ITIL® Intermediate: Continual Service Improvement (CSI) Official Exam

Access Duration - 365 Days
Assessment Included Official Exam
4.5( 4 REVIEWS )

What Will I Learn?

Gain an understanding of continual service improvement.
Gain an understanding of continual service improvement.
Learn continual service improvement processes.
Understand how to organise for CSI.
Learn how to implement CSI.
Gain an understanding of the principles of continual service improvement.
Learn the CSI techniques and methods.


The ITIL Intermediate Continual Service Improvement Official Exam demonstrates learners’ knowledge of processes, policies and methods associated to the CSI phase.

The ITIL Intermediate Continual Service Improvement Official Exam will enable individuals to take the exam at a cost lower cost. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Continual Service Improvement lifecycle course.

The ITIL Intermediate Continual Service Improvement qualification is highly recommended for individuals who want to have a career as an IT Operations Manager, IT Security Manager, Release Manager, Service Portfolio Manager or IT Security Architect. The Exam Only package comes complete with vouchers for the ITIL Continual Service Improvement exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Continual Service Improvement certificate. Discounted prices available, limited offer! Hurry Today!

All ITIL v3 training and examinations will be discontinued by the end of 2021. You can read more here.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

  • Who is this Exam aimed at?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression and Career Path
  • The exam is aimed at IT Manager, IT Audit Manager, IT Security Architect
  • IT Finance Manager
  • Service Portfolio Manager
  • Availability Manager
  • Individuals seeking to complete the ITIL Expert certificate in IT Service Management

The exam requires that learners have an understanding of the ITIL® Foundation course and want to progress further in the ITIL scheme.

Learners are required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Those who successfully complete the exam will be awarded the certificate in ITIL® Intermediate: Continual Service Improvement.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Once you successfully complete ITIL® Intermediate: Continual Service Improvement Official Exam you will be qualified to work in the following positions. The ITIL® Intermediate: Continual Service Improvement qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

  • IT Operations Manager - (£46,171 - per annum)
  • IT Security Manager - (£46,171 - per annum)
  • Business Continuity Manager - (£44,563 per annum)
  • Release Manager  - (£39,983)   per annum
  • Service Portfolio Manager - (£54,527 per annum)
  • IT Security Architect - (£57,863 per annum)
Other jobs you can get
  • Availability Manager
  • Capacity Manager
  • Supplier Relationship Manager

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Recognition of Awarding Bodies

Course Curriculum

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Students feedback


Average rating (4)
5 Star
4 Star
3 Star
2 Star
1 Star
    R B

    Ralph Black

    September 11, 2019
    Valuable information

    I feel like I learned a lot of valuable information with an interesting overview, it has encouraged me to learn more.

    S H

    Seth Hayes

    August 26, 2019
    Very practical

    I learnt a lot from this course. It was very practical and relevant for me. I gained an understanding of the principles of continual service improvement.

    J L

    Jesse Lawrence

    July 15, 2019
    Gives good insight

    This course gives good insight about the knowledge and comprehension needed. The course is well presented and easy to learn.

    R M

    Rocco Mitchell

    June 07, 2019
    Great material

    The concepts and training material is planned very well and laid out in a structural manner. Excellent course for anyone who wants to understand the concepts of CSI.

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