What Will I Learn?

Understand the customer service environment
Learn about the principles of business.
Learn how to resolve customer problems and complaints in an effective manner.
Gain an insight into customers, customer retention and the importance of customer retention for an organization..
Learn how to monitor customer service interactions and feedbacks.
Gain an insight into equality, diversity and inclusion in the workplace and the importance of practicing it in the workplace.

Overview:

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course.

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Access Duration You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.
Course Benefits
  • Eligibility for an NUS extra discount card
  • Fully accredited UK courses
  • 24/7 access to our user friendly learning portal
  • Tutor support Monday-Friday
  • Excellent quality video tutorials
  • Dedicated customer support via chat, telephone, and email
Entry Requirement Learners will need to be over the age of 19, and must demonstrate the following:

  • Vocational or academic qualification at Level 2 or higher
  • Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

  • Proof of educational qualifications
  • You must provide an identification document such as a passport or a driving licence.

Upon submission of the documents your application will be reviewed. If you fail to meet the entry requirements of the program your application will not be accepted.

Method of Assessment

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Course Objectives
  • Provide learners with the underpinning knowledge that is required by employers to work in a range of different environments within a customer service role
  • Develop essential knowledge of the principles and practices of providing effective customer service, including customer retention, resolving customer complaints and problems
  • Understand how customer service delivery affects customer expectations
Course Description
  • Qualification type: Level 3 Certificate
  • Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
  • Accreditation status: Accredited
  • Level: 3
  • Guided Learning Hours (GLH): 220
  • Total Qualification Time (TQT): 240
  • Qualification number (QN): 60170736
Certification

Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service.

Awarding Body CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership.

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

Progression and Career Path Learners who achieve this qualification could progress to:

  • NCFE Level 3 Diploma in Customer Service
  • NCFE Level 4 NVQ Diploma in Customer Service

It may also be useful to learners studying qualifications in the following sector areas:

  • Travel and Tourism
  • Sport, Leisure and Recreation
  • Retail
  • Health Public Service and Care
  • Engineering and Manufacturing technologies
  • Arts, Media and Publishing

Course Curriculum

1: understand the customer service environment
Understand the Customer Service Environment 00:00:00
Assignment Brief 00:00:00
2: principles of business
Principles of Business – Part 1 00:00:00
Principles of Business – Part 2 00:00:00
Assignment Brief – Part 1 00:00:00
Assignment Brief – Part 2 00:00:00
☑ submit your assignment
Submit Your Assignment – Certificate in Principles of Customer Service 00:00:00
☑ re-submit your assignment
3: understand how to resolve customer’s problems or complaints
Understand how to Resolve Customer’s Problems or complaints 00:00:00
Assignment Brief 00:00:00
4: understand customers and customer retention
Understand Customers and Customer Retention 00:00:00
Assignment Brief 00:00:00
☑ submit your assignment
Submit Your Assignment – Certificate in Principles of Customer Service 00:00:00
☑ re-submit your assignment
5: understand how to monitor customer service interactions and feedback
Understand How to Monitor customer Service Interactions and Feedback 00:00:00
Assignment Brief 00:00:00
6: understand equality, diversity and inclusion in the workplace
Understand Equality, Diversity and Inclusion in the Workplace 00:00:00
Assignment Brief 00:00:00
7: understand how to manage performance and conflict in the workplace
Understand how to Manage Performance and Conflict in the Workplace 00:00:00
Assignment Brief 00:00:00
☑ submit your assignment
Submit Your Assignment – Certificate in Principles of Customer Service 00:00:00
☑ re-submit your assignment
£499 £359 (inc. VAT)
or only £89 (inc. VAT) intial payment

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Initial Fee: £89.00 (Inc. VAT)
Awarding Body Registration:

£89.00 (Inc. VAT)

Assessment: £189.00 (Inc. VAT)

(Pay in 07 Installments)

Total Price: £367.00 (Inc. VAT)

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  • 365 Days
  • ,
  • Course Certificate
  • Awarded by 'NCFE'
  • 220Guided Learning Hours
  • Course Material
  • 07 Number of Modules
  • Assessment Included

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