Level 3 Certificate in Principles of Customer Service

Overview

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic Level 3 Certificate in Principles of Customer Service online course.

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme.

Why Choose Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Entry Requirement

Learners will need to be over the age of 19, and must demonstrate the following:

• Vocational or academic qualification at Level 2 or higher
• Basic level of literacy, numeracy and ICT ability

In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following;

• Proof of educational qualifications
• You must provide an identification document such as a passport or a driving licence.

Upon submission of the documents your application will be reviewed. If you fail to meet the entry requirements of the program your application will not be accepted.

Progression and Career Path

This accredited qualification is sure to boost up your candidature for various job positions in customer service. You can also use this certificate to attain career progression, as it builds on your knowledge and eligibility to move significantly within the industry. Following are few of the job positions this certificate will be beneficial in, along with the average UK salary per annum according to https://www.payscale.com,

• Customer Service Sales Associate – £19,890 per annum
• Customer Service Coordinator – £19,986 per annum
• Customer Service Associate – £18,802 per annum
• Customer Service Representative – £17,907 per annum
• Customer Service Manager – £27,782 per annum
• Customer Service Team Leader – £23,157 per annum
• Customer Service Supervisor – £19,487 per annum
• Assistant Manager, Customer Service – £20,522 per annum

On achieving this qualification, you can progress onto the following courses,

• Level 3 Diploma in Customer Service
• Level 4 NVQ Diploma in Customer Service