ITIL® Intermediate: Service Design (SD) Official Exam

Access Duration - 365 Days
Assessment Included Official Exam
4.4( 5 REVIEWS )

What Will I Learn?

Gain an understanding of Service Design
Learn about the processes, documentation and activities involved in Service Design
Learn how to implement Service Design in the workplace accordingly
Learn the principles and purposes behind the concept of service Design in carrying out business activities


The ITIL Intermediate Service Design Official Exam will demonstrate your understanding of service design on people, processes and technology to achieve strategic business objectives.

The ITIL Intermediate Service Design Official Exam will enable individuals to take the exam at a lower cost. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Service Design lifecycle course.

The ITIL Intermediate Service Design qualification is highly recommended for individuals who want to have a career as a Business Process Consultant, IT Service Manager and Enterprise Architect. The Exam Only package comes complete with vouchers for the ITIL Service Design exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Service Design certificate. Discounted prices available, limited offer! Hurry Today!

All ITIL v3 training and examinations will be discontinued by the end of 2021. You can read more here.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

  • Who is this Exam aimed at?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression and Career Path
This exam is aimed at
  • IT Operations Managers
  • Service Desk Managers
  • Consultants
  • Professionals who are involved in service delivery
The exam requires that learners have an understanding of the ITIL Foundation course

Learners are required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Design.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Once you successfully complete the ITIL Intermediate: Service Design Official Exam you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

  • Assistant Manager – (average UK yearly salary: £20,540)
  • Manager IT – (average UK yearly salary: £38,742)
  • Business Process Consultant – (average UK yearly salary: £41,546)
  • IT Service Manager – (average UK yearly salary: £35,608)
  • Service Delivery Manager – (average UK yearly salary:  £40,859)
  • Technical Analyst – (average UK yearly salary: £28,423)
  • Enterprise Architect – (average UK yearly salary: £74,394)
Others Jobs you can get
  • IT Consultant
  • IT Service Design Manager
  • Service Owner

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Recognition of Awarding Bodies

Course Curriculum

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Students feedback


Average rating (5)
5 Star
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3 Star
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1 Star
    G W

    Grayson Williamson

    October 06, 2019
    Convenient and useful

    Easy to understand, convenient, and full of lots of useful info in the field for beginners and advanced learners.

    A C

    Aubrey Cooke

    September 17, 2019
    Enjoyable course

    I have used this course and other material to further my knowledge on this subject. Really enjoyed this course.

    J G

    Jaiden Grant

    August 20, 2019

    The course helped fill in some knowledge gap that I think will prove useful. Very informative and easy to use

    C B

    Clark Bailey

    July 13, 2019
    Well presented

    This course was presented well and designed appropriately, I have learnt a lot from this course.

    J H

    Jakub Hamilton

    June 08, 2019
    Very helpful

    Very helpful in giving you the basics and foundation to build upon. I recommend this course even if someone has already taken something similar.

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