ITIL® 4 Foundation**

Access Duration - 365 Days
Awarded By  Awarded By "AXELOS"
Guided Learning Hour 07 Guided Learning Hours (07)
Course Material Course Materialr Course Material
Number of Modules  08 Number of Modules 08
Assessment Included Mock Exam Included
Assessment Included Official Exam Included
Assessment Included Extra 20+ CPD Hours
Tutor Support ATO Number - 3391
OTM PeopleCert Official Training Material
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Individuals who wish to enhance their understanding in the management of IT-enabled services can get certified in ITIL®4 Foundation. It is considered to be the world’s most popular and latest service management framework. The ITIL® 4 Foundation might just be the one you need to learn about the best practices and concepts of ITIL. This foundation course will enable learners to view service management as a tool that supports organisations in transformations and agility. The course will manifest your knowledge and skills in ITIL® 4 and, thus, open the door to exciting employment and progression opportunities within the IT industry.

This Foundation Certificate in your resume will successfully demonstrate your knowledge and skills in ITIL® 4 service management to leading IT enterprises and organisations. The official exam will test your knowledge on key theories, elements and terminology in ITIL and on emerging practices such as Lean, Agile and DevOps. It will also further evaluate if you are competent and can effectively apply service management to improve tech-enabled services and products.

ITIL ensures companies implement IT service management to focus on the small and large details to allow businesses to operate and generate revenue. There are 5 practise phases in the ITIL lifecycle.

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continuous Service Improvement

The ITIL framework provides structure to companies that want to manage services on time and within budget. Most often, IT projects are subjected to mismanagement of time and budget overruns. ITIL aims to effectively solve this problem. It is the pre-eminent standard in the IT service industry.

The ITIL® 4 Foundation official exam is suitable for learners who wish to have a career in the IT service management industry. Once qualified, you can pursue multiple job roles that offer lucrative salaries, attractive benefits and a wide array of opportunities such as IT Manager, Project Manager, Business Manager or IT Director.

ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Please Note:

  • The learner will receive the Exam Voucher and Digital Manual once the Exam Booking is Requested.
  • Learners on an instalment plan will receive the Exam Vouchers and Digital Manual upon paying the total amount.

Why Choose Global Edulink?

Global Edulink offers learners the ITIL®4 Foundation Certification awarded by AXELOS, with its newly developed course contents to meet the relevant industry standards. Global Edulink ensures learners receive comprehensive video training by an experienced ITIL Instructor, exceptional materials, and a plethora of resources. We give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.

Learners who register will be given excellent learning support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

Course Benefits

  • Instructor Led Live Online Sessions on Knowledge Enhancing & Exam Preparation
  • Official Training Material by PeopleCert
  • Live Simulated Mock Exams

The ITIL® 4 Foundation learners will have

  • A firm understanding of the ITIL® 4 framework
  • Guiding principles of ITIL®4
  • Four dimensions of Service Management
  • Holistic approach to creating value for customers and stakeholders in the products and service
  • ITIL® service lifecycle core concepts and terminologies
  • How ITIL® 4 evolved to adopt modern technologies
  • Bonus CPD course access with 20+ CPD hours

Who is this qualification for?

It is suitable for individuals at various stages of their career, from entry-level professionals to experienced IT practitioners.

  • IT professionals 
  • IT Service Management Practitioners 
  • IT managers and team leaders 
  • Project managers 
  • Business professionals 
  • IT consultants 
  • Anyone interested in IT service management
  • About the Tutor
  • Awarding Body
  • Course Description
  • Method of Assessment
  • Certification
  • Prospective Careers
  • What’s Next for You?
  • Building on Your ITIL Foundation

Bob Denham is an AXELOS certified instructor with extensive experience in the IT industry. He specialises in the ITIL 4 Foundation framework and is a dedicated IT Consultant with a proven track record in multiple fields including Networking, Management, Security, and Communications. Bob Denham possesses exceptional communicative and interpersonal skills that build, develop and maintain effective partnerships. He is a motivational manager and inspirational speaker who assists successful and productive teams to flourish in challenging working environments.

AXELOS is a leading awarding body in the United Kingdom that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high quality support services for learning, employment and acquiring skills for life. A qualification from this awarding body will demonstrate a high level of expertise and is a guaranteed way to be a stand out candidate in the industry.


AXELOS is a highly sought-after qualification that will improve your skills and capabilities across key business disciplines enabling you to drive a strong business performance. AXELOS is committed to creating professionals in IT service management and is one of the most respected providers in the world of global best practices.

The ITIL®4 Foundation syllabus will assess whether learners can demonstrate an understanding of ITIL®4 service management framework. Learners will also prepare for the following exam modules:

  • Introduction to ITIL®4
  • IT Service Management
  • ITIL® Guiding Principles
  • The Four Dimensions of Service Management
  • ITIL® Service Value System
  • ITIL® Service Value Chain
  • ITIL® Practices
  • Key ITIL® Practices in detail

The ITIL® Foundation examination will assess the candidate’s understanding of the ITIL® service management framework. The ITIL®4 Foundation is a prerequisite for higher-level ITIL® qualifications and the exam aims to demonstrate the candidate’s knowledge of the framework in context.

Exam Details:
  • Online-proctored Official Exam by Axelos
  • Duration: 60 Minutes
  • Type of Exam: Multiple-Choice
  • No. of Questions: 40 questions
  • Materials Allowed: (None) Closed book
  • Pass Mark: 65% (26 marks required to pass out of 40)

Upon the successful completion of the exam, learners will be awarded the ITIL® 4 Foundation Certification issued by AXELOS.

This PeopleCert and AXELOS accredited Training is provided by Imperial Learning (ATO 3391).

This ITIL® 4 Foundation Certificate will enhance your qualifications for a number of jobs in the IT industry. You can also take this Foundation Certificate as an opportunity to win various job incentives put forth by your employer or to study further in this field. Given below are few of the jobs you can compete for with this certificate. As an IT Manager, you have the opportunity to earn up to £90,000, per annum, and with experience you will see an increase in your earning potential according to the UK salary on

  • Project Manager, IT – £78,000 per annum
  • IT Director – £150,000 per annum

Once you achieve the ITIL® Foundation Certification, you will want to know what you can do next. You have the opportunity to apply your practical and theoretical knowledge in an IT enterprise. IT enterprises are constantly evolving and they need to ensure speed, adaptability and efficiency in their business operations. As a qualified IT Practitioner, you can demonstrate your understanding of IT processes and implement it in real-world situations. It will enable you to become an IT Expert.

The practical and logical step is to build on your ITIL® Foundation by taking the ITIL® Practitioner. The decision on how to build on your Foundation knowledge lies on certain factors. Do you wish to acquire managerial knowledge and become familiar with the technical strategy? Lifecycle is an excellent path to follow if you want to combine management and strategy as the desired career goal. The ITIL® Practitioner will immensely benefit aspiring managers and leaders.

Sneak Peek

Course Curriculum Download Brochure

Getting Started
Course Introduction 00:04:00
ITIL® 4 Foundation Course Syllabus
Process Guidance Document for PeopleCert Learner
Module 1 - Introduction to ITIL® 4
Unit 1.1 – Introduction to ITIL® 4 00:16:00
Unit 1.1 – Introduction to ITIL® 4 Lecture Notes
Unit 1.2 – Understanding Value, Providers and Consumers 00:05:00
Unit 1.2 – Understanding Value, Providers and Consumers Lecture Notes
Unit 1.3 – Service Relationships 00:05:00
Unit 1.3 – Service Relationships Lecture Notes
Module 2 - IT Service Management
Unit 2.1 – IT Service Management 00:58:00
Unit 2.2 – IT Service Management Lecture Notes
Module 3 - ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles 00:45:00
Unit 3.2 – ITIL® Guiding Principles Lecture Notes
Module 4 - The Four Dimensions of Service management
Unit 4.1 – The Four Dimensions of Service Management 00:16:00
Unit 4.2 – The Four Dimensions of Service Management Lecture Notes
Module 5 - ITIL® Service Value System
Unit 5.1 – ITIL® Service Value System 00:09:00
Unit 5.1 – ITIL® Service Value System Lecture Notes
Unit 5.2 – The Service Value Chain 00:05:00
Unit 5.2 – The Service Value Chain Lecture Notes
Module 6 - ITIL® Service Value Chain
Unit 6.1 – ITIL® Service Value Chain 00:41:00
Unit 6.2 – ITIL® Service Value Chain Lecture Notes
Module 7 - ITIL® Practices
Unit 7.1 – ITIL® Practices 01:20:00
Unit 7.2 – ITIL® Practices Lecture Notes
Module 8 - Key ITIL® Practices in Detail
Unit 8.1 – Key ITIL® Practices in Detail 01:30:00
Unit 8.2 – Key ITIL® Practices in Detail (Sample Questions) 00:23:00
Unit 8.2 – Key ITIL® Practices in Detail Lecture Notes
Mock Exam
Mock Exam 02: ITIL® 4 Foundation Examination 01:00:00
ITIL® 4 Foundation – Sample Paper 2 Answer Rationale Video 00:39:00
ITIL® 4 Foundation – Sample Paper 2 Answer Rationale
Examination Guidelines
ITIL® 4 Foundation – Examination Guidelines 00:05:00
ITIL® 4 Foundation – Examination Guideline Notes
Additional Materials
Additional Materials
Official Exam Booking
PeopleCert – Official Exam Booking

Students feedback


Average rating (6)
5 Star
4 Star
3 Star
2 Star
1 Star
    K O

    Kemi Oyemade

    September 22, 2022

    good instructor and like the quizes at the end of each module

    L L

    Lee Leonard

    April 01, 2022
    Brilliant Course

    Loved the course and the price. It provided enough of a foundation to pass the course easily.

    S M

    Sara Morris

    April 14, 2021

    very helpful for the exam

    M B

    Mariam Booth

    March 25, 2021
    Excellent for my career goals

    I was encouraged by my employer to take this course as a stepping stone to being professionally qualified in ITSM, which is the field I aspire to gain employment.

    R H

    Rose Howard

    February 16, 2021
    Great course

    I recommend this ITIL4 Foundation course to anyone who is interested in achieving a highly-recognised IT qualification and want to advance to the next level.

    N H

    Nova Hunt

    January 21, 2021
    Well-structured material

    The course material was well-structured and delivered by an expert instructor.

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