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What Will I Learn?

Gain an understanding of Service Offerings and Agreements
Learn about Service Agreement Processes
Learn how to implement Service Offerings and Agreements effectively in the workplace
Learn the principles and purposes behind the concept of service agreements


The ITIL Intermediate Service Offerings & Agreements enables learners to understand key ITIL processes to develop service offerings and agreements related to an organisation. It will focus on practical application of practices to enable service level, demand, supplier and financial management.

The ITIL Intermediate Service Offerings & Agreements Official Exam will enable individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Service Offerings & Agreements lifecycle course.

The ITIL Intermediate Service Offerings & Agreements qualification is highly recommended for individuals who want to have a career as an IT Manager, Business Continuity Manager or Service Portfolio Manager. The Exam Only package comes complete with vouchers for the ITIL Service Offerings & Agreements exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Service Offerings & Agreements certificate. Discounted prices available, limited offer! Hurry Today!

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Who is this Exam aimed at?
  • IT Operations Managers
  • Service Desk Managers
  • IT Professionals
Entry RequirementsThe course requires that learners have an understanding of the ITIL Foundation course
Method of AssessmentAt the end of the ITIL Intermediate: Service Offerings and Agreements course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.
CertificationThose who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Offerings and Agreements.
Awarding BodyThe certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.
Progression and Career Path

Once you successfully complete ITIL Intermediate: Service Offerings and Agreements you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

  • IT Manager  (average UK yearly salary: £38,742)
  • Business Continuity Manager  (average UK yearly salary: £45,036)
  • Service Portfolio Manager (average UK yearly salary: £55,677)
Common Career Paths For Information Technology (IT) Manager

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

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