ITIL® 4 Foundation: Ultimate Edition with Interactive Learning
Access Duration - 365 Days
Awarded By "AXELOS"
Guided Learning Hours (07)
Course Material
Number of Modules 09
Mock Exam Included
Official Exam Included
Extra 20+ CPD Hours
ATO Number 3391
PeopleCert Official Training Materials
4.3( 3 REVIEWS )
283 STUDENTS
Awarded by
What Will I Learn?
Gain in-depth knowledge of the fundamental concepts and principles of ITIL® 4.
Develop the ability to integrate ITIL® 4 practices when delivering value to customers and stakeholders.
Understand techniques for optimising and improving IT service value streams.
Foster continual improvement, applying ITIL® principles to assess and enhance processes.
The Path to IT Service Success
ITIL® 4 Foundation Interactive Certification is globally-recognised and designed for aspiring IT professionals who wish to pursue a career in the IT industry. Certified professionals earn 40% more than their counterparts (source: Indeed). Global Edulink offers an interactive course comprising gamification features, activities, and exercises led by an experienced ITIL® instructor. This personalised approach to learning enhances the retention of course materials and reduces time on revision. ITIL® 4 integrates exciting activities including pop-up quizzes, true/false statements, and labelling diagrams which makes this course stand out, exclusive to Global Edulink. The features allow individuals to absorb information more efficiently than traditional online learning methods. It’s the perfect blend that fuses e-learning and studying in a physical classroom.
Redefine Success with ITIL® 4;
- This is a prerequisite for many top roles in IT service management.
- Opens the door to diverse prospects and career advancements.
- Become competitive in the job market and demonstrate your expertise to leading employers.
Key Features of the Interactive Certification;
- Be motivated through fun and engaging elements including points and badges.
- Pace one’s study while enjoying the flexibility of learning from anywhere.
- Instant feedback to recognise areas of strengths and weaknesses.
Individuals who wish to qualify as ITIL® Managing Professionals or Strategic Leaders should consider the ITIL® 4 Foundation Interactive Certification as their first step. This certification sets you apart from your peers and gives you a competitive edge in a rapidly growing IT landscape. The course is practical and participatory, leading to better exam outcomes. Meanwhile, learners can assess their knowledge during the course and earn points and badges by taking quizzes. Global Edulink offers a distinctive learning experience, amalgamating futuristic educational methods to cater to diverse learning styles and preferences. Learners are eligible for a FREE trial with complete access to the course for a limited period.
Please Note:
- Learners will receive the exam voucher and digital manual once the exam booking is requested.
- Learners on an instalment plan will receive the exam vouchers and digital manual upon full payment.
ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why Choose Global Edulink?
Invest in Your Future with Global Edulink
Global Edulink is a leading and well-established online education provider in the thriving e-learning industry in the UK. Our primary objective is to provide complete access to education for learners worldwide. With a commitment to innovation, we continuously strive to keep our courses and resources cutting-edge and up-to-date. At Global Edulink, we believe education has the power to break down barriers and change lives. We are dedicated to creating a world-class educational environment that promotes equality, prosperity, and opportunities for all. Recognised by highly respected accrediting organisations, our mission is to empower learners globally and help them achieve their full potential. Enrol in the ITIL® 4 Foundation Interactive Certification to join the ranks of qualified and in-demand IT professionals.
The ITIL® 4 Foundation Interactive Certification includes;
- 14 days Free Trial Access to our Online Courses
- Instructor Led Live Online Sessions
- Comprehensive Video Training
- FREE Exam Preparation Webinars
- Live Simulated Mock Exams
- Gamification Features & Interactive Activities
- Personalised Career Support and Coaching Sessions
- Special Discounts and Benefits on Future Purchases
- Affordable Payment Plans
- Meet your Tutor
- Awarded by
- Who is the Certification for?
- Learning Outcomes
- Entry Requirements
- Certification
- How will I be Assessed?
- Academic progression
- Career Path
Learn from an industry expert
Meet Ian MacDonald, the accomplished Director of Edenfield IT Consulting. With over 40 years of experience in the industry, Ian is a seasoned ITIL® veteran who has achieved international recognition for his thought leadership. Since 2015, Ian has been instrumental in creating and delivering ITIL® training materials and providing ITIL® consulting services to organisations worldwide. His illustrious career includes prominent leadership roles at reputable organisations such as Barclays, IBM, and The Corporate IT Forum.
As a Chartered IT Professional, author, and IT award winner (PSMA – 2020, 2021, 2022, ITSMF – 2015), Ian is known as an industry leader in IT Service Management. He is also a regular contributor and speaker at industry bodies and forums on IT best practices. Ian has a passion for technology and a proven track record in managing teams, driving business growth, and developing successful strategies in highly competitive markets. As an established ITSM consultant and trainer, he helps organisations adopt and adapt IT best practices.
AXELOS
Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®.
AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide.
With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification. Source: AXELOS, 2023
The ITIL® 4 Foundation certification is designed for professionals in various roles and levels and is highly beneficial for individuals involved in IT service management.
- IT Service Managers
- IT Service Desk Managers
- IT Operations Managers
- IT Professionals
- IT Managers
- Business Managers
- IT Auditors
- Compliance Professionals
- IT Consultants
- Gain in-depth knowledge of the fundamental concepts and principles of ITIL® 4.
- Develop the ability to integrate ITIL® 4 practices when delivering value to customers and stakeholders.
- Understand techniques for optimising and improving IT service value streams.
- Foster continual improvement, applying ITIL® principles to assess and enhance processes.
- Adapt to evolving technological landscapes and changing business requirements.
- Learn to align IT services with business objectives.
There are no formal prerequisites to enrol for the ITIL® 4 Foundation Certification.
Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.
Exam format:
- Online-proctored Official Exam by Axelos
- Multiple-choice
- 60 minutes
- 40 questions
- 26 out of 40 marks required
- Pass mark 65%
- Closed book (no materials allowed)
Learners can progress to;
- ITIL® Practitioner Certification
- ITIL® Managing Professional
- ITIL® Strategic Leader
- ITIL® Master
Building Tomorrow’s Leaders
Obtaining an ITIL® 4 Foundation Certification is a key step in transforming yourself into a highly qualified IT professional. This certification highlights a complete understanding of IT service management best practices. With this qualification, you gain access to a wealth of opportunities within the IT industry. The certification is recognised globally, making you a much sought-after asset to any organisation looking to optimise its IT services. Employers seek qualified candidates because it assures them of the individual's ability to manage and improve IT services.
In today's competitive job market, having an ITIL® 4 Foundation Certification can significantly improve your prospects. This certification sets you apart from your peers by demonstrating your expertise and equips you with the skills to apply ITIL principles in the right contexts. As businesses rely on robust IT services, your ITIL® certification becomes a key determiner, giving you an edge over other candidates.
Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.
- IT Manager- £85,000
- IT Consultant - £81,000
- IT Service Manager - £79,000
- Business Manager - £78,000
- IT Service Desk Manager - £77,000
- Project Manager - £76,000
Course Curriculum
| Getting Started | |||
| Introduction | 00:02:00 | ||
| Process Guidance Document for PeopleCert Learners | |||
| Module 1 - Introduction to ITIL® 4 | |||
| Unit 1.1 – What is ITIL®? | 00:02:00 | ||
| Lecture Notes – What is ITIL®? | |||
| Unit 1.2 – ITIL® 4 Qualification Scheme | 00:02:00 | ||
| Lecture Notes – ITIL® 4 Qualification Scheme | |||
| Unit 1.3 – ITIL® 4 Exam Format | 00:02:00 | ||
| Lecture Notes – ITIL® 4 Exam Format | |||
| Module 2 - IT Service Management | |||
| Unit 2.1 – Definitions | 00:18:00 | ||
| Lecture Notes – Definitions | |||
| Unit 2.2 – Definitions Continued | 00:21:00 | ||
| Lecture Notes – Definitions Continued | |||
| Unit 2.3 – Creating Value with Services | 00:24:00 | ||
| Lecture Notes – Creating Value with Services | |||
| Unit 2.4 – Service Relationships | 00:20:00 | ||
| Lecture Notes – Service Relationships | |||
| Unit 2.5 – IT Service Management Summary | 00:03:00 | ||
| Lecture Notes – IT Service Management Summary | |||
| Module 3 - ITIL® Guiding Principles | |||
| Unit 3.1 – ITIL® Guiding Principles | 00:38:00 | ||
| Lecture Notes – ITIL® Guiding Principles | |||
| Unit 3.2 – ITIL® Guiding Principles Continued | 00:22:00 | ||
| Lecture Notes – ITIL® Guiding Principles Continued | |||
| Unit 3.3 – ITIL® Guiding Principles Summary | 00:06:00 | ||
| Lecture Notes – ITIL® Guiding Principles Summary | |||
| Module 4 - The Four Dimensions of Service Management | |||
| Unit 4.1 – The Four Dimensions of Service Management | 00:28:00 | ||
| Lecture Notes – The Four Dimensions of Service Management | |||
| Unit 4.2 – The Four Dimensions of Service Management Continued | 00:14:00 | ||
| Lecture Notes – The Four Dimensions of Service Management Continued | |||
| Unit 4.3 – Value Streams & Processes Dimension | 00:04:00 | ||
| Lecture Notes – Value Streams & Processes Dimension | |||
| Unit 4.4 – The Four Dimensions of Service Management Summary | 00:02:00 | ||
| Lecture Notes –The Four Dimensions of Service Management Summary | |||
| Module 5 - ITIL® Service Value System | |||
| Unit 5.1 – Service Value System (SVS) | 00:11:00 | ||
| Lecture Notes – Service Value System (SVS) | |||
| Unit 5.2 – ITIL® Service Value System Summary | 00:04:00 | ||
| Module 6 - ITIL® Service Value Chain | |||
| Unit 6.1 – Service Value Chain (SVC) | 00:19:00 | ||
| Lecture Notes – ITIL® Service Value Chain (SVC) | |||
| Unit 6.2 – Service Value Chain (SVC) Continued | 00:19:00 | ||
| Lecture Notes – Service Value Chain (SVC) Continued | |||
| Unit 6.3 – ITIL® Service Value Chain Summary | 00:02:00 | ||
| Lecture Notes – ITIL® Service Value Chain Summary | |||
| Module 7 - ITIL® Practices | |||
| Unit 7.1 – ITIL® Practices | 00:19:00 | ||
| Lecture Notes – ITIL® Practices | |||
| Unit 7.2 – ITIL® Practices Continued | 00:18:00 | ||
| Lecture Notes – ITIL® Practices Continued | |||
| Unit 7.3 – Service Configuration Management | 00:18:00 | ||
| Lecture Notes – Service Configuration Management | |||
| Unit 7.4 – ITIL® Practices Summary | 00:05:00 | ||
| Lecture Notes – ITIL® Practices Summary | |||
| Module 8 - Key ITIL® Practices in Detail | |||
| Unit 8.1 – Continual Improvement | 00:48:00 | ||
| Lecture Notes – Continual Improvement | |||
| Unit 8.2 – Incident Management | 00:30:00 | ||
| Lecture Notes – Incident Management | |||
| Unit 8.3 – Problem Management | 00:41:00 | ||
| Lecture Notes – Problem Management | |||
| Unit 8.4 – Service Request Management | 00:16:00 | ||
| Lecture Notes – Service Request Management | |||
| Unit 8.5 – Automated Workflows | 00:38:00 | ||
| Lecture Notes – Automated Workflows | |||
| Unit 8.6 – Service Level Management | 00:18:00 | ||
| Lecture Notes – Service Level Management | |||
| Unit 8.7 – Key ITIL® Practices in Detail Summary | 00:01:00 | ||
| Lecture Notes – Key ITIL® Practices in Detail Summary | |||
| Module 9 - Examination Guidelines | |||
| Unit 9.1 – Examination Guidelines | 00:04:00 | ||
| Lecture Notes – ITIL® 4 Foundation – Examination Guidelines | |||
| Mock Exams | |||
| Mock Exam Introduction | 00:02:00 | ||
| Mock Exam 01: ITIL® 4 Foundation Examination | 01:00:00 | ||
| ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion | 01:00:00 | ||
| ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion | 00:59:00 | ||
| Mock Exam 02: ITIL® 4 Foundation Examination | 01:00:00 | ||
| Course Summary | |||
| Course Summary | 00:02:00 | ||
| Official Exam Booking | |||
| PeopleCert – Official Exam Booking | |||
FAQ's
A.Gamification in the ITIL® 4 Foundation Interactive Certification introduces game-like elements such as points, badges, leaderboards, and interactive challenges. These elements enhance engagement, motivation, and retention by making the learning process more enjoyable and immersive.
A.It is important for IT professionals as it provides a complete understanding of ITIL® principles, enabling them to enhance service delivery and align IT services with business goals
A.The interactive elements, such as simulations, quizzes, and scenario-based learning provide practical experience and immediate feedback.
A.This certification is widely recognised in the IT industry. It enhances your employability by demonstrating your understanding of IT service management best practices, making you an asset to organisations seeking to improve their IT processes.
A.Yes, the interactive elements allow you to track your progress through various modules.
A.The course features elements such as leaderboards, achievement badges, pop-up quizzes, and real-time feedback to keep learners motivated.
A.The course offers various learning activities including visual aids, interactive simulations, text materials, and practical exercises.
A.While ITIL® originated in IT, its principles are adaptable and valuable across various industries. Many organisations outside of IT, including healthcare and finance, have successfully applied ITIL® practices to enhance their service delivery.
A.ITIL® certifications are periodically updated to incorporate industry best practices and adapt to evolving technologies. However, the foundational principles remain stable and retain their relevance over time.
A.Yes, the Foundation Certification is a prerequisite for advancing to higher-level ITIL® certifications including the Practitioner.
A.Interactive simulations mirror real-world IT service management scenarios, allowing learners to apply ITIL principles in a controlled environment. These simulations help bridge the gap between theoretical knowledge and practical application.
A.The combination of theoretical knowledge and practical, gamified exercises prepares learners to handle real-world challenges by applying ITIL principles.
Dean Robbets
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Kent Alexendra
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Bailey Anderson
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