ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
Access Duration - 365 Days
Awarded By "AXELOS"
Guided Learning Hours (20)
Course Material
Number of Modules 08
Mock Exam Included
Official Exam Included
ATO Number 3391
Course Manual Included
4.5( 4 REVIEWS )
1458 STUDENTS
Awarded by
What Will I Learn?
Enhance decision-making skills and leadership abilities to guide IT teams and stakeholders in aligning strategies with business needs.
Gain insights into implementing effective governance structures for IT services, ensuring compliance.
Understand the principles and best practices of change management within IT services.
Foster a culture of innovation within the ITSM environment.
Leading IT Initiatives to Success
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification is one of the modules in the ITIL certification path and common to both ITIL Strategic Leader and ITIL Managing Professional. This is a highly sought-after credential designed for IT managers, IT service managers, consultants, and IT professionals. The DPI certificate helps develop the ability to strategically plan and meet business objectives. The official exam will assess the individual’s skills and knowledge of core topics. ITIL was first introduced in the 1980s and re-released in 2019. The complete set of 4 modules was published in 2020 demonstrating the progression of ITIL principles. Learn to create an improved IT organisation with effective and reliable strategic direction. Additionally, the training will give individuals a complete understanding of the impact of Agile and Lean and how they can be applied to benefit the organisation.
Obtaining this qualification will equip individuals with the tools and practices to take action and make informed decisions within IT organisations. Individuals will learn to utilise key principles in real-world environments to ensure the effective implementation of strategic changes. Individuals can pursue the ITIL DPI module either separately or compiled with other sets. Certified learners will achieve the ITIL Managing Professional or ITIL Strategic Leader.
Take Charge of Your IT Career
This certification teaches individuals how to align IT services with the organisation’s business strategy, ensuring IT initiatives contribute successfully to organisational goals. The course provides tools and techniques to improve service quality and efficiency, relevant across diverse sectors. DPI-certified individuals are eligible for leadership roles and can influence ITSM initiatives. The ITIL® 4 Strategist: Direct, Plan, and Improve Certification validates expertise and enables individuals to land higher-paying IT positions, offering exciting and fulfilling career paths. Emphasising key ITIL concepts empowers individuals to drive organisational change.
Achieve Excellence with Global Edulink
Global Edulink offers high-quality ITIL® 4 certifications. Our ITIL-certified expert tutor has developed a comprehensive curriculum that meets industry standards and prepares learners for successful careers in IT service management. Global Edulink is committed to delivering ITIL® 4 Strategist DPI certification, through interactive, informative, and enjoyable training that stands out from other online platforms.
Please Note:
- Learners will receive the exam voucher and digital manual once the exam booking is requested.
- Learners on an instalment plan will receive the exam vouchers and digital manual upon paying the total amount.
ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why Global Edulink?
Invest in Your Future with Global Edulink
Global Edulink is a leading and well-established online education provider in the thriving e-learning industry in the UK. Our primary objective is to provide complete access to education for learners worldwide. With a commitment to innovation, we continuously strive to keep our courses and resources cutting-edge and up-to-date. At Global Edulink, we believe education has the power to break down barriers and change lives. We are dedicated to creating a world-class educational environment that promotes equality, prosperity, and opportunities for all. Recognised by highly respected accrediting organisations, our mission is to empower learners globally and help them achieve their full potential. Obtain this ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification and lead organisational change initiatives successfully.
Global Edulink offers learners the flexibility to learn at their own pace. Our platform provides the necessary materials, tutorials, mock exams, practice exams, and expert instructors to support your learning journey. Additionally, we provide a wealth of free resources including FREE exam preparation webinars and career coaching and guidance to enrich and enhance your learning experience, making it more rewarding and fulfilling.
The ITIL® 4 Strategist Certification Features the Following Benefits:
- 14 days Free Trial Access to our Online Courses
- Instructor Led Live Online Sessions
- FREE Exam Preparation Webinars
- Live Simulated Mock Exams
- Comprehensive Video Training
- Personalised Career Support and Coaching Sessions
- Special Discounts and Benefits on Future Purchases
- Affordable Payment Plans
- Meet your Tutor
- Awarded by
- Who is the Certification for?
- Learning Outcomes
- Entry Requirements
- Certification
- How will I be Assessed?
- Career Path
Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum. As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.
AXELOS
Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification.
Source: AXELOS, 2023
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification is designed for aspiring IT professionals.
- IT Managers
- IT Project Managers
- IT Service Managers
- IT Service Desk Managers
- IT Process Owners
- IT Professionals
- IT Consultants
- Develop the ability to strategically plan IT initiatives aligned with organisational objectives.
- Acquire skills to optimise service delivery processes, ensuring efficiency, effectiveness, and continual improvement.
- Understand the principles and best practices of change management within IT services.
- Gain insights into implementing effective governance structures for IT services, ensuring compliance.
- Enhance decision-making skills and leadership abilities to guide IT teams and stakeholders in aligning strategies with business needs.
- Foster a culture of innovation within the ITSM environment.
- Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.
Upon the successful completion of the four official exam modules, learners will be awarded the ITIL® 4 Managing Professional certification by AXELOS.
Exam format:
- Multiple-choice Questions
- 90 minutes
- 40 questions
- 28 out of 40 marks required
- Pass mark 70%
- Closed book (no materials allowed)
Empower Your IT Leadership
By acquiring the ITIL® 4 Managing Professional certification, individuals have the opportunity to demonstrate their skills and expertise in strategic planning, organisational change, and service improvement. This qualification will accentuate learners’ knowledge to align the organisation’s goals with its strategy. Complete all four modules and be equipped with the practical and technical proficiency to seamlessly handle IT-designed products and services. Moreover, gain the relevant knowledge to effectively manage your team and streamline workflow across multiple settings. Not only will you impress potential employers, but you will also have the opportunity to advance your career within your present organisation. By completing the ITIL® Strategic Leader, qualified management professionals can unlock the prestigious ITIL® Master status. This qualification stands as the highest level of achievement within the ITIL® framework.
Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.
- IT Process Owner - £88,000
- IT Manager - £85,000
- IT Project Manager - £83,000
- IT Consultant - £81,000
- IT Service Manager - £79,000
- IT Service Desk Manager - £77,000
Course Curriculum
| Introduction | |||
| Introduction | 00:01:00 | ||
| Qualification Specification | |||
| Tutor Introduction | 00:01:00 | ||
| Course Agenda and Course Outcome | 00:09:00 | ||
| Process Guidance Document for PeopleCert Learners | |||
| Module 1 – Foundation Concepts | |||
| Unit 1.1 – Service Relationships | 00:13:00 | ||
| Lecture Notes – Service Relationships | |||
| Unit 1.2 – Guiding Principles | 00:18:00 | ||
| Lecture Notes – Guiding Principles | |||
| Unit 1.3 – Four Dimensions of Service Management | 00:18:00 | ||
| Lecture Notes – Four Dimensions of Service Management | |||
| Unit 1.4 – ITIL® Service Value System | 00:07:00 | ||
| Lecture Notes – ITIL® Service Value System | |||
| Unit 1.5 – Service Value Chain | 00:02:00 | ||
| Lecture Notes – Service Value Chain | |||
| Unit 1.6 – ITIL® 4 Practices | 00:01:00 | ||
| Lecture Notes – ITIL® 4 Practices | |||
| Unit 1.7 – Unit Summary | 00:08:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 2 - Understand the Key Concepts of Direct, Plan & Improve | |||
| Unit 2.1 – Key Terms | 00:20:00 | ||
| Lecture Notes – Key Terms | |||
| Unit 2.2 – Some Key Concepts and Their Differences | 00:19:00 | ||
| Lecture Notes – Some Key Concepts and Their Differences | |||
| Unit 2.3 – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement | 00:15:00 | ||
| Lecture Notes – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement | |||
| Unit 2.4 – Unit Summary | 00:01:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 2 – Sample Questions | 00:15:00 | ||
| Module 3 - Scope of What Is To Be Directed and/or Planned | |||
| Unit 3.1 – Strategy, Scope of Control and Cascading Goals | 00:32:00 | ||
| Lecture Notes – Strategy, Scope of Control and Cascading Goals | |||
| Unit 3.2 – Unit Summary | 00:01:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 3 – Sample Questions | 00:20:00 | ||
| Module 4 - The Role of GRC (Governance, Risk and Compliance) | |||
| Unit 4.1 – Role of Risk and Risk Management in DPI | 00:14:00 | ||
| Lecture Notes – Role of Risk and Risk Management in DPI | |||
| Unit 4.2 – Impact of Governance in DPI | 00:22:00 | ||
| Lecture Notes – Impact of Governance in DPI | |||
| Unit 4.3 – Unit Summary | 00:01:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 4 – Sample Questions | 00:08:00 | ||
| Module 5 - How to Use the Key Principles and Methods of Continual Improvement | |||
| Unit 5.1 – How to Use the ITIL Continual Improvement Model to Improve the SVS | 00:41:00 | ||
| Lecture Notes – How to Use the ITIL Continual Improvement Model to Improve the SVS | |||
| Unit 5.2 – How to Identify Assessment Objectives, Outputs, Requirements and Criteria | 00:22:00 | ||
| Lecture Notes – How to Identify Assessment Objectives, Outputs, Requirements and Criteria | |||
| Unit 5.3 – How to Select an Appropriate Assessment Method for A Particular Situation | 00:52:00 | ||
| Lecture Notes – How to Select an Appropriate Assessment Method for a Particular Situation | |||
| Unit 5.4 – How to Define and Prioritise Desired Outcomes of an Improvement | 00:05:00 | ||
| Lecture Notes – How to Define and Prioritise Desired Outcomes of an Improvement | |||
| Unit 5.5 – How to Build, Justify and Advocate for A Business Case | 00:11:00 | ||
| Lecture Notes – How to Build, Justify and Advocate for A Business Case | |||
| Unit 5.6 – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned | 00:09:00 | ||
| Lecture Notes – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned | |||
| Unit 5.7 – How to Embed Continual Improvement At All Levels Of the SVS | 00:08:00 | ||
| Lecture Notes – How to Embed Continual Improvement At All Levels Of the SVS | |||
| Unit 5.8 – Unit Summary | 00:01:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 5 – Sample Questions | 00:25:00 | ||
| Module 6 - Key Principles and Methods of Communication and Organisational Change Management for DPI | |||
| Unit 6.1 – Organisational Change Management | 00:42:00 | ||
| Lecture Notes – Organisational Change Management | |||
| Unit 6.2 – Communication | 00:37:00 | ||
| Lecture Notes – Communication | |||
| Unit 6.3 – Establish Effective Interfaces across the Value Chain | 00:03:00 | ||
| Lecture Notes – Establish Effective Interfaces across the Value Chain | |||
| Unit 6.4 – Unit Summary | 00:01:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 6 – Sample Questions | 00:19:00 | ||
| Module 7 - The Key Principles and Methods of Measurement and Reporting In DPI | |||
| Unit 7.1 – Define Indicators and Metrics | 00:41:00 | ||
| Lecture Notes – Define Indicators and Metrics | |||
| Unit 7.2 – Unit Summary | 00:01:00 | ||
| Lecture Notes – Unit Summary | |||
| Module 7 – Sample Questions | 00:09:00 | ||
| Module 8 - How to DPI Value Streams and Practices | |||
| Unit 8.1 – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices | 00:44:00 | ||
| Lecture Notes – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices | |||
| Unit 8.2 – Differences Between Value Streams and Practices | 00:27:00 | ||
| Lecture Notes – Differences Between Value Streams and Practices | |||
| Module 8 – Sample Questions | 00:21:00 | ||
| Course Summary | |||
| Course Summary | 00:02:00 | ||
| DPI Examination Design | |||
| DPI Examination Design | |||
| Mock Exams | |||
| ITIL® 4 Direct, Plan and Improve Sample Paper 2 | 00:00:00 | ||
| Mock Exam: ITIL® 4 Direct, Plan and Improve | 01:30:00 | ||
| Official Exam Booking | |||
| Official Exam Booking – PeopleCert | |||
FAQ's
A.The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) exam assesses your understanding of the DPI module within the ITIL® 4 framework.
A.It is important for IT professionals as it provides a complete understanding of ITIL® principles, enabling them to enhance service delivery and align IT services with business goals.
A.The ITIL® Managing Professional stream comprises 1 strategist module and specialist modules including; ITIL 4® Specialist – Create, Deliver and Support, ITIL 4® Specialist – Drive Stakeholder Value, ITIL 4® Specialist – High Velocity IT, and ITIL 4® Strategist – Direct, Plan and Improve.
A.TITIL® 4 Foundation is a globally-recognised certification, from which thousands of professionals worldwide have benefited. Being certified can help you win roles or promotions, giving you the edge over non-certified candidates. Professionals who obtain the necessary practical skills and experience while earning their ITIL® 4 certificates are in the best position to enhance their career prospects.
A.To prepare for the exam, you can enrol in an accredited training course offered by Global Edulink. In addition, learners must study the materials, do mock exams, and request guidance from experienced instructors.
A.No, the ITIL® 4 Strategist: DPI exam is a closed-book format and learners are not allowed to refer to any study materials during the assessment.
A.Yes, the ITIL® 4 MP Certification is globally recognised and widely accepted by organisations across multiple industries.
A.If you fail the ITIL® 4 Strategist: DPI exam, you can retake it by registering for a re-sit exam. However, additional fees may apply.
A.Achieving a successful outcome can enhance your career prospects, improve job opportunities, and provide you with a valuable credential recognised within the IT industry.
A.The ITIL® 4 Foundation certification provides a broad understanding of IT service management principles, while the ITIL® 4 DPI certification will focus specifically on strategic planning, service improvement, and organisational change management. The DPI certification builds upon the foundational knowledge.
Yes, ITIL® 4 Strategist: DPI Certification provides a flexible framework that can be adapted to various industry sectors and organisational contexts to meet the specific needs, goals, and constraints of their organisation.
ITIL® 4 Strategist: DPI Certification encourages professionals to explore the integration of ITIL® practices with complementary frameworks and methodologies such as Agile, DevOps, Lean, and COBIT.
Leigh Reid
The instructor was knowledgeable and engaging.
Jess Atkinson
I feel much more confident in my ability to lead IT initiatives in my IT company.
Jaime Bradley
Global Edulink has been a reliable and helpful provider.
Gabe Harper
I highly recommend this course to anyone serious about advancing their IT management skills.