ITIL® 4 Specialist: Create, Deliver and Support (CDS)
Access Duration - 365 Days
Awarded By "AXELOS"
Guided Learning Hours (16)
Course Material
Number of Modules 04
Mock Exam Included
Official Exam Included
ATO Number - 3391
Course Manual Included
4.7( 3 REVIEWS )
1342 STUDENTS
Awarded by
What Will I Learn?
Gain proficiency in creating, delivering, and supporting IT services in alignment with organisational objectives.
Understand the key concepts and principles of ITIL® 4 framework and its application in service management.
Acquire knowledge of the Service Value System (SVS) and its components.
Learn how to manage the transition of new or changed services into production through change management.
Lead the Way in IT Service Delivery
The ITIL® 4 Specialist: Create, Deliver and Support Certification is designed for ITSM practitioners who manage the operations of IT-enabled products and services. Individuals need to complete accredited training for the ITIL® Managing Professional modules to obtain a complete understanding of the core materials. The ITIL® 4 Specialist: CDS guides on end-to-end delivery, increasing efficiency, improving established processes, utilising new technologies, creating an efficient flow of work, and delivering a culture that embraces success. With technology making great strides, organisations are seeking individuals qualified to apply supporting practices, tools, and methods. ITIL® specialists play a significant role in IT services to create, deliver, and support enhanced customer satisfaction. ITIL® 4 is the gold standard in IT service management worldwide. This comprehensive course explores the principles of designing, implementing, and continually improving IT services within organisations.
Transform IT Service Management
The CDS course curriculum is extensive and offers learners a comprehensive knowledge of the IT service lifecycle. Learners will acquire valuable expertise and insights on how to improve the quality and efficiency of service delivery in organisations, ensuring IT services reflect business goals. The Specialist CDS certification is a key tool for ITSM professionals to excel in the industry. This is the next logical step after the ITIL® Foundation, designed for individuals working within digital teams. ITSM professionals do not just manage IT services. Therefore, the ITIL® 4 Specialist: Create, Deliver and Support Certification will assist you in your journey of getting one step closer to becoming an ITIL expert.
Key Features of ITIL® 4 Specialist
The ITIL® 4 Specialist: Create, Deliver and Support Certification is one of the four modules in the ITIL® 4 Managing Professional scheme. Some key features are outlines below;
- Drive organisational success by delivering reliable IT solutions to customers.
- Become an expert in managing IT-enabled services and make impactful contributions to accentuate your credibility in this field.
- Gain a distinct advantage by positioning yourself as a qualified ITIL professional.
The certification exam covers three objectives;
- Planning and building service value streams.
- Managing suppliers and work activities.
- Utilising ITIL practices to create, deliver, and support.
Empower Your Career with Global Edulink
Global Edulink offers high-quality ITIL® 4 certifications through informative and engaging training. We stand out from other online platforms, delivering comprehensive materials and video tutorials developed by an expert ITIL instructor. Our in-depth curriculum meets industry standards and prepares individuals for successful employment in IT service management.
Please Note:
- Learners will receive the exam voucher and digital manual once the exam booking is requested.
- Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.
ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why Global Edulink?
Invest in Your Future with Global Edulink
Global Edulink is a leading and well-established online education provider in the e-learning industry in the UK. Our primary objective is to provide complete access to education for learners worldwide. With a commitment to innovation, we continuously strive to keep our courses and resources cutting-edge and up-to-date. At Global Edulink, we believe education has the power to break down barriers and change lives. We are dedicated to creating a world-class educational environment that promotes equality, prosperity, and opportunities for all. Recognised by highly respected accrediting organisations, our mission is to empower learners globally and help them achieve their full potential. The ITIL® 4 Specialist: Create, Deliver and Support (CDS) Certification offers a practical and comprehensive approach to IT service management in the digital age.
Global Edulink offers learners the flexibility to learn at their own pace. Our platform provides the necessary materials, tutorials, mock exams, practice exams, and expert instructors to support your learning journey. Additionally, we provide a wealth of resources including FREE exam preparation webinars and career coaching sessions to enrich and enhance your learning experience, making it more rewarding and fulfilling.
The ITIL® 4 Specialist: CDS Certification benefits are outlined below.
- 14 days Free Trial Access to our Online Courses
- Instructor Led Live Online Sessions
- Comprehensive Video Training
- FREE Exam Preparation Webinars
- Live Simulated Mock Exams
- Personalised Career Support and Coaching Sessions
- Special Discounts and Benefits on Future Purchases
- Affordable Payment Plans
- Meet your Tutor
- Awarded by
- Who is the Certification for?
- Learning Outcomes
- Entry Requirements
- Certification
- How will I be Assessed?
- Career Path
Learn from an industry expert
Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum. As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.
AXELOS
Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®.
AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide.
With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification.
Source: AXELOS, 2023
The ITIL® 4 Specialist: Create, Deliver and Support certification is designed for professionals in various roles and levels in IT service management.
- IT Service Managers
- IT Service Desk Managers
- IT Operations Managers
- IT Professionals
- Service Delivery Managers
- IT Process Owners
- IT Consultants
- IT Infrastructure Managers
- System Administrators
- Database Administrators
- Quality Analysts
- Practitioners
- Gain proficiency in creating, delivering, and supporting IT services in alignment with organisational objectives.
- Understand the key concepts and principles of ITIL® 4 framework and its application in service management.
- Acquire knowledge of the Service Value System (SVS) and its components.
- Learn how to manage the transition of new or changed services into production through change management.
- Explore collaboration and integration practices with other teams and stakeholders to ensure seamless delivery and support of IT services.
- Develop the necessary skills to contribute strategic insights and guidance as an IT consultant.
- Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.
Upon the successful completion of the four official exam modules, learners will be awarded the ITIL® 4 Managing Professional certification by AXELOS.
Exam format:
- Multiple-choice Questions
- 90 minutes
- 40 questions
- 28 out of 40 marks required
- Pass mark 70%
- Closed book (no materials allowed)
Become an ITIL® 4 Specialist
Obtaining an ITIL® 4 Managing Professional Certification represents more than just earning a credential; it highlights your journey towards becoming an expert capable of delivering outstanding IT solutions. The ITIL® 4 Specialist: Create, Deliver, and Support certification opens doors to rewarding career opportunities in IT service management, positioning you as a highly valued asset in any organisation. This certification not only enhances your marketability but also provides you with a competitive edge in the industry. Equipped with comprehensive knowledge of ITIL® 4, individuals can take their careers to new heights, including roles as IT Consultants.
Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.
- IT Manager- £85,000
- IT Consultant - £81,000
- IT Service Manager - £79,000
- IT Service Desk Manager - £77,000
- Database Administrator - £71,000
- Quality Analyst - £60,000
- System Administrator - £57,000
Course Curriculum
| Introduction | |||
| Introduction | 00:02:00 | ||
| Qualification Specification | |||
| Tutor Introduction | 00:01:00 | ||
| Course Agenda and Course Outcome | 00:05:00 | ||
| Module 1 – Foundation Concepts | |||
| Unit 1.1 – Service Relationships | 00:13:00 | ||
| Lecture Notes – Service Relationships | |||
| Unit 1.2 – Guiding Principles | 00:18:00 | ||
| Lecture Notes – Guiding Principles | |||
| Unit 1.3 – Four Dimensions of Service Management | 00:18:00 | ||
| Lecture Notes – Four Dimensions of Service Management | |||
| Unit 1.4 – ITIL® Service Value System | 00:07:00 | ||
| Lecture Notes – ITIL® Service Value System | |||
| Unit 1.5 – Service Value Chain | 00:02:00 | ||
| Lecture Notes – Service Value Chain | |||
| Unit 1.6 – Value Chain Activity | 00:07:00 | ||
| Lecture Notes – Value Chain Activity | |||
| Unit 1.7 – ITIL® 4 Practices | 00:01:00 | ||
| Lecture Notes – ITIL® 4 Practices | |||
| Unit 1.8 – Unit Summary | 00:08:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 2 – Plan and Build a Service Value Stream | |||
| Unit 2.1 – ITIL® 4 CDS and the Value Chain – part 1 | 00:21:00 | ||
| Unit 2.2 – ITIL® 4 CDS and the Value Chain – Part 2 | 00:29:00 | ||
| Lecture Notes – ITIL® 4 CDS and the Value Chain | |||
| Unit 2.3 – Shift-Left Approach | 00:14:00 | ||
| Lecture Notes – Shift-Left Approach | |||
| Unit 2.4 – Manage Resources in the Service Value System | 00:36:00 | ||
| Lecture Notes – Manage Resources in the Service Value System | |||
| Unit 2.5 – Value of Information and Technology across the Service Value System | 00:38:00 | ||
| Lecture Notes – Value of Information and Technology across the Service Value System | |||
| Unit 2.6 – Unit Summary | 00:09:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 3 – ITIL® Practices and their Contribution to CDS Across the Value Stream and SVS | |||
| Unit 3.1 – Value Streams & Practices | 00:28:00 | ||
| Unit 3.2 – Value Streams & Practices Continued | 00:26:00 | ||
| Unit 3.3 – Design, Development & Management Practice | 00:40:00 | ||
| Unit 3.4 – Change Enablement Practice | 00:29:00 | ||
| Lecture Notes – Value Stream to Design, Develop and Transition New Services | |||
| Unit 3.5 – Value Stream for Restoration of a Live Service | 00:27:00 | ||
| Lecture Notes – Value Stream for Restoration of a Live Service | |||
| Unit 3.6 – Service Desk practice | 00:11:00 | ||
| Lecture Notes – Service Desk practice | |||
| Unit 3.7 – Incident Management Practice | 00:27:00 | ||
| Lecture Notes – Incident Management Practice | |||
| Unit 3.8 – Problem Management Practice | 00:24:00 | ||
| Lecture Notes – Problem Management Practice | |||
| Unit 3.9 – Knowledge Management Practice | 00:11:00 | ||
| Lecture Notes – Knowledge Management Practice | |||
| Unit 3.10 – Service Level Management Practice | 00:28:00 | ||
| Lecture Notes – Service Level Management Practice | |||
| Unit 3.11 – Monitoring & Event Management Practice | 00:23:00 | ||
| Lecture Notes – Monitoring & Event Management Practice | |||
| Unit 3.12 – Unit Summary | 00:08:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 4 – How to Create, Deliver and Support Services | |||
| Unit 4.1 – Managing Work as Tickets | 00:35:00 | ||
| Lecture Notes – Managing Work as Tickets | |||
| Unit 4.2 – Buy vs Build Considerations | 00:19:00 | ||
| Lecture Notes – Buy vs Build Considerations | |||
| Unit 4.3 – Sourcing Models and Options | 00:05:00 | ||
| Lecture Notes – Sourcing Models and Options | |||
| Unit 4.4 – Service Integration and Management (SIAM) | 00:20:00 | ||
| Lecture Notes – Service Integration and Management (SIAM) | |||
| Unit 4.5 – Unit Summary | 00:03:00 | ||
| Lecture Notes – Unit Summary | |||
| Course Summary | |||
| Course Summary | 00:01:00 | ||
| Practice Exam and Discussion | |||
| ITIL® 4 Create, Deliver and Support Sample Paper 2 | 01:14:00 | ||
| Mock Exam | |||
| Mock Exam : ITIL® 4 Create, Deliver and Support | 01:30:00 | ||
| Official Exam Booking | |||
| Official Exam Booking – PeopleCert | |||
FAQ's
This certification is part of the ITIL® 4 certification scheme and focuses on the practices and principles for creating, delivering, and supporting IT services in organisations.
This certification is designed for IT professionals involved in service management, including service managers, service designers, service transition managers, IT support professionals, and consultants.
The course covers topics such as the service value system, service value chain, service design, service transition, service operation, continual improvement, collaboration, and integration.
You can prepare for the exam by attending a training course provided by Global Edulink, study the official materials, and practice with sample exam questions.
The duration of the course depends on each learner. However, Global Edulink offers 365 days access to their learning portal.
The difficulty of the exam depends on how well the learner has prepared for it. Our expert ITIL instructor will guide individuals along with providing a wealth of materials and resources.
After obtaining this certification, individuals can pursue various roles in IT service management, and take their career to the next level.
AXELOS certifications must be renewed once in three years.
Yes, Global Edulink offers this course online to ensure learners can pursue their academic goals while enjoying convenience and pace of study.
Organisations can benefit from improved IT service management practices, increased efficiency and effectiveness in delivering IT services, better alignment with business objectives, and enhanced customer satisfaction.
Yes, the training includes real-world case studies and examples to illustrate how ITIL® 4 practices and principles are applied in different organisations and scenarios.
Yes, the ITIL® 4 Specialist: Create, Deliver, and Support Certification can be combined with the ITIL® 4 Foundation, to achieve higher-level certifications like the ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader.
Mason Francis
A must-have for anyone working in IT service management.
Gabby Allen
I can confidently say that this course provides excellent preparation for the official exam.
Leslie Berry
The content was well-structured, and the instructor was very knowledgeable.