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Get onto the ITIL career progression ladder

The Information Technology Infrastructure Library ITIL® has become the standard framework for the IT service industry. In this online course, offered by Global Edulink, one of the leaders in the worldwide online training industry, you will gain an explanation of what ITIL is and how it can help align IT services with the needs of your organisation.

The course is comprised of eight modules, drawn from ITIL objectives that outline the essentials of ITIL services operations. Highly qualified ITIL teachers explain the key principles, processes, and operations behind the ITIL model of service management that enables organisations and individuals to successfully manage their products and services to perform. These activities can also help improve their IT Service Management. Applicants will then gain a deeper understanding of matters such as organising service operation activities including diverse technical aspects that must be considered. Genuine examples will be used to help bring the different concepts to life.

Who is it for?

  • Those whose role sits within IT service management
  • Those looking to progress to a service management position

Benefits you will gain:

  • High quality e-learning study materials and mock exams
  • Tutorials/materials from the industry leading experts
  • 24/7 Access to the Learning Portal
  • Benefit of applying NUS extra Discount Card
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the course curriculum section below. This course has been designed for 10 guided learning hours.

Entry Requirement:

  • You must hold the Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) and have completed an accredited training course to take the exam
  • Learners should be ages 16 or over to undertake the qualification
  • Good understanding of English language, numeracy and ICT are required to attend this course


Successful candidates will be awarded a certificate in ITIL Service Operations [- 3 credits].

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book

The Service Operation certification can only be taken as part of an accredited training course].


The official Exam is not included must be purchased separately.  Click here to book your exam. 

Career Path:

This course would benefit the following careers:

  • Database Administrator
  • IT Operations Manager
  • Security Administrator
  • Applications Support
  • Service Desk and Incident Manager
  • Release Manager
  • Security Manager
  • Problem Manager
  • Network Support


ITIL®, RESILIA, PRINCE2®, and the Swirl logo are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved.

Course Curriculum

1. fundamentals of service operation
Fundamentals of Service Operation 01:46:00
2. service management as practice & learning
Service Management as Practice & Learning 00:50:00
3. focus on service operation principles
Focus on Service Operation Principles 01:17:00
4. objectives of service operation process
Objectives of Service Operation Process 02:33:00
5. types of common service operation activities
Types of Common Service Operation Activities 01:09:00
6. how to organize for service operation
How to Organize for Service Operation 01:34:00
7. event management technology considerations
Event Management Technology Considerations 00:16:00
8. overview of the service operation
Overview of the Service Operation 00:18:00
mock exam
Mock Exam: ITIL Services Operations 00:40:00
£249 £69 (inc. VAT)

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  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'ITIL'
  • 10Guided Learning Hours
  • Course Material
  • 08Number of Modules
  • Mock Exam

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Course Reviews


1 ratings
  1. Viloshel Moreen


    great material. great course and excellent customer service.