ITIL® 4 Foundation: Ultimate Edition with Interactive Learning

Access Duration - 365 Days
Awarded By  Awarded By "AXELOS"
Guided Learning Hour 07 Guided Learning Hours (07)
Course Material Course Materialr Course Material
Number of Modules  09 Number of Modules 09
Assessment Included Mock Exam Included
Assessment Included Official Exam Included
Assessment Included Extra 20+ CPD Hours
Tutor Support ATO Number 3391
OTM PeopleCert Official Training Materials
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What Will I Learn?

Gain in-depth knowledge of the fundamental concepts and principles of ITIL® 4.
Develop the ability to integrate ITIL® 4 practices when delivering value to customers and stakeholders.
Understand techniques for optimising and improving IT service value streams.
Foster continual improvement, applying ITIL® principles to assess and enhance processes.

The Path to IT Service Success

ITIL® 4 Foundation Interactive Certification is globally-recognised and designed for aspiring IT professionals who wish to pursue a career in the IT industry. Certified professionals earn 40% more than their counterparts (source: Indeed). Global Edulink offers an interactive course comprising gamification features, activities, and exercises led by an experienced ITIL® instructor. This personalised approach to learning enhances the retention of course materials and reduces time on revision.  ITIL® 4 integrates exciting activities including pop-up quizzes, true/false statements, and labelling diagrams which makes this course stand out, exclusive to Global Edulink. The features allow individuals to absorb information more efficiently than traditional online learning methods. It’s the perfect blend that fuses e-learning and studying in a physical classroom.

Redefine Success with ITIL® 4;

  • This is a prerequisite for many top roles in IT service management.
  • Opens the door to diverse prospects and career advancements.
  • Become competitive in the job market and demonstrate your expertise to leading employers.

Key Features of the Interactive Certification;

  • Be motivated through fun and engaging elements including points and badges.
  • Pace one’s study while enjoying the flexibility of learning from anywhere.
  • Instant feedback to recognise areas of strengths and weaknesses.

Individuals who wish to qualify as ITIL® Managing Professionals or Strategic Leaders should consider the ITIL® 4 Foundation Interactive Certification as their first step. This certification sets you apart from your peers and gives you a competitive edge in a rapidly growing IT landscape. The course is practical and participatory, leading to better exam outcomes. Meanwhile, learners can assess their knowledge during the course and earn points and badges by taking quizzes. Global Edulink offers a distinctive learning experience, amalgamating futuristic educational methods to cater to diverse learning styles and preferences. Learners are eligible for a FREE trial with complete access to the course for a limited period.

Please Note: 

  • Learners will receive the exam voucher and digital manual once the exam booking is requested.
  • Learners on an instalment plan will receive the exam vouchers and digital manual upon full payment.

ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Why Choose Global Edulink?

Invest in Your Future with Global Edulink

Global Edulink is a leading and well-established online education provider in the thriving e-learning industry in the UK. Our primary objective is to provide complete access to education for learners worldwide. With a commitment to innovation, we continuously strive to keep our courses and resources cutting-edge and up-to-date. At Global Edulink, we believe education has the power to break down barriers and change lives. We are dedicated to creating a world-class educational environment that promotes equality, prosperity, and opportunities for all. Recognised by highly respected accrediting organisations, our mission is to empower learners globally and help them achieve their full potential. Enrol in the ITIL® 4 Foundation Interactive Certification to join the ranks of qualified and in-demand IT professionals.

The ITIL® 4 Foundation Interactive Certification includes;

  • 14 days Free Trial Access to our Online Courses
  • Instructor Led Live Online Sessions
  • Comprehensive Video Training
  • FREE Exam Preparation Webinars
  • Live Simulated Mock Exams
  • Gamification Features & Interactive Activities
  • Personalised Career Support and Coaching Sessions
  • Special Discounts and Benefits on Future Purchases
  • Affordable Payment Plans
  • Meet your Tutor
  • Awarded by
  • Who is the Certification for?
  • Learning Outcomes
  • Entry Requirements
  • Certification
  • How will I be Assessed?
  • Academic progression
  • Career Path

Learn from an industry expert

Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.

As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.

AXELOS

Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®.

AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide.

With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification. Source: AXELOS, 2023

The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.

  • IT Service Managers
  • IT Service Desk Managers
  • IT Operations Managers
  • IT Professionals
  • IT Managers
  • Business Managers
  • IT Auditors
  • Compliance Professionals
  • IT Consultants
  • Gain in-depth knowledge of the fundamental concepts and principles of ITIL® 4.
  • Develop the ability to integrate ITIL® 4 practices when delivering value to customers and stakeholders.
  • Understand techniques for optimising and improving IT service value streams.
  • Foster continual improvement, applying ITIL® principles to assess and enhance processes.
  • Adapt to evolving technological landscapes and changing business requirements.
  • Learn to align IT services with business objectives.

There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.

Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.

Exam format:

  • Online-proctored Official Exam by Axelos
  • Multiple-choice
  • 60 minutes
  • 40 questions
  • 26 out of 40 marks required
  • Pass mark 65%
  • Closed book (no materials allowed)

Learners can progress to;

  • ITIL® Practitioner Certification
  • ITIL® Managing Professional
  • ITIL® Strategic Leader
  • ITIL® Master

Building Tomorrow’s Leaders

Obtaining an ITIL® 4 Foundation Certification is a key step in transforming yourself into a highly qualified IT professional. This certification highlights a complete understanding of IT service management best practices. With this qualification, you gain access to a wealth of opportunities within the IT industry. The certification is recognised globally, making you a much sought-after asset to any organisation looking to optimise its IT services. Employers seek qualified candidates because it assures them of the individual's ability to manage and improve IT services.

In today's competitive job market, having an ITIL® 4 Foundation Certification can significantly improve your prospects. This certification sets you apart from your peers by demonstrating your expertise and equips you with the skills to apply ITIL principles in the right contexts. As businesses rely on robust IT services, your ITIL® certification becomes a key determiner, giving you an edge over other candidates.

Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.

  • IT Manager- £85,000
  • IT Consultant - £81,000
  • IT Service Manager - £79,000
  • Business Manager - £78,000
  • IT Service Desk Manager - £77,000
  • Project Manager - £76,000

Course Curriculum

Getting Started
Introduction 00:02:00
Process Guidance Document for PeopleCert Learners
Module 1 - Introduction to ITIL® 4
Unit 1.1 – What is ITIL®? 00:02:00
Lecture Notes – What is ITIL®?
Unit 1.2 – ITIL® 4 Qualification Scheme 00:02:00
Lecture Notes – ITIL® 4 Qualification Scheme
Unit 1.3 – ITIL® 4 Exam Format 00:02:00
Lecture Notes – ITIL® 4 Exam Format
Module 2 - IT Service Management
Unit 2.1 – Definitions 00:18:00
Lecture Notes – Definitions
Unit 2.2 – Definitions Continued 00:21:00
Lecture Notes – Definitions Continued
Unit 2.3 – Creating Value with Services 00:24:00
Lecture Notes – Creating Value with Services
Unit 2.4 – Service Relationships 00:20:00
Lecture Notes – Service Relationships
Unit 2.5 – IT Service Management Summary 00:03:00
Lecture Notes – IT Service Management Summary
Module 3 - ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles 00:38:00
Lecture Notes – ITIL® Guiding Principles
Unit 3.2 – ITIL® Guiding Principles Continued 00:22:00
Lecture Notes – ITIL® Guiding Principles Continued
Unit 3.3 – ITIL® Guiding Principles Summary 00:06:00
Lecture Notes – ITIL® Guiding Principles Summary
Module 4 - The Four Dimensions of Service Management
Unit 4.1 – The Four Dimensions of Service Management 00:28:00
Lecture Notes – The Four Dimensions of Service Management
Unit 4.2 – The Four Dimensions of Service Management Continued 00:14:00
Lecture Notes – The Four Dimensions of Service Management Continued
Unit 4.3 – Value Streams & Processes Dimension 00:04:00
Lecture Notes – Value Streams & Processes Dimension
Unit 4.4 – The Four Dimensions of Service Management Summary 00:02:00
Lecture Notes –The Four Dimensions of Service Management Summary
Module 5 - ITIL® Service Value System
Unit 5.1 – Service Value System (SVS) 00:11:00
Lecture Notes – Service Value System (SVS)
Unit 5.2 – ITIL® Service Value System Summary 00:04:00
Module 6 - ITIL® Service Value Chain
Unit 6.1 – Service Value Chain (SVC) 00:19:00
Lecture Notes – ITIL® Service Value Chain (SVC)
Unit 6.2 – Service Value Chain (SVC) Continued 00:19:00
Lecture Notes – Service Value Chain (SVC) Continued
Unit 6.3 – ITIL® Service Value Chain Summary 00:02:00
Lecture Notes – ITIL® Service Value Chain Summary
Module 7 - ITIL® Practices
Unit 7.1 – ITIL® Practices 00:19:00
Lecture Notes – ITIL® Practices
Unit 7.2 – ITIL® Practices Continued 00:18:00
Lecture Notes – ITIL® Practices Continued
Unit 7.3 – Service Configuration Management 00:18:00
Lecture Notes – Service Configuration Management
Unit 7.4 – ITIL® Practices Summary 00:05:00
Lecture Notes – ITIL® Practices Summary
Module 8 - Key ITIL® Practices in Detail
Unit 8.1 – Continual Improvement 00:48:00
Lecture Notes – Continual Improvement
Unit 8.2 – Incident Management 00:30:00
Lecture Notes – Incident Management
Unit 8.3 – Problem Management 00:41:00
Lecture Notes – Problem Management
Unit 8.4 – Service Request Management 00:16:00
Lecture Notes – Service Request Management
Unit 8.5 – Automated Workflows 00:38:00
Lecture Notes – Automated Workflows
Unit 8.6 – Service Level Management 00:18:00
Lecture Notes – Service Level Management
Unit 8.7 – Key ITIL® Practices in Detail Summary 00:01:00
Lecture Notes – Key ITIL® Practices in Detail Summary
Module 9 - Examination Guidelines
Unit 9.1 – Examination Guidelines 00:04:00
Lecture Notes – ITIL® 4 Foundation – Examination Guidelines
Mock Exams
Mock Exam Introduction 00:02:00
Mock Exam 01: ITIL® 4 Foundation Examination 01:00:00
ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion 01:00:00
ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion 00:59:00
Mock Exam 02: ITIL® 4 Foundation Examination 01:00:00
Course Summary
Course Summary 00:02:00
Official Exam Booking
PeopleCert – Official Exam Booking

FAQ's

A.Gamification in the ITIL® 4 Foundation Interactive Certification introduces game-like elements such as points, badges, leaderboards, and interactive challenges. These elements enhance engagement, motivation, and retention by making the learning process more enjoyable and immersive.
A.It is important for IT professionals as it provides a complete understanding of ITIL® principles, enabling them to enhance service delivery and align IT services with business goals
A.The interactive elements, such as simulations, quizzes, and scenario-based learning provide practical experience and immediate feedback.
A.This certification is widely recognised in the IT industry. It enhances your employability by demonstrating your understanding of IT service management best practices, making you an asset to organisations seeking to improve their IT processes.
A.Yes, the interactive elements allow you to track your progress through various modules.
A.The course features elements such as leaderboards, achievement badges, pop-up quizzes, and real-time feedback to keep learners motivated.
A.The course offers various learning activities including visual aids, interactive simulations, text materials, and practical exercises.
A.While ITIL® originated in IT, its principles are adaptable and valuable across various industries. Many organisations outside of IT, including healthcare and finance, have successfully applied ITIL® practices to enhance their service delivery.
A.ITIL® certifications are periodically updated to incorporate industry best practices and adapt to evolving technologies. However, the foundational principles remain stable and retain their relevance over time.
A.Yes, the Foundation Certification is a prerequisite for advancing to higher-level ITIL® certifications including the Practitioner.
A.Interactive simulations mirror real-world IT service management scenarios, allowing learners to apply ITIL principles in a controlled environment. These simulations help bridge the gap between theoretical knowledge and practical application.
A.The combination of theoretical knowledge and practical, gamified exercises prepares learners to handle real-world challenges by applying ITIL principles.

Students feedback

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    Dean Robbets

    April 29, 2024
    Great Site

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    Kent Alexendra

    March 11, 2024
    Great Help

    I completed the certification and landed a job in the field right away.

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    Bailey Anderson

    February 06, 2024
    Well Presented

    The course was well presented by the tutor.

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