Enquire Now

What Will I Learn?

Improve your general Reception
Switchboard and Clerical skills
Customer service
Telephone handling
Database management
IT skills including Microsoft Word and Excel
How to arrange and organize meeting rooms and accommodation


As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Switchboard Operator or Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, Switchboard and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

Who is it for  This course would be suitable for:

  • Those seeking work as a Receptionist within the hotel/hospitality industry
  • A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
  • An experienced Receptionist who wishes to improve existing skills
Entry Requirements
  • This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course
Course structure  The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.
 Assessment  At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification Successful candidates will be awarded certificates for “Hotel Receptionist Training”.

Career path

This course would benefit the following careers:

  • Hotel Receptionist
  • Front Desk Supervisor
  • Front Desk Manager

Course Curriculum

download material
Additional Course Materials for Hotel Receptionist 00:00:00
1: professional receptionist training course objectives
Professional Receptionist Training Course Objectives 00:04:00
2: the 90: 90 principle to create a powerful first impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: hot telephone tips
Hot Telephone Tips 00:12:00
4: get the facts- ask the right questions
Get the facts- ask the right questions 00:21:00
5: discuss solutions- learning to listen
Discuss Solutions- learning to listen 00:10:00
6: dealing with difficult customers
Dealing with difficult customers 00:20:00
7: practice good telephone skills
Practice good telephone skills 00:00:00
8: managing database and company files
Managing database and company files 00:00:00
9: booking or reservation procedure
Booking or Reservation procedure 00:00:00
10: deal effectively with security and safety issues
Deal effectively with security and safety issues 00:00:00
11: successful meetings & minutes
Successful Meetings & Minutes 00:00:00
12: meeting arrangements
Meeting Arrangements 00:00:00
13: arranging business travel and accommodation
Arranging Business Travel and Accommodation 00:00:00
14: email tutorial
Email Tutorial 00:00:00
15: how to use social media to promote your company
How to use Social Media to promote your company 00:00:00
16 minute taking
Minute Taking 00:00:00
17: microsoft excel tutorial
Microsoft Excel Tutorial 00:00:00
18: ms powerpoint tips
MS PowerPoint Tips 00:00:00
19: ms word tips & tricks
MS Word Tips & Tricks 00:00:00
mock exam
Mock Exam: Hotel Receptionist 00:40:00
final exam
Exam: Hotel Receptionist 00:40:00
£249 £49 (inc. VAT)

Buy Now

Add To Cart

  • 365 Days
  • Course Certificate
  • 60Guided Learning Hours
  • Course Material
  • 02Number of Modules
  • Exam

Inquiry Now

  • By submitting your information, you agree to the terms and conditions stated in our privacy policy.
Call Back


CPD Accredited



Buy with Confidence


Accredited by CPD & iAP

Awarded by iAP

CPD Accredited

CPD Membership No: 10582

Study independently accredited and recognised CPD courses. Gain your certification today
Build Your CV Here
cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.

Paypal Credit

NUS Extra Card

NUS Extra Card

Every student of Global Edulink is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.

Course Reviews


11 ratings
  1. Denis Brown

    those who want to improve their skills

    Taking the hotel receptionist training has boosted my knowledge and understanding about what it is really like working in a professional receptionist environment, this training has enabled me to be able to work professionally and independently. I recommend this course to those who want to improve their skills

  2. AhmedKhan

    helped with the right skills and confidence

    taking this online course has helped with the right skills and confidence to become a hotel receptionist. Thank you

  3. AdenAhmed

    thank you for your support.

    I can definitely say that taking this course has enhanced my knowledge and confidence, thank you for your support.