in 05 Installments)

Total Price: £278.00 (Inc. VAT)

Cisco CCNET 100-101 & CCNA 200 -101 Course Package

Overview: Certifications are an enhancing...
  • 365 Days
  • Awarded by "CISCO"
5
£399 £89 (inc. VAT)
Load More