ITIL® Intermediate: Service Operation (SO) Official Exam

Access Duration - 365 Days
Assessment Included Official Exam
4.5( 4 REVIEWS )

What Will I Learn?

Gain an understanding of service operation.
Learn about service operation processes.
Understand how to organise for service operation functions.
Learn how to implement service operation.
Learn the principles and purposes of service operation.


The ITIL Intermediate Service Operation Official Exam demonstrates learners’ knowledge of the ITIL Lifecycle. The qualification will enable individuals to apply their understanding of policies, concepts, processes and methods associated with Service Operation in real-world scenarios. .

The ITIL Intermediate Service Operation Official Exam enables individuals to take the exam at a lower cost. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Service Operation lifecycle course.

The ITIL Intermediate Service Operation qualification is suitable for individuals who wish to have a career as an IT Security Manager and IT Project Manager . The Exam Only package comes complete with vouchers for the ITIL Intermediate Service Operation exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Service Operation certificate. Discounted prices available, limited offer! Hurry Today!

All ITIL v3 training and examinations will be discontinued by the end of 2021. You can read more here.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

  • Who is this Exam aimed at?
  • Entry Requirements
  • Method of Assessment
  • Certification
  • Awarding Body
  • Progression and Career Path
  • Other Benefits
  • The exam is aimed at Security Managers and Security Administrators.
  • Service Desk.
  • IT Planners.
  • Network Support.
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.
  • The exam requires that learners have an understanding of the ITIL Foundation course.

Learners are required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate Module – Service Operation.

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.   

Once you successfully complete ITIL® Intermediate Module – Service Operation Official Exam you will be qualified to work in the following positions. The ITIL® Intermediate Module – Service Operation qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below.

  • IT Operations Manager (average UK yearly salary: £46,144)
  • IT Security Manager (average UK yearly salary: £51,234) 
  • Database Administrator (average UK yearly salary: £30,589)  
  • Release Manager (average UK yearly salary: £40,401)
  • IT Project Manager (average UK yearly salary: £42,549)
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Quizzes, tests mock exams, practice exams to ensure you are 100% ready
  • Eligible for TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Recognition of Awarding Bodies

Course Curriculum

Book Your Exam
Book Your ITIL® Exams Here

Students feedback


Average rating (4)
5 Star
4 Star
3 Star
2 Star
1 Star
    N Y

    Nora Young

    September 06, 2019
    Valuable course

    I gained valuable knowledge and insight during this course. In turn I look forward to sharing these learnt skills with others.

    D B

    Daphne Burns

    August 28, 2019
    Very interesting

    It was a very good experience to follow this course on service operations. Very interesting and brought me a lot of knowledge.

    M R

    Miriam Reynolds

    July 23, 2019
    Well structured

    The course is well structured and easy to understand. Well formatted and easy to understand.

    F M

    Freya Marsh

    June 07, 2019
    Awesome course

    I feel that it covered enough data correlated with this career path to provide for efficient and thorough understanding of service operations. I also feel as though the curriculum was well researched and selected. Thank you for having me in this course.

WhatsApp chat