Enquire Now

Course Curriculum

➤ module 01: course introduction – vo
course introduction
Course Introduction 00:00:00
1.0 lesson: course organization
Course Organization 00:00:00
1.1 Welcome to the Course! 00:00:00
1.2 Mentoring Community Introductions 00:00:00
1.3 Why Are You Here? 00:00:00
1.4 Using Bloom’s Taxonomy 00:00:00
1.5 What do you Expect? 00:00:00
1.6 Housekeeping Online 00:00:00
2.0 lesson: course conventions & agenda
Course Conventions & Agenda 00:00:00
2.1 Conventions Used 00:00:00
2.2 Quizzes & Exercises 00:00:00
2.3 ITIL Qualification Scheme 00:00:00
2.4 ITIL Intermediate Exams 00:00:00
2.5 Getting Started with an Online Class 00:00:00
2.6 Chapter 01 Review 00:00:00
➤ module 02: release, control, and validation
1.0 lesson: introduction to release, control & validation
Introduction to Release, Control & Validation 00:00:00
1.1 The Service Lifecycle & RCV 00:00:00
1.2 Managing Across the Lifecycle 00:00:00
1.3 Service Assets & Capability 00:00:00
1.4 RCV & Service Transition 00:00:00
1.5 RCV & Service Operation 00:00:00
1.6 RCV & The ST Model 00:00:00
1.7 Purpose, Goals & Objectives 00:00:00
1.8 Scope 00:00:00
1.9 Value to the Business 00:00:00
2.0 lesson: release, control & validation principles
Release, Control & Validation Principles 00:00:00
2.1 Setting the Stage 00:00:00
2.2 Principles 00:00:00
2.3 Governance 00:00:00
2.4 Management 00:00:00
2.5 Quality 00:00:00
2.6 Service Transition Interface 00:00:00
2.7 Challenges 00:00:00
2.8 Critical Success Factors 00:00:00
2.9 Risks 00:00:00
2.10 RCV Processes 00:00:00
3.0 lesson: release, control & validation summary
Release, Control & Validation Summary 00:00:00
3.1 Release, Control & Validation Summary 00:00:00
3.2 Checkpoint 00:00:00
3.3 Chapter 02 Review 00:00:00
➤ module 03: rcv processes
1.0 lesson: change management
Change Management 00:00:00
1.1 Introduction to Change Management 00:00:00
1.2 Purpose, Goals & Objectives of Change Management 00:00:00
1.3 Scope of Change Management 00:00:00
1.4 Value of Change Management 00:00:00
1.5 Concepts of Change Management 00:00:00
1.6 Activities of Change Management 00:00:00
1.7 The Change Advisory Board (CAB) 00:00:00
1.8 Change Types 00:00:00
1.9 Change Model 00:00:00
1.10 Change Proposal 00:00:00
1.11 Change Flow 00:00:00
1.12 Create & Review Request for Change 00:00:00
1.13 Assess & Evaluate Request for Change 00:00:00
1.14 Authorize Change 00:00:00
1.15 Change Authorization Model 00:00:00
1.16 Coordinate Change 00:00:00
1.17 Review & Close Change 00:00:00
1.18 Standard Change 00:00:00
1.19 Triggers, Inputs & Outputs 00:00:00
1.20 Relationships 00:00:00
1.21 Information 00:00:00
1.22 Critical Success Factors 00:00:00
1.23 Challenges & Risks 00:00:00
1.24 Change Management Summary 00:00:00
2.0 lesson: service asset & configuration management
Service Asset & Configuration Management 00:00:00
2.1 Introduction 00:00:00
2.2 Purpose, Goals & Objectives 00:00:00
2.3 Scope 00:00:00
2.4 Value to the Business 00:00:00
2.5 Concepts 00:00:00
2.6 SACM Management Policies 00:00:00
2.7 Configuration Management System 00:00:00
2.8 Definitive Media Library 00:00:00
2.9 Activities 00:00:00
2.10 Configuration Activity Model 00:00:00
2.11 Management & Planning 00:00:00
2.12 Logical Configuration Model 00:00:00
2.13 Configuration Identification 00:00:00
2.14 Configuration Control 00:00:00
2.15 Status Accounting & Reporting 00:00:00
2.16 Verification & Audit 00:00:00
2.17 Triggers, Inputs & Outputs 00:00:00
2.18 Relationships 00:00:00
2.19 Information 00:00:00
2.20 Critical Success Factors 00:00:00
2.21 Challenges & Risk 00:00:00
2.22 Summary 00:00:00
3.0 lesson: release & deployment management
Release & Deployment Management 00:00:00
3.1 Introduction 00:00:00
3.2 Purpose, Goals & Objectives 00:00:00
3.3 Scope 00:00:00
3.4 Value to the Business 00:00:00
3.5 Concepts 00:00:00
3.6 Release Package 00:00:00
3.7 Activities 00:00:00
3.8 Planning 00:00:00
3.9 Prepare Build, Test & Deployment 00:00:00
3.10 Build & Test 00:00:00
3.11 Test & Pilot Service 00:00:00
3.12 Service Testing 00:00:00
3.13 Deployment Activities 00:00:00
3.14 Plan & Prepare for Deployment 00:00:00
3.15 Transfer, Deploy & Retire 00:00:00
3.16 Verify Deployment 00:00:00
3.17 Early Life Support 00:00:00
3.18 Review & Close Deployment 00:00:00
3.19 Review & Close Service Transition 00:00:00
3.20 Triggers, Inputs & Outputs 00:00:00
3.21 Relationships 00:00:00
3.22 Information 00:00:00
3.23 Critical Success Factors 00:00:00
3.24 Challenges & Risks 00:00:00
3.25 Summary 00:00:00
4.0 lesson: service validation & testing
Service Validation & Testing 00:00:00
4.1 Introduction 00:00:00
4.2 Purpose, Goals & Objectives 00:00:00
4.3 Scope 00:00:00
4.4 Value to the Business 00:00:00
4.5 Concepts 00:00:00
4.6 Service Validation & Testing Policies 00:00:00
4.7 Service Quality Policy 00:00:00
4.8 Risk Policy 00:00:00
4.9 Service Transition Policy 00:00:00
4.10 Release Policy 00:00:00
4.11 Change Management Policy 00:00:00
4.12 Validation & Testing Process 00:00:00
4.13 Test Perspectives 00:00:00
4.14 Activities 00:00:00
4.15 Validation & Test Management 00:00:00
4.16 Test Levels & Test Models 00:00:00
4.17 Service Test Models 00:00:00
4.18 Plan & Design Test 00:00:00
4.19 Verify Test Plan & Acceptance 00:00:00
4.20 Prepare Test Environment 00:00:00
4.21 Perform Test 00:00:00
4.22 Evaluate Exit Criteria & Report 00:00:00
4.23 Clean Up & Close 00:00:00
4.24 Triggers, Input & Output 00:00:00
4.25 Relationships 00:00:00
4.26 Information 00:00:00
4.27 Critical Success Factors 00:00:00
4.28 Challenges & Risks 00:00:00
4.29 Summary 00:00:00
5.0 lesson: request fulfillment
Request Fulfillment 00:00:00
5.1 Introduction 00:00:00
5.2 Purpose, Goals & Objectives 00:00:00
5.3 Scope 00:00:00
5.4 Value to the Business 00:00:00
5.5 Concepts 00:00:00
5.6 Activities of Request Fulfillment 00:00:00
5.7 Menu Selection 00:00:00
5.8 Financial Approval 00:00:00
5.9 Other Approval 00:00:00
5.10 Fulfillment 00:00:00
5.11 Closure 00:00:00
5.12 Triggers, Inputs & Outputs 00:00:00
5.13 Process Relationships 00:00:00
5.14 Information 00:00:00
5.15 Critical Success Factors 00:00:00
5.16 Challenges & Risks 00:00:00
5.17 Summary 00:00:00
6.0 lesson: change evaluation
Change Evaluation 00:00:00
6.1 Introduction 00:00:00
6.2 Purpose, Goals & Objectives 00:00:00
6.3 Scope 00:00:00
6.4 Value to the Business 00:00:00
6.5 Concepts 00:00:00
6.6 Evaluation Point Scope 00:00:00
6.7 [email protected] 00:00:00
6.8 Service Evaluation Terms 00:00:00
6.9 Change Evaluation Process 00:00:00
6.10 Evaluation Plan 00:00:00
6.11 Understand Intended Effects of Change 00:00:00
6.12 Understand Unintended Effects of Change 00:00:00
6.13 Evaluate Predicted Performance 00:00:00
6.14 Evaluate Actual Performance 00:00:00
6.15 Manage Risk 00:00:00
6.16 Evaluation Report 00:00:00
6.17 Triggers, Inputs & Outputs 00:00:00
6.18 Relationships 00:00:00
6.19 Information 00:00:00
6.20 Critical Success Factors 00:00:00
6.21 Challenges & Risks 00:00:00
6.22 Summary 00:00:00
7.0 lesson: knowledge management
Knowledge Management 00:00:00
7.1 Introduction 00:00:00
7.2 Purpose, Goals & Objectives 00:00:00
7.3 Scope 00:00:00
7.4 Value to the Business 00:00:00
7.5 Concepts 00:00:00
7.6 DIKW Structure 00:00:00
7.7 SKMS Relationships 00:00:00
7.8 Activities 00:00:00
7.9 Knowledge Management Strategy 00:00:00
7.10 Knowledge Transfer 00:00:00
7.11 Data & Information Transfer 00:00:00
7.12 Service Knowledge Management System (SKMS) 00:00:00
7.13 Utilization of SKMS 00:00:00
7.14 Triggers, Inputs & Outputs 00:00:00
7.15 Relationships 00:00:00
7.16 Information 00:00:00
7.17 Critical Success Factors 00:00:00
7.18 Challenges & Risks 00:00:00
7.19 Summary 00:00:00
8.0 lesson: rcv processes summary
RCV Processes Summary 00:00:00
8.1 RCV Process Summary 00:00:00
8.2 Checkpoint 00:00:00
8.3 Chapter 03 Review 00:00:00
➤ module 04: organizing and technology – vo
1.0 lesson: organizing rcv
Organizing RCV 00:00:00
1.1 Introduction 00:00:00
1.2 Organizational Context 00:00:00
1.3 Service Transition Roles 00:00:00
1.4 Service Owner 00:00:00
1.5 Process Owner 00:00:00
1.6 Process Manager 00:00:00
1.7 Process Practitioner 00:00:00
1.8 Service Transition Manager 00:00:00
1.9 Planning & Support 00:00:00
1.10 Change Management Roles 00:00:00
1.11 Change Authority & CAB Roles 00:00:00
1.12 SACM Roles 00:00:00
1.13 Release & Deployment Roles 00:00:00
1.14 Release Packaging & Build 00:00:00
1.15 Deployment 00:00:00
1.16 Early Life Support 00:00:00
1.17 Build & Test Environment Management 00:00:00
1.18 Service Validation & Testing Roles 00:00:00
1.19 Change Evaluation Roles 00:00:00
1.20 Knowledge Management Roles 00:00:00
1.21 Relationships 00:00:00
2.0 lesson: release control & validation technology
Release Control & Validation Technology 00:00:00
2.2 Service Management Tools 00:00:00
2.3 Tools 00:00:00
2.4 Knowledge Management Tools 00:00:00
2.5 Collaboration 00:00:00
2.6 Communities 00:00:00
2.7 Workflow Management 00:00:00
2.8 Configuration Management System 00:00:00
2.9 Improving Services & Processes 00:00:00
3.0 lesson: implementing rcv
Implementing RCV 00:00:00
3.1 Implementation Considerations 00:00:00
3.2 Implementation Steps 00:00:00
3.3 Establish High-Level Objectives 00:00:00
3.4 Assess Current Capabilities 00:00:00
3.5 Determine Measurable Targets 00:00:00
3.6 Implement Process Improvement 00:00:00
3.7 Implement Measurement Framework 00:00:00
3.8 Review & Improve 00:00:00
3.9 Key Implementation Activities 00:00:00
3.10 Process Integration 00:00:00
3.11 Cloud Environment & RCV 00:00:00
3.12 Managing Change 00:00:00
3.13 Project Management 00:00:00
3.14 Assessing & Managing Risk 00:00:00
3.15 Involvement in Design & Transition 00:00:00
3.16 Planning & Implementing Technology 00:00:00
3.17 Challenges, Risks & CSFs 00:00:00
3.18 Challenges 00:00:00
3.19 Risks 00:00:00
3.20 CSFs 00:00:00
4.0 lesson: organization & technology summary
Organization & Technology Summary 00:00:00
4.1 Organization & Technology Summary 00:00:00
4.2 Checkpoint 00:00:00
4.3 Chapter 04 Review 00:00:00
4.4 Course Closure 00:00:00
PRIVATE
PRIVATE COURSE

  • 10 Days
  • Awarded by 'ITIL'
  • Course Material
  • 04Number of Modules
  • Official Exam

Inquiry Now

  • By submitting your information, you agree to the terms and conditions stated in our privacy policy.
Call Back

1 STUDENTS ENROLLED

Buy with Confidence

UKRLP


cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
MORE INFO

Paypal Credit

NUS Extra Card

NUS Extra Card Every student of Global Edulink is eligible to apply for an NUS Extra card, allowing you to enjoy great saving by top brands on the high-street and online.

Course Reviews

N.A

ratings

No Reviews found for this course.