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What Will I Learn?

Gain an understanding of continual service improvement.
Gain an understanding of continual service improvement.
Learn continual service improvement processes.
Understand how to organise for CSI.
Learn how to implement CSI.
Gain an understanding of the principles of continual service improvement.
Learn the CSI techniques and methods.


The ITIL Intermediate Continual Service Improvement will give learners an understanding of the processes, policies and methods related to the Continual Service Improvement phase. It will focus on the management and control of techniques and activities within the CSI phase.

The ITIL Intermediate Continual Service Improvement Official Exam will enable individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Continual Service Improvement lifecycle course.

The ITIL Intermediate Continual Service Improvement qualification is highly recommended for individuals who want to have a career as an IT Operations Manager, IT Security Manager, Release Manager, Service Portfolio Manager or IT Security Architect. The Exam Only package comes complete with vouchers for the ITIL Continual Service Improvement exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Continual Service Improvement certificate. Discounted prices available, limited offer! Hurry Today!

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Who is this Exam aimed at?
  • The course is aimed at IT Manager, IT Audit Manager, IT Security Architect
  • IT Finance Manager
  • Service Portfolio Manager
  • Availability Manager
  • Individuals seeking to complete the ITIL Expert certificate in IT Service Management
Entry Requirements The course requires that learners have an understanding of the ITIL® Foundation course and want to progress further in the ITIL scheme.
Method of Assessment At the end of the ITIL® Intermediate: Continual Service Improvement course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.
CertificationThose who successfully complete the exam will be awarded the certificate in ITIL® Intermediate: Continual Service Improvement.
Awarding BodyThe certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.
Progression and Career PathOnce you successfully complete ITIL® Intermediate: Continual Service Improvement you will be qualified to work in the following positions. The ITIL® Intermediate: Continual Service Improvement qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • IT Operations Manager – (£46,171 – per annum)
  • IT Security Manager – (£46,171 – per annum)
  • Business Continuity Manager – (£44,563 per annum)
  • Release Manager  – (£39,983)   per annum
  • Service Portfolio Manager – (£54,527 per annum)
  • IT Security Architect – (£57,863 per annum)

Other jobs you can get

  • Availability Manager
  • Capacity Manager
  • Supplier Relationship Manager
Other Benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Quizzes, tests mock exams, practice exams to ensure you are 100% ready
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

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