Hotel Receptionist & Opera PMS Hotel Software

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 65 Guided Learning Hours (65)
Course Material Course Materialr Course Material
Number of Modules 37 Number of Modules 37
Assessment Included Mock Exam Included
Assessment Included Final Exam Included
4.7( 6 REVIEWS )

Accredited By

Trust Pilot rating with 1691 reviews

What Will I Learn?

Learn the practical knowledge and skills required to become a hotel receptionist in any hotel globally
Learn the Opera PMS software via a very thorough guide
Learn how to use this software for hotel bookings as well as for reservations
Ability to learn effective customer service practices in the workplace
Learn how to manage customers in difficult situations and also to manage the front desk duties in hotels successfully
Learn to use the Microsoft Office package effectively


We understand that employers want staff who are qualified, which is why we provide excellent online course.

During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.

Studying with Global Edulink has many benefits. The course material is delivered directly to you and can be tailored to suit your lifestyle. This individualized approach makes it easy to combine learning with other activities, whether it be work, household chores or even time spent playing fair go pokies. It’s important to keep balance in mind and not let entertainment get in the way of your learning. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

If you want one-on-one sessions in a real classroom, visit our Hotel Receptionist and Opera PMS Classes page.

  • Course aims
  • Who is it for
  • Entry Requirements
  • Assessment
  • Certification
  • Career Path
This course aims to teach you the following:
  • How to use the Opera PMS hotel booking and reservation system
  • Customer service best practice
  • Front desk duties
  • How to handle challenging situations and solve common problems
  • Database management
  • How to use Microsoft Word and Excel effectively
  • How to manage meeting and accommodation bookings
*Please note that Opera PMS software is not included with this course
This course is suitable for those:
  • Seeking work as a Receptionist in the hotel/hospitality industry
  • Interested in learning how to use the Opera PMS system
  • Who are a Receptionist keen to learn or develop relevant skills needed to progress 
  • Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a recognised Certificate in Hotel Receptionist & Opera PMS Hotel Software.
On the successful completion of this course, you will be qualified to work for a range of job positions in the modern corporate world. This certificate will also help build on your existing knowledge to progress substantially in your career by demanding for salary increments and job promotions from your organisation.  Mentioned below are few of the job positions this course will qualify you for, along with the average UK salary per annum according to,
  • Hotel Receptionist – £16,091 per annum
  • Telephone operator – £15,615 per annum

Course Curriculum

1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:04:00
2: The 90: 90 Principle to Create a Powerful First Impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get the Facts- Ask the Right Questions
Get the facts- ask the right questions 00:21:00
5: Discuss Solutions- Learning to Listen
Discuss Solutions- learning to listen 00:10:00
6: Dealing With Difficult Customers
Dealing with difficult customers 00:20:00
7: Practice Good Telephone Skills
Practice good telephone skills
8: Managing Database and Company Files
Managing database and company files
9: Booking or Reservation Procedure
Booking or Reservation procedure
10: Deal Effectively With Security and Safety Issues
Deal effectively with security and safety issues
11: Successful Meetings & Minutes
Successful Meetings & Minutes
12: Meeting Arrangements
Meeting Arrangements
13: Arranging Business Travel and Accommodation
Arranging Business Travel and Accommodation
14: Email Tutorial
Email Tutorial
15: How to Use Social Media to Promote Your Company
How to use Social Media to promote your company
16: Minute Taking
Minute Taking
17: Microsoft Excel Tutorial
Microsoft Excel Tutorial
18: MS PowerPoint Tips
MS PowerPoint Tips
19: MS Word Tips & Tricks
MS Word Tips & Tricks
20: Opera Log in and Log Out, Main Screen
Opera Log In and Log Out, Main Screen 00:04:00
21: Profile Creation and Amendments
Profile Creation and Amendments 00:04:00
22: Profile Notes
Profile Notes 00:03:00
23: Finding Reservations – 2 ways
Finding Reservations – 2 ways 00:02:00
24: Rate Query Screen
Rate Query Screen 00:01:00
25: Creating Reservation
Creating Reservation 00:06:00
26: Preferences and Features Requests
Preferences and Features Requests 00:02:00
27: Amending Reservation
Amending Reservation 00:02:00
28: Cancelling Reservation
Cancelling Reservation 00:02:00
29: Check In (2 Ways)
Check In (2 Ways) 00:05:00
30: Check out
Check out 00:03:00
31: Cashiering Posting Charges
Cashiering Posting Charges 00:05:00
32: Cashiering Splitting and Transferring Charges
Cashiering Splitting and Transferring Charges 00:02:00
33: Cashiering Routing
Cashiering Routing 00:04:00
34: Alerts
Alerts 00:03:00
35: Traces
Traces 00:04:00
36: Room Status, Out of Order and Out of Service
Room Status, Out of Order and Out of Service 00:04:00
37: Opera Reports
Opera Reports 00:05:00
Download Material
Additional Course Materials for Hotel Receptionist
Mock Exam
Mock Exam: Hotel Receptionist & Opera PMS 00:40:00
Final Exam
Exam: Hotel Receptionist & Opera PMS 00:40:00
Certificate Download Guide
Certificate Download Guide 00:03:00


When discounts are available, our learners will be the first to be informed.
You will receive all the necessary materials, including interactive quizzes, tests and exams to ensure you complete the course successfully.
You will have access for 365 Days (1Year)
This is an accredited UK qualification
Learners will be tested with an online multiple choice questions assessment test which will be marked automatically, so you will receive your grade immediately.

Students feedback


Average rating (6)
5 Star
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    S A

    Sheila Anton Postigo

    October 06, 2022
    Hotel Receptionist and Opera PMS Hotel Software

    It is a really good course. It offers you plenty of materials and easy methods to learn the basics of the receptionist role and opera system. Everything was fantastic.


    September 19, 2020
    Excellent course

    A very well structured course and with useful arguments targeting the topic.

    J S

    Janet Steele

    April 01, 2019

    A highly content-rich course which helped me a lot. Loved it.

    A T

    Alex Tomkins

    March 07, 2019
    Good Course

    Overall, it’s a good course, and a great experience.

    H W

    Hannah Watts

    November 20, 2018
    Interesting Course

    Would thoroughly recommend the course I’ve just completed. It was really thorough and I learned a lot. The course modules were easy to follow, and the concepts were well explained and in very good detail. Overall I really liked the course and found it interesting.

    J m

    Julian mary

    November 10, 2017
    Useful Course.

    Well, what can I say? I attended the “Hotel Receptionist and Opera PMS” course: Useful lessons. I really learnt a lot from this course join it was one of the best decision I’ve ever made. Plus, I’ve got a job now so I can honestly say that it works really well. Thank you GlobalL Edulink.

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