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ISO 20000: Information Technology Service Management Systems Foundation Exam

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  • 365 Days
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Do you wish for a qualification that would bring you out as a talented professional in service management? Then this exam in ISO 20000: Information Technology Service Management Systems Foundation, hosted by Global Edulink should hold your attention. This esteemed qualification is aimed at individuals who require knowledge and skills on the ISO 20000 standards to work within a service management work environment. This qualification is the first level of ISO 20000 certificates provided by PeopleCert and hence, will greatly benefit you in taking the advanced ISO programs such as the ISO 20000 professional exam.

This exam mainly tests your knowledge on the ISO 20000 standards and its requirements. However, this exam will also evaluate if you are competent enough to plan, establish, implement, operate, monitor, maintain and improve a service management system (SMS). By listing this certificate in your resume, you will be able to successfully demonstrate your knowledge and skills on service management systems and the ISO 20000 standards to the interested parties.

N.B. We do not provide the course. only the official exam is included in this program

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.


  • Who is this Exam aimed at?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression Path
This exam is aimed at individuals wishing to get a grip on the ISO 20000 standard and its requirements
Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
The exam format is as follows:
  • Exam duration – 60 minutes
  • Pass mark – 26
  • Closed Book exam
Successful learners will be awarded the ISO 20000: Information Technology Service Management Systems Foundation

PeopleCert is a global leader in assessing and certifying professionals, by partnering with multi-national organisations and government bodies to develop and deliver standardized exams. Established in the UK, it has since extended its services for over 200 countries and provides certification programs on behalf of many organisations such as the AXELOS, ISACA, IASSC and many more.  A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

This exam certificate will boost up your qualifications to work for a number of jobs in the IT industry. You can also use this certificate to expand your education in the area or to make substantial progress within the industry. Mentioned below are some of the jobs this certificate will benefit you in, along with the average UK salary per annum according to https://www.payscale.com/career-path-planner,

  • Information Technology Manager – £38,778 per annum
  • Information Technology Consultant – £40,411 per annum
  • Information Technology Director – £77,982 per annum
  • Project Manager, IT – £42,157 per annum
  • Service Delivery Manager – £40,819 per annum

Key Features

Gain an Accredited UK Qualification

Access to Excellent Quality Study Materials

Learners will be Eligible for TOTUM Discount Card

Personalised Learning Experience

UK Register of Learning Providers Reg No : 10053842

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Course Curriculum

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Add To Cart
£299 £179 (inc. VAT)
Buy Now
  • 365 Days
  • Certificate
  • Wishlist
  • Awarded by 'PeopleCert'
  • Official Exam
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