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Microsoft has a range of official exams designed for IT professionals who want to get certified, and Global Edulink provides excellent training, which will enable you to pass your chosen exam. If you hope to take the Microsoft Pro Windows 7 Enterprise Desktop Support Technician – Exam 70 – 685, then this is the course for you. Our course material is delivered straight to you and is perfectly tailored to help you pass the exam with flying colours.

Learning with Global Edulink has many advantages. The course material can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Course Objectives:

During this course, you will learn to:

  • Identifying cause of and resolving desktop application issues (20–25%)
  • Identifying cause of and resolving networking issues (20–25%)
  • Managing and maintaining systems that run Windows 7 client (20–25%)
  • Supporting mobile users (15–20%)
  • Identifying cause of and resolving security issues (15–20%)

Who is it for:

Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

Course Description:

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Method of Assessment:

This course prepares learners for and is assessed by the Microsoft Pro Windows 7 Enterprise Desktop Support Technician – Exam 70 – 685.

For further details about the exam, please visit: https://www.microsoft.com/en-gb/learning/exam-70-685.aspx.

Please Note: official exams are not included in this course and need to be purchased it separately.


Learners who successfully complete the exam will be awarded an official Microsoft Pro Windows 7 Enterprise Desktop Support Technician 70 – 685certificate.

Entry Requirements:

  • Learners must be over the age of 16.
  • Learners must have a basic understanding of the English Language, mathematics and IT.
  • Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.

Career Path:

  • Configuration Manager
  • Network Analyst
  • Network Administrator
  • Network Manager

Course Curriculum

1. learn how to install, upgrade, and migrate to windows 7
1: Learn how to install, upgrade, and migrate to Windows 7 – Part 1 00:48:00
1: Learn how to install, upgrade, and migrate to Windows 7 – Part 2 00:54:00
2. how to configure disks, device drivers and file access
2 : How to configure Disks And Device Drivers 00:53:00
3 : How to Configure File Access And Printers 01:09:00
3. diagnosing and troubleshooting log on problems and networking
4 : Diagnosing and Troubleshooting Log on Problems 01:09:00
5 : Networking and Connectivity 01:22:00
4. how to troubleshoot network connectivity problems
6 : How to troubleshoot network connectivity problems – Part 1 01:06:00
6 : How to troubleshoot network connectivity problems – Part 2 00:43:00
5. guidelines for mobile computing and remote access
7 : Guidelines for Mobile Computing and Remote Access 01:26:00
6. how to secure windows 7
8 : How to Secure Windows 7- Part 1 01:31:00
8 : How to Secure Windows 7- Part 2 01:04:00
7. reliability monitoring and windows 7 maintenance
9 : Performance and Reliability Monitoring 01:05:00
10 : Windows 7 Maintenance 01:13:00
mock exam
Mock Exam : Microsoft Pro Windows 7, Enterprise Desktop Support Technician – Exam 70 – 685 00:40:00
£199 £49 (inc. VAT)

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  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'Microsoft'
  • 16Guided Learning Hours
  • Course Material
  • 07 Number of Modules
  • Mock Exam
  • Official Exam

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Course Reviews


101 ratings
  1. asdilni noha

    Great course

    This is a very good go-over of the Microsoft 70-685 course curriculum. Clear format, and good explanation.