Hotel Receptionist Training

Access Duration - 365 Days
Awarded By  Accredited By "CPD & iAP"
Guided Learning Hour 60 Guided Learning Hours (60)
Course Material Course Materialr Course Material
Number of Modules 19 Number of Modules 19
Assessment Included Mock Exam Included
Assessment Included Final Exam Included
4.9( 15 REVIEWS )

Accredited By

Trust Pilot rating with 1691 reviews

What Will I Learn?

Improve your general Reception
Switchboard and Clerical skills
Customer service
Telephone handling
Database management
IT skills including Microsoft Word and Excel
How to arrange and organize meeting rooms and accommodation


As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

If you want one-on-one sessions, please visit Professional Hotel Receptionist Classroom Training Course.

  • Who is it for
  • Entry Requirements
  • Course structure
  •  Assessment
  • Certification
  • Career path
 This course would be suitable for:
  • Those seeking work as a Receptionist within the hotel/hospitality industry
  • A Receptionist aiming to improve existing skills, and develop or learn best practice for working in the hotel/hospitality industry
  • An experienced Receptionist who wishes to improve existing skills
  • This course is available to all students, of all academic backgrounds. However, a sound academic background or Receptionist experience would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Basic understanding of English language, literacy, numeracy and ICT are required to attend this course
 The course is delivered over 70 hours through guided online learning, covering each of the topic areas listed above.
 At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Successful candidates will be awarded certificates for Certificate in Hotel Receptionist Training.
This course is a wonderful opportunity for aspiring individuals to kick start a successful career as a receptionist. You could also use this course for a range of other job positions in front office and to progress considerably in your front office career. Below mentioned are a few job positions this course could be used for, along with the average UK salary per annum according to,
  • Hotel Receptionist – £16,091 per annum
  • Office administrator – £17,444 per annum
  • Front Desk Manager – £22,607 per annum

Course Curriculum

1: Professional Receptionist Training Course Objectives
Professional Receptionist Training Course Objectives 00:04:00
2: The 90: 90 Principle to Create a Powerful First Impression
The 90: 90 Principle to create a powerful first impression 00:22:00
3: Hot Telephone Tips
Hot Telephone Tips 00:12:00
4: Get the Facts- Ask the Right Questions
Get the facts- ask the right questions 00:21:00
5: Discuss Solutions- Learning to Listen
Discuss Solutions- learning to listen 00:10:00
6: Dealing With Difficult Customers
Dealing with difficult customers 00:20:00
7: Practice Good Telephone Skills
Practice good telephone skills
8: Managing Database and Company Files
Managing database and company files
9: Booking or Reservation Procedure
Booking or Reservation procedure
10: Deal Effectively With Security and Safety Issues
Deal effectively with security and safety issues
11: Successful Meetings & Minutes
Successful Meetings & Minutes
12: Meeting Arrangements
Meeting Arrangements
13: Arranging Business Travel and Accommodation
Arranging Business Travel and Accommodation
14: Email Tutorial
Email Tutorial
15: How to Use Social Media to Promote Your Company
How to use Social Media to promote your company
16 Minute Taking
Minute Taking
17: Microsoft Excel Tutorial
Microsoft Excel Tutorial
18: MS PowerPoint Tips
MS PowerPoint Tips
19: MS Word Tips & Tricks
MS Word Tips & Tricks
Download Material
Additional Course Materials for Hotel Receptionist
Mock Exam
Mock Exam: Hotel Receptionist 00:40:00
Final Exam
Exam: Hotel Receptionist 00:40:00
Certificate Download Guide
Certificate Download Guide 00:03:00

Students feedback


Average rating (15)
5 Star
4 Star
3 Star
2 Star
1 Star
    G T

    Giuseppe Terrasi

    September 11, 2019
    Great course

    This is a great receptionist course where you learn a lot

    T B

    Tony Booth

    April 01, 2019
    Wonderful Learning Experience

    A somewhat challenging course, but the knowledge gained was immense.

    D W

    Dyan Wills

    January 29, 2019
    Greatly Appreciated!!

    I was able to improve my career prospects further after the completing Hotel Receptionist Training course online. Greatly appreciate it and loved the overall learning experience I received.

    Georgios Spartalis

    December 19, 2018
    Great training course!

    It is a great training course! I have learned many things about the way a good hotel receptionist should do in order him or her to be a good professional!

    D M

    Deborah Mansueto

    July 23, 2018
    Excellent course! Thank you Global Edulink : )

    This course is very helpful and rich in contents!
    I enjoyed it a lot! I highly recommend it!

    A R

    Aamena Ruksaar

    March 11, 2016
    . i am very happy

    After a few months in receiving my certificate, I managed to find myself a job and i am very happy.

    N B

    Nazma Begum

    March 11, 2016
    I really appreciate this

    The staff at global Edu link were very kind and caring, I really appreciate this because it made me felt like I was part of the team.

    A B

    Adelson Brown

    March 10, 2016
    very useful!

    I liked the way the layout of the course and the way it was set out

    F J

    Felisha Johnson

    March 10, 2016
    I have the correct qualification and everything

    Taking this course has opened doors for me as I have the correct qualification and everything I need to work in a professional receptionist environment

    S B

    Samina Begum

    March 09, 2016
    gained good knowledge and experience

    This course was surprisingly good and interesting as I gained good knowledge and experience, the mentoring felt like a class room course. Over all, very impressive and happy

    T S

    Toby Smith

    March 09, 2016
    examples and exercise are well designed

    Every topic of the course is discussed in depth by using videos and relevant study materials. The structure of course is giving a good platform for me to study this course with less effort and easy to understand all. Also examples and exercise are well designed

    E T

    Edward Thomas

    March 08, 2016
    mentors were extremely helpful and supportive

    The online mentors were extremely helpful and supportive. I look forward to booking another course.



    March 08, 2016
    thank you for your support.

    I can definitely say that taking this course has enhanced my knowledge and confidence, thank you for your support.



    March 07, 2016
    helped with the right skills and confidence

    taking this online course has helped with the right skills and confidence to become a hotel receptionist. Thank you

    D B

    Denis Brown

    March 07, 2016
    those who want to improve their skills

    Taking the hotel receptionist training has boosted my knowledge and understanding about what it is really like working in a professional receptionist environment, this training has enabled me to be able to work professionally and independently. I recommend this course to those who want to improve their skills

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