The ITIL® 4 Foundation will educate you on how to manage IT services and achieve business value within an enterprise. It is a widely accepted approach in service management and will introduce learners to the core principles of ITIL best practices and concepts.
ITIL® 4 Foundation and Official Exam will give learners the opportunity to take the Foundation exam upon the completion of the course. There are no formal pre-requisites to take this exam, however, Accredited Foundation training is recommended.
ITIL® 4 Foundation and Official Exam is suitable for anyone who wants to have a career in the IT service management industry. Whether it is as an IT Manager, IT Consultant, IT Developer or Business Manager, this Foundation Course is the perfect fit for your career. Once you successfully complete the examination, you will be awarded an official ITIL® 4 Foundation certificate
As Global Edulink is an Accredited Examination Organisation (AEO), you can now take this Foundation exam through this platform. The exam will test your knowledge on the key concepts, elements, and terminology in ITIL and on the emerging practices such as Lean, Agile and DevOps. This exam will also test your competence in the service management framework and if you know how to apply ITIL best practices to improve tech-enabled services and products. Once you successfully complete this course you can list it on your resume, and you will be able to demonstrate your skills and knowledge in ITIL 4 service management to potential organisations.
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.
AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.
This course in ITIL® 4 Foundation + Official Exam will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in the area and enhance your knowledge. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum according to http://payscale.com/
| Introduction | |||
| Free Introduction | FREE | 00:00:00 | |
| Course Introduction Part 1 | 00:00:00 | ||
| Course Introduction Part 2 | 00:00:00 | ||
| 1. Key Concepts of Service Management | |||
| Value | 00:00:00 | ||
| Services | 00:00:00 | ||
| Outcomes, Costs and Risks | 00:00:00 | ||
| Utility and Warranty | 00:00:00 | ||
| 2. ITIL Guiding Principles | |||
| Principals | 00:00:00 | ||
| Focus on Value | 00:00:00 | ||
| Start Where You Are | 00:00:00 | ||
| Progress Iteratively With Feedback | 00:00:00 | ||
| Collaborate and Promote Visibility | 00:00:00 | ||
| Think and Work Holistically | 00:00:00 | ||
| Keep it Simple and Practical | 00:00:00 | ||
| Optimize and Automate | 00:00:00 | ||
| Principle Interaction | 00:00:00 | ||
| 3. Four Dimensions of Service Management | |||
| Four Dimensions Introduction | 00:00:00 | ||
| Organizations and People | 00:00:00 | ||
| Information and Technology | 00:00:00 | ||
| Partners and Suppliers | 00:00:00 | ||
| Value Streams and Processes | 00:00:00 | ||
| External Factors | 00:00:00 | ||
| 4. ITIL Service Value System | |||
| ITIL Service Value System | 00:00:00 | ||
| 5. Service Value Chain | |||
| Service Value Chain | 00:00:00 | ||
| 6. Key Terms of 15 ITIL Practices | |||
| Management Practices | 00:00:00 | ||
| Information Security Management | 00:00:00 | ||
| Relationship Management | 00:00:00 | ||
| Supplier Management | 00:00:00 | ||
| IT Asset Management | 00:00:00 | ||
| Monitoring and Event Management | 00:00:00 | ||
| Release Management | 00:00:00 | ||
| Service Configuration Management | 00:00:00 | ||
| Deployment Management | 00:00:00 | ||
| Continual Improvement | 00:00:00 | ||
| Change Control | 00:00:00 | ||
| Incident Management | 00:00:00 | ||
| Problem Management | 00:00:00 | ||
| Service Request Management | 00:00:00 | ||
| Service Desk | 00:00:00 | ||
| Service Level Management | 00:00:00 | ||
| 7. ITIL Practices | |||
| Continual Improvement Model | 00:00:00 | ||
| Mock Exam | |||
| ITIL 4 Foundation Examination | 00:50:00 | ||
| Book Your Exam | |||
| (A) Exam Booking – ITIL® 4 Foundation | |||
Awarded by 'Axelos'
Awarded by 'Axelos'
Awarded by 'Axelos'
Awarded by 'Axelos'
Awarded by 'Axelos'
ACCREDITED BY CPD & iAP
Sidney Parry
Great course! I learned a lot in preparation to take a test to get certified. I feel confident in studying for my future certifications now.
Reggie Smith
This course helped me learn the key terms of ITIL Practices. As a newbie in the IT service management industry, I think it has really helped me.
Logan Doyle
It was really valuable for me because I learned all about the key concepts of service management.
Jess Black
While I have already implemented some of the techniques, I’ve certainly learned some new ones that will be incredibly useful for my job role