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ITIL® Intermediate: Operational Support & Analysis (OSA) Official Exam

4.5( 4 REVIEWS )
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£239 (inc. VAT)
  • 365 Days
  • Certificate
  • Wishlist
  • Awarded by 'AXELOS'
  • Official Exam

What Will I Learn?

Gain an understanding of event management and how to ensure CIs and services are monitored and deciding on appropriate actions.
Learn about management of life-cycle of incidents and returning IT services quickly as possible to users.
Understand the management of life-cycle of problems and how to minimize incidents from happening and preventing incidents altogether.
Understanding the underlying infrastructure of IT services and executing day to day related tasks related to infrastructure components and application.
Learn the principles and purposes of service operation.


The ITIL Intermediate Operational Support & Analysis enables learners to master the key ITIL processes that are required to create a stable IT infrastructure that can focus on achieving business objectives. It will focus on practical application of ITIL concepts, organisational structure, functions and process activities related to OSA.

The ITIL Intermediate Operational Support & Analysis Official Exam will enable individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Operational Support & Analysis lifecycle course.

The ITIL Intermediate Operational Support & Analysis qualification is highly recommended for individuals who want to have a career as an IT Operations Manager, IT Security Manager, Database Administrator or Configuration Manager. The Exam Only package comes complete with vouchers for the ITIL Operational Support & Analysis exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Operational Support & Analysis certificate. Discounted prices available, limited offer! Hurry Today!

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.


  • Who is this Exam aimed at?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression and Career Path
  • The course is aimed at IT Operations Manager.
  • Database Administrator
  • Availability Manager
  • Problem Manager
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.
  • The course requires that learners have an understanding of the ITIL Foundation course.

At the end of the ITIL Intermediate: Operational Support & Analysis course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Operational Support & Analysis.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Once you successfully complete ITIL Intermediate: Operational Support & Analysis you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com/career-path-planner is given below.

  • IT Operations Manager – (average UK yearly salary: £45,830)
  • IT Security Manager – (average UK yearly salary: £50,201)
  • Database Administrator – (average UK yearly salary: £29,937)
  • Configuration Manager   – (average UK yearly salary: £37,147)
  • IT Project Manager – (average UK yearly salary: £42,385)
Others Jobs you can get
  • Network Support
  • System Software
  • Application Support
Common Career Paths For Information Technology (IT) Manager

Key Features

Gain an Accredited UK Qualification

Access to Excellent Quality Study Materials

Learners will be Eligible for TOTUM Discount Card

Personalised Learning Experience

UK Register of Learning Providers Reg No : 10053842

Support by Phone, Live Chat, and Email

Recognition of Awarding Bodies

Course Curriculum

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Students feedback


Avarage rating (4)
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    H C

    Harmony Cunningham

    September 08, 2019 - 4:12am
    Really good course

    Very interesting and I learned a lot in which I hope to use professionally. Thank you so much for the opportunity to take this course and for the fast and friendly service.

    S C

    Stephen Collins

    August 20, 2019 - 6:55pm
    Highly informative

    This course is highly informative and eye-opening. Very Good material, the topics are very well presented and explained. My experience learning here was great.

    C H

    Christopher Hopkins

    July 28, 2019 - 5:38pm
    Great insight

    I found the contents very relevant to my work, easy to understand and gives great insight. It’s the best way to get your certification online.

    T C

    Travis Clark

    June 03, 2019 - 11:01am
    Helpful course

    It’s an interesting and helpful course. It was is very easy to follow and full of interesting findings.

Buy Now
£239 (inc. VAT)
  • 365 Days
  • Certificate
  • Wishlist
  • Awarded by 'AXELOS'
  • Official Exam
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