Hotel Receptionist & Opera PMS Hotel Software
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (65)
Course Material
Number of Modules 37
Mock Exam Included
Final Exam Included
4.7( 6 REVIEWS )
2363 STUDENTS
Accredited By
What Will I Learn?
Learn the practical knowledge and skills required to become a hotel receptionist in any hotel globally
Learn the Opera PMS software via a very thorough guide
Learn how to use this software for hotel bookings as well as for reservations
Ability to learn effective customer service practices in the workplace
Learn how to manage customers in difficult situations and also to manage the front desk duties in hotels successfully
Learn to use the Microsoft Office package effectively
Overview
We understand that employers want staff who are qualified, which is why we provide excellent online course.
During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.
Studying with Global Edulink has many benefits. The course material is delivered directly to you and can be tailored to suit your lifestyle. This individualized approach makes it easy to combine learning with other activities, whether it be work, household chores or even time spent playing fair go pokies. It’s important to keep balance in mind and not let entertainment get in the way of your learning. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
If you want one-on-one sessions in a real classroom, visit our Hotel Receptionist and Opera PMS Classes page.
- Course aims
- Who is it for
- Entry Requirements
- Assessment
- Certification
- Career Path
This course aims to teach you the following:
- How to use the Opera PMS hotel booking and reservation system
- Customer service best practice
- Front desk duties
- How to handle challenging situations and solve common problems
- Database management
- How to use Microsoft Word and Excel effectively
- How to manage meeting and accommodation bookings
This course is suitable for those:
- Seeking work as a Receptionist in the hotel/hospitality industry
- Interested in learning how to use the Opera PMS system
- Who are a Receptionist keen to learn or develop relevant skills needed to progressÂ
- Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system
Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.
Successful candidates will be awarded a recognised Certificate in Hotel Receptionist & Opera PMS Hotel Software.
On the successful completion of this course, you will be qualified to work for a range of job positions in the modern corporate world. This certificate will also help build on your existing knowledge to progress substantially in your career by demanding for salary increments and job promotions from your organisation. Â Mentioned below are few of the job positions this course will qualify you for, along with the average UK salary per annum according to www.payscale.uk,
- Hotel Receptionist – £16,091 per annum
- Telephone operator – £15,615 per annum
Course Curriculum
| 1: Professional Receptionist Training Course Objectives | |||
| Professional Receptionist Training Course Objectives | 00:04:00 | ||
| 2: The 90: 90 Principle to Create a Powerful First Impression | |||
| The 90: 90 Principle to create a powerful first impression | 00:22:00 | ||
| 3: Hot Telephone Tips | |||
| Hot Telephone Tips | 00:12:00 | ||
| 4: Get the Facts- Ask the Right Questions | |||
| Get the facts- ask the right questions | 00:21:00 | ||
| 5: Discuss Solutions- Learning to Listen | |||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| 6: Dealing With Difficult Customers | |||
| Dealing with difficult customers | 00:20:00 | ||
| 7: Practice Good Telephone Skills | |||
| Practice good telephone skills | |||
| 8: Managing Database and Company Files | |||
| Managing database and company files | |||
| 9: Booking or Reservation Procedure | |||
| Booking or Reservation procedure | |||
| 10: Deal Effectively With Security and Safety Issues | |||
| Deal effectively with security and safety issues | |||
| 11: Successful Meetings & Minutes | |||
| Successful Meetings & Minutes | |||
| 12: Meeting Arrangements | |||
| Meeting Arrangements | |||
| 13: Arranging Business Travel and Accommodation | |||
| Arranging Business Travel and Accommodation | |||
| 14: Email Tutorial | |||
| Email Tutorial | |||
| 15: How to Use Social Media to Promote Your Company | |||
| How to use Social Media to promote your company | |||
| 16: Minute Taking | |||
| Minute Taking | |||
| 17: Microsoft Excel Tutorial | |||
| Microsoft Excel Tutorial | |||
| 18: MS PowerPoint Tips | |||
| MS PowerPoint Tips | |||
| 19: MS Word Tips & Tricks | |||
| MS Word Tips & Tricks | |||
| 20: Opera Log in and Log Out, Main Screen | |||
| Opera Log In and Log Out, Main Screen | 00:04:00 | ||
| 21: Profile Creation and Amendments | |||
| Profile Creation and Amendments | 00:04:00 | ||
| 22: Profile Notes | |||
| Profile Notes | 00:03:00 | ||
| 23: Finding Reservations – 2 ways | |||
| Finding Reservations – 2 ways | 00:02:00 | ||
| 24: Rate Query Screen | |||
| Rate Query Screen | 00:01:00 | ||
| 25: Creating Reservation | |||
| Creating Reservation | 00:06:00 | ||
| 26: Preferences and Features Requests | |||
| Preferences and Features Requests | 00:02:00 | ||
| 27: Amending Reservation | |||
| Amending Reservation | 00:02:00 | ||
| 28: Cancelling Reservation | |||
| Cancelling Reservation | 00:02:00 | ||
| 29: Check In (2 Ways) | |||
| Check In (2 Ways) | 00:05:00 | ||
| 30: Check out | |||
| Check out | 00:03:00 | ||
| 31: Cashiering Posting Charges | |||
| Cashiering Posting Charges | 00:05:00 | ||
| 32: Cashiering Splitting and Transferring Charges | |||
| Cashiering Splitting and Transferring Charges | 00:02:00 | ||
| 33: Cashiering Routing | |||
| Cashiering Routing | 00:04:00 | ||
| 34: Alerts | |||
| Alerts | 00:03:00 | ||
| 35: Traces | |||
| Traces | 00:04:00 | ||
| 36: Room Status, Out of Order and Out of Service | |||
| Room Status, Out of Order and Out of Service | 00:04:00 | ||
| 37: Opera Reports | |||
| Opera Reports | 00:05:00 | ||
| Download Material | |||
| Additional Course Materials for Hotel Receptionist | |||
| Mock Exam | |||
| Mock Exam: Hotel Receptionist & Opera PMS | 00:40:00 | ||
| Final Exam | |||
| Exam: Hotel Receptionist & Opera PMS | 00:40:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
FAQ's
When discounts are available, our learners will be the first to be informed.
You will receive all the necessary materials, including interactive quizzes, tests and exams to ensure you complete the course successfully.
You will have access for 365 Days (1Year)
This is an accredited UK qualification
Learners will be tested with an online multiple choice questions assessment test which will be marked automatically, so you will receive your grade immediately.
Sheila Anton Postigo
It is a really good course. It offers you plenty of materials and easy methods to learn the basics of the receptionist role and opera system. Everything was fantastic.
MARINA VENETI
A very well structured course and with useful arguments targeting the topic.
Janet Steele
A highly content-rich course which helped me a lot. Loved it.
Alex Tomkins
Overall, it’s a good course, and a great experience.
Hannah Watts
Would thoroughly recommend the course I’ve just completed. It was really thorough and I learned a lot. The course modules were easy to follow, and the concepts were well explained and in very good detail. Overall I really liked the course and found it interesting.
Julian mary
Well, what can I say? I attended the “Hotel Receptionist and Opera PMS” course: Useful lessons. I really learnt a lot from this course join it was one of the best decision I’ve ever made. Plus, I’ve got a job now so I can honestly say that it works really well. Thank you GlobalL Edulink.