ITIL® 4 Foundation Course + Exam

Access Duration - 365 Days
Awarded By  Awarded By "AXELOS"
Guided Learning Hour 59 Guided Learning Hours (59)
Course Materialr Course Material
Number of Modules 07 Number of Modules 07
Assessment Included Mock Exam Included
Assessment Included Official Exam Included
Tutor Support ATO Number - 3391
4.3( 3 REVIEWS )

Awarded by


What Will I Learn?

A firm understanding of the ITIL® 4 framework
ITIL service lifecycle core concepts and terminologies
How ITIL® 4 evolved to adopt modern technologies
Learn about necessary concepts in the service management framework


The ITIL® 4 Foundation will educate you on how to manage IT services and achieve business value within an enterprise. It is a widely accepted approach in service management and will introduce learners to the core principles of ITIL best practices and concepts.

ITIL® 4 Foundation and Official Exam will give learners the opportunity to take the Foundation exam upon the completion of the course. There are no formal pre-requisites to take this exam, however, Accredited Foundation training is recommended.

ITIL® 4 Foundation and Official Exam is suitable for anyone who wants to have a career in the IT service management industry. Whether as an IT Manager, IT Consultant, IT Developer or Business Manager, this Foundation Course is the perfect fit for your career.  Once you successfully complete the examination, you will be awarded an official ITIL® 4 Foundation certificate

You can now take this Foundation exam through Global Edulink. The exam will test your knowledge on the key concepts, elements, and terminology in ITIL and on emerging practices such as Lean, Agile and DevOps. This exam will also test your competence in the service management framework and if you know how to apply ITIL best practices to improve tech-enabled services and products. Once you successfully complete this course you can list it on your resume, and you will be able to demonstrate your skills and knowledge in ITIL 4 service management to potential organisations.

ITIL:registered:® is a (registered) Trade Mark of Axelos Limited. All rights reserved.

Please Note:

  • The learner will receive the Exam Vouchers and Digital Manual once the Exam Booking is Requested.
  • Learners on an instalment plan will receive the Exam Vouchers and Digital Manual upon paying the total amount.

Why Choose Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Who is this Course aimed at?

This course is aimed at any individual with an interest in service management.

  • Entry Requirements
  • Method of Assessment  
  • Certification
  • Awarding Body
  • Progression and Career Path
Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
The exam format is as follows:
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book

Upon the successful completion of the exam, learners will be awarded the ITIL® 4 Foundation Certification issued by AXELOS.

This PeopleCert and AXELOS accredited Training is provided by Imperial Learning (ATO 3391).

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

This course in ITIL® 4 Foundation + Official Exam will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in the area and enhance your knowledge. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum according to

  • IT Manager – £38,778 per annum
  • Project Manager, IT – £42,157 per annum
  • Service Delivery Manager – £40,819 per annum
  • IT Director – £77,982 per annum
  • Senior Project Manager, IT – £59,208 per annum

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

Free Introduction FREE 00:00:00
Tutor Introduction
Course Introduction Part 1
Course Introduction Part 2
1. Key Concepts of Service Management
Outcomes, Costs and Risks
Utility and Warranty
2. ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively With Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
Principle Interaction
3. Four Dimensions of Service Management
Four Dimensions Introduction
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors
4. ITIL Service Value System
ITIL Service Value System
5. Service Value Chain
Service Value Chain
6. Key Terms of 15 ITIL Practices
Management Practices
Information Security Management
Relationship Management
Supplier Management
IT Asset Management
Monitoring and Event Management
Release Management
Service Configuration Management
Deployment Management
Continual Improvement
Change Control
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
7. ITIL Practices
Continual Improvement Model
Mock Exam
Book Your Exam


When discounts are available, our learners will be the first to be informed.
You will receive all the necessary materials, including interactive quizzes, tests and exams to ensure you complete the course successfully.
You will have access for 365 Days (1Year)
This is a multiple-choice questions test (closed book)
Yes, the course is recognised by AXELOS which is a leading awarding body in the United Kingdom.

Students feedback


Average rating (3)
5 Star
4 Star
3 Star
2 Star
1 Star
    C E

    Callie Elliott

    August 02, 2019
    Useful qualification

    This is a great overview of all the basics and a good refresher for anyone looking to move into a more advanced role.

    D B

    Dolcie Bell

    July 15, 2019
    Excellent course

    An excellent introductory course. The all-around material was well presented. It really gives you an idea of what to expect and the different aspects that you may encounter while you’re on the job. Recommend it to everyone looking for a high quality course on IT.

    R J

    Rosa Johnston

    June 13, 2019
    Great course

    Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date.

WhatsApp chat