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What Will I Learn?

Learn the practical knowledge and skills required to become a hotel receptionist in any hotel globally
Learn the Opera PMS software via a very thorough guide
Learn how to use this software for hotel bookings as well as for reservations
Ability to learn effective customer service practices in the workplace
Learn how to manage customers in difficult situations and also to manage the front desk duties in hotels successfully
Learn to use the Microsoft Office package effectively


We understand that employers want staff who are qualified, which is why we provide excellent online course.

During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Course aimsThis course aims to teach you the following:

  • How to use the Opera PMS hotel booking and reservation system
  • Customer service best practice
  • Front desk duties
  • How to handle challenging situations and solve common problems
  • Database management
  • How to use Microsoft Word and Excel effectively
  • How to manage meeting and accommodation bookings
Who is it forThis course is suitable for those:

  • Seeking work as a Receptionist in the hotel/hospitality industry
  • Interested in learning how to use the Opera PMS system
  • Who are a Receptionist keen to learn or develop relevant skills needed to progress 
  • Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system
Entry RequirementsLearners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
AssessmentAt the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
CertificationSuccessful candidates will be awarded a recognised Certificate in Hotel Reception and Opera PMS Training.

Career Path

This course would benefit the following positions:

  • Hotel Receptionist
  • Switchboard/Telephonist


Course Curriculum

download material
Additional Course Materials for Hotel Receptionist 00:00:00
1: professional receptionist training course objectives
Professional Receptionist Training Course Objectives 00:04:00
2: the 90: 90 principle to create a powerful first impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: hot telephone tips
Hot Telephone Tips 00:12:00
4: get the facts- ask the right questions
Get the facts- ask the right questions 00:21:00
5: discuss solutions- learning to listen
Discuss Solutions- learning to listen 00:10:00
6: dealing with difficult customers
Dealing with difficult customers 00:20:00
7: practice good telephone skills
Practice good telephone skills 00:00:00
8: managing database and company files
Managing database and company files 00:00:00
9: booking or reservation procedure
Booking or Reservation procedure 00:00:00
10: deal effectively with security and safety issues
Deal effectively with security and safety issues 00:00:00
11: successful meetings & minutes
Successful Meetings & Minutes 00:00:00
12: meeting arrangements
Meeting Arrangements 00:00:00
13: arranging business travel and accommodation
Arranging Business Travel and Accommodation 00:00:00
14: email tutorial
Email Tutorial 00:00:00
15: how to use social media to promote your company
How to use Social Media to promote your company 00:00:00
16: minute taking
Minute Taking 00:00:00
17: microsoft excel tutorial
Microsoft Excel Tutorial 00:00:00
18: ms powerpoint tips
MS PowerPoint Tips 00:00:00
19: ms word tips & tricks
MS Word Tips & Tricks 00:00:00
20: opera log in and log out, main screen
Opera Log In and Log Out, Main Screen 00:04:00
21: profile creation and amendments
Profile Creation and Amendments 00:04:00
22: profile notes
Profile Notes 00:03:00
23: finding reservations – 2 ways
Finding Reservations – 2 ways 00:02:00
24: rate query screen
Rate Query Screen 00:01:00
25: creating reservation
Creating Reservation 00:06:00
26: preferences and features requests
Preferences and Features Requests 00:02:00
27: amending reservation
Amending Reservation 00:02:00
28: cancelling reservation
Cancelling Reservation 00:02:00
29: check in (2 ways)
Check In (2 Ways) 00:05:00
30: check out
Check out 00:03:00
31: cashiering posting charges
Cashiering Posting Charges 00:05:00
32: cashiering splitting and transferring charges
Cashiering Splitting and Transferring Charges 00:02:00
33: cashiering routing
Cashiering Routing 00:04:00
34: alerts
Alerts 00:03:00
35: traces
Traces 00:04:00
36: room status, out of order and out of service
Room Status, Out of Order and Out of Service 00:04:00
37: opera reports
Opera Reports 00:05:00
mock exam
Mock Exam: Hotel Receptionist & Opera PMS 00:40:00
final exam
Exam: Hotel Receptionist & Opera PMS 00:40:00
£299 £89 (inc. VAT)

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  • 365 Days
  • ,
  • Course Certificate
  • 65Guided Learning Hours
  • Course Material
  • 03Number of Modules
  • Exam Included

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Course Reviews


2 ratings
  1. Julian mary

    Useful Course.

    Well, what can I say? I attended the “Hotel Receptionist and Opera PMS” course: Useful lessons. I really learnt a lot from this course join it was one of the best decision I’ve ever made. Plus, I’ve got a job now so I can honestly say that it works really well. Thank you GlobalL Edulink.

  2. Hannah Watts

    Interesting Course

    Would thoroughly recommend the course I’ve just completed. It was really thorough and I learned a lot. The course modules were easy to follow, and the concepts were well explained and in very good detail. Overall I really liked the course and found it interesting.