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Overview:

Working in the hotel and hospitality industry is a great choice, as once you’re qualified you are able to work anywhere in the world, especially if you know how to use Opera PMS, the world’s leading hotel software. Once you know how to use Opera PMS you will be able to pursue a career in Hotel Reception, and Hotel Reception Management, and could be travelling all over the world, as Opera PMS is used in most hotels. This course has been created by experts with years of experience, and covers everything you need to know to succeed.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Course Objectives:

  • To navigate Opera PMS
  • To set up an Opera PMS profile
  • To book a reservation on Opera PMS (including preferences, amending reservations, and cancelling reservations)
  • To check guests in and out
  • To carry out cashier functions
  • To manage alerts and traces
  • To manage room function, and status

Course Description:

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Method of Assessment:

At the end of the course learners will also take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Entry Requirements:

Learners should be age 16 or over, and must have a basic understanding of Maths, English, and ICT.

Career Path:

This course allows you to pursue a career in any of the following job roles:

  • Hotel Receptionist
  • Hotel Telephone Operator
  • Front of House
  • Hotel Reception Manager

Course Curriculum

1: opera log in and log out, main screen
Opera Log in and Log Out, Main screen 00:00:00
2: profile creation and amendments
Profile Creation and Amendments 00:00:00
3: profile notes
Profile Notes 00:00:00
4: finding reservation
Finding Reservation 00:00:00
5: rate query and rate query details screens
Rate Query and Rate Query details Screens 00:00:00
6: creating reservation
Creating Reservation 00:00:00
7: preferences and features request
Preferences and Features Request 00:00:00
8: amending reservations
Amending Reservations 00:00:00
9: cancelling reservations
Cancelling Reservations 00:00:00
10: ten: check in
Check In 00:00:00
11: check out
Check Out 00:00:00
12: cashiering: posting charges13: cashiering: splitting and transferring charges
Cashiering: Posting Charges 00:00:00
13: cashiering: splitting and transferring charges
Cashiering: Splitting and Transferring Charges 00:00:00
14: cashiering – routing
Cashiering – Routing 00:00:00
15: cashiering - fast postings and fixed charges
Cashiering – Fast Postings and Fixed Charges 00:00:00
16: alerts
Alerts 00:00:00
17: traces
Traces 00:00:00
18: rooms management - room status, out of order and out of service
Rooms Management – Room Status, Out Of Order And Out Of Service 00:00:00
19: opera reports
Opera Reports 00:00:00
20: hot keys on opera
Hot Keys on Opera 00:00:00
£199 £49 (inc. VAT)

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  • 365 Days
  • Course Certificate
  • ACCREDITED BY CPD & iAP
  • 04Guided Learning Hours
  • Course Material
  • 20 Number of Modules
  • Exam Included

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