ITIL Foundation Certification Training

Access Duration - 365 Days
4.5( 2 REVIEWS )

What Will I Learn?

Learn to define the concepts of service
Understand the concept of service management as a practice
Learn the definition of IT service management
Learn how service brings value to customers
Learn about the different types of customers and service providers


The ITIL Foundation Certification Training is designed to provide learners an in-depth understanding of IT service management. If you aspire to have a career in the IT industry, this course is an excellent starting point for you. You will be introduced to key concepts, elements and terminology in ITIL. You will gain a wealth of information on how to look at IT service management through an operating model for creation, delivery and continuous improvement.

The ITIL Foundation Certification Training will provide an understanding of the holistic approach to facilitate value to customers and stakeholders through products and services. You will learn why it is important to deliver key concepts in order to produce business value.

The ITIL Foundation Certification Training will also focus on how expand to different areas of service management and move from demand to value. Qualifying in this course will set you in the right direction, giving you the opportunity to open the door to new and exciting job roles in IT.

Why You Should Consider Taking this Course at Global Edulink?

Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course.  Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

  • Access Duration
  • Who is this Course for?
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Awarding Body
  • Career Path & Progression
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.
This course is recommended for individuals who want to enhance the quality of IT service management,
  • ITIL Certified Professionals
  • Systems Administrators
  • Database Administrators
  • IT Managers
  • Service Delivery Managers
  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended

In order to qualify in the course ‘ITIL Foundation Certification Training’ successfully, learners will take an online test with each module being rounded off with multiple-choice questions. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Upon the successful completion of the course, you will be awarded the ITIL Foundation Certification Training by CPD.

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

The ITIL Foundation Certification Training will improve your candidature for a number of jobs in IT service management.  You can study further courses in the same field and enhance your academic expertise in providing quality service management, and add this as a valuable skillset on your resume. Your skills will be recognised by leading organisations that give you the opportunity to land a well-paying job in the IT industry. Given below are job titles you can compete for, along with the average UK salary per annum according to

  • Systems Administrator - £51,000 (Approximately)
  • IT Manager - £85,000 (Approximately)
  • Service Delivery Manager - £71,000 (Approximately)

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1. Service Management as Practice
Why ITILC337:C349® is the Best Practice
definition of IT Service Management
what is service and how it brings value to customers
different type of customers and service providers
different stakeholders
2. Service Strategy
 strategic Assets
Utility & Warranty
Characteristics of value
are some of the key concepts that is discussed apart from the purpose
 scope of the following processes viz
Service Portfolio Management; Financial Management; Business Relationship Management
3.Service Design
Four Ps of Service Design
Service Design Package
Five Aspects of Service Design are covered in this phase
Planning for Availability
managing suppliers and agreements
design to measure IT services are covered in the relevant processes
4. Service Transition
Different types of changes
CAB meetings
Remediation planning
Configuration Management System
DML will be covered through Change Management
Service Asset Configuration Management
Release & Deployment
Service Knowledge Management Processes
5. Service Operation
 Supplier management
monitoring & measuring operational activities
different types of Events and its meaning
meaning of Incidents
how are Problem different from Incidents
incident model
problem model
different types of Events and its meaning
Request Fulfilment model
different types of Service Desk
 roles of Technical & Application Management
6.Continual Service Improvement (CSI)
Vision to Measurement
Critical Success Factors
Key Performance Indicators
Deming’s Plan
Check & Act
CSI model & Seven Step Improvement Process

Students feedback


Average rating (2)
5 Star
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1 Star
    A T

    Alex Turner

    January 23, 2021
    Very focused

    This course was focused on providing a master class on the ITIL concepts, ideal for any individuals aspiring to work in the IT industry. The course helped me understand the concepts, best practices and processes applied in the ITIL lifecycle.

    A D

    Alexis Day

    November 06, 2020
    Enjoyable course

    It was an enjoyable training and I had a good experience learning it.

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