Hotel Receptionist Training
Access Duration - 365 Days
Accredited By "CPD & iAP"
Guided Learning Hours (60)
Course Material
Number of Modules 19
Mock Exam Included
Final Exam Included
4.9( 15 REVIEWS )
425 STUDENTS
Accredited By
What Will I Learn?
Improve your general Reception
Switchboard and Clerical skills
Customer service
Telephone handling
Database management
Bookings/reservations
IT skills including Microsoft Word and Excel
How to arrange and organize meeting rooms and accommodation
Overview:
As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.
Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.
With the help of this training, you can progress from working a Hotel Receptionist, Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.
Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.
Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.
If you want one-on-one sessions, please visit Professional Hotel Receptionist Classroom Training Course.
- Who is it for
- Entry Requirements
- Course structure
- Â Assessment
- Certification
- Career path
 This course would be suitable for:
- Those seeking work as a Receptionist within the hotel/hospitality industry
- A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
- An experienced Receptionist who wishes to improve existing skills
- This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
- Learners should be ages 16 or over to undertake the qualification
- Basic understanding of English language, literacy, numeracy and ICT are required to attend this course
 The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.
 At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded certificates for Certificate in Hotel Receptionist Training.
This course is a wonderful opportunity for aspiring individuals to kick start a successful career as a receptionist. You could also use this course for a range of other job positions in front office and to progress considerably in your front office career. Below mentioned are a few job positions this course could be used for, along with the average UK salary per annum according to www.payscale.com,
- Hotel Receptionist – £16,091 per annum
- Office administrator – £17,444 per annum
- Front Desk Manager – £22,607 per annum
Course Curriculum
| 1: Professional Receptionist Training Course Objectives | |||
| Professional Receptionist Training Course Objectives | 00:04:00 | ||
| 2: The 90: 90 Principle to Create a Powerful First Impression | |||
| The 90: 90 Principle to create a powerful first impression | 00:22:00 | ||
| 3: Hot Telephone Tips | |||
| Hot Telephone Tips | 00:12:00 | ||
| 4: Get the Facts- Ask the Right Questions | |||
| Get the facts- ask the right questions | 00:21:00 | ||
| 5: Discuss Solutions- Learning to Listen | |||
| Discuss Solutions- learning to listen | 00:10:00 | ||
| 6: Dealing With Difficult Customers | |||
| Dealing with difficult customers | 00:20:00 | ||
| 7: Practice Good Telephone Skills | |||
| Practice good telephone skills | |||
| 8: Managing Database and Company Files | |||
| Managing database and company files | |||
| 9: Booking or Reservation Procedure | |||
| Booking or Reservation procedure | |||
| 10: Deal Effectively With Security and Safety Issues | |||
| Deal effectively with security and safety issues | |||
| 11: Successful Meetings & Minutes | |||
| Successful Meetings & Minutes | |||
| 12: Meeting Arrangements | |||
| Meeting Arrangements | |||
| 13: Arranging Business Travel and Accommodation | |||
| Arranging Business Travel and Accommodation | |||
| 14: Email Tutorial | |||
| Email Tutorial | |||
| 15: How to Use Social Media to Promote Your Company | |||
| How to use Social Media to promote your company | |||
| 16 Minute Taking | |||
| Minute Taking | |||
| 17: Microsoft Excel Tutorial | |||
| Microsoft Excel Tutorial | |||
| 18: MS PowerPoint Tips | |||
| MS PowerPoint Tips | |||
| 19: MS Word Tips & Tricks | |||
| MS Word Tips & Tricks | |||
| Download Material | |||
| Additional Course Materials for Hotel Receptionist | |||
| Mock Exam | |||
| Mock Exam: Hotel Receptionist | 00:40:00 | ||
| Final Exam | |||
| Exam: Hotel Receptionist | 00:40:00 | ||
| Certificate Download Guide | |||
| Certificate Download Guide | 00:03:00 | ||
Giuseppe Terrasi
This is a great receptionist course where you learn a lot
Tony Booth
A somewhat challenging course, but the knowledge gained was immense.
Dyan Wills
I was able to improve my career prospects further after the completing Hotel Receptionist Training course online. Greatly appreciate it and loved the overall learning experience I received.
Georgios Spartalis
It is a great training course! I have learned many things about the way a good hotel receptionist should do in order him or her to be a good professional!
Deborah Mansueto
This course is very helpful and rich in contents!
I enjoyed it a lot! I highly recommend it!
Aamena Ruksaar
After a few months in receiving my certificate, I managed to find myself a job and i am very happy.
Nazma Begum
The staff at global Edu link were very kind and caring, I really appreciate this because it made me felt like I was part of the team.
Adelson Brown
I liked the way the layout of the course and the way it was set out
Felisha Johnson
Taking this course has opened doors for me as I have the correct qualification and everything I need to work in a professional receptionist environment
Samina Begum
This course was surprisingly good and interesting as I gained good knowledge and experience, the mentoring felt like a class room course. Over all, very impressive and happy
Toby Smith
Every topic of the course is discussed in depth by using videos and relevant study materials. The structure of course is giving a good platform for me to study this course with less effort and easy to understand all. Also examples and exercise are well designed
Edward Thomas
The online mentors were extremely helpful and supportive. I look forward to booking another course.
AdenAhmed
I can definitely say that taking this course has enhanced my knowledge and confidence, thank you for your support.
AhmedKhan
taking this online course has helped with the right skills and confidence to become a hotel receptionist. Thank you
Denis Brown
Taking the hotel receptionist training has boosted my knowledge and understanding about what it is really like working in a professional receptionist environment, this training has enabled me to be able to work professionally and independently. I recommend this course to those who want to improve their skills