The ITIL Foundation Certification Training is designed to provide learners an in-depth understanding of IT service management. If you aspire to have a career in the IT industry, this course is an excellent starting point for you. You will be introduced to key concepts, elements and terminology in ITIL. You will gain a wealth of information on how to look at IT service management through an operating model for creation, delivery and continuous improvement.
The ITIL Foundation Certification Training will provide an understanding of the holistic approach to facilitate value to customers and stakeholders through products and services. You will learn why it is important to deliver key concepts in order to produce business value.
The ITIL Foundation Certification Training will also focus on how expand to different areas of service management and move from demand to value. Qualifying in this course will set you in the right direction, giving you the opportunity to open the door to new and exciting job roles in IT.
Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course. Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.
In order to qualify in the course ‘ITIL Foundation Certification Training’ successfully, learners will take an online test with each module being rounded off with multiple-choice questions. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.
CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.
The ITIL Foundation Certification Training will improve your candidature for a number of jobs in IT service management. You can study further courses in the same field and enhance your academic expertise in providing quality service management, and add this as a valuable skillset on your resume. Your skills will be recognised by leading organisations that give you the opportunity to land a well-paying job in the IT industry. Given below are job titles you can compete for, along with the average UK salary per annum according to https://www.glassdoor.com.
|1. Service Management as Practice|
|Why ITILC337:C349® is the Best Practice|
|definition of IT Service Management|
|what is service and how it brings value to customers|
|different type of customers and service providers|
|2. Service Strategy|
|Utility & Warranty|
|Characteristics of value|
|are some of the key concepts that is discussed apart from the purpose|
|scope of the following processes viz|
|Service Portfolio Management; Financial Management; Business Relationship Management|
|Four Ps of Service Design|
|Service Design Package|
|Five Aspects of Service Design are covered in this phase|
|Planning for Availability|
|managing suppliers and agreements|
|design to measure IT services are covered in the relevant processes|
|4. Service Transition|
|Different types of changes|
|Configuration Management System|
|DML will be covered through Change Management|
|Service Asset Configuration Management|
|Release & Deployment|
|Service Knowledge Management Processes|
|5. Service Operation|
|monitoring & measuring operational activities|
|different types of Events and its meaning|
|meaning of Incidents|
|how are Problem different from Incidents|
|different types of Events and its meaning|
|Request Fulfilment model|
|different types of Service Desk|
|roles of Technical & Application Management|
|6.Continual Service Improvement (CSI)|
|Vision to Measurement|
|Critical Success Factors|
|Key Performance Indicators|
|Check & Act|
|CSI model & Seven Step Improvement Process|