Principles of Communication and Relationship Management

Access Duration - 365 Days
Awarded By   Pearson Awarded By Pearson
Guided Learning Hour 09 Guided Learning Hours (09)
Course Materialr Course Material
Number of Modules 08 Number of Modules 08
4.5( 4 REVIEWS )

What Will I Learn?

Learn why communication is important and how to choose the right communication method
Learn to chair meetings and monitor its outcome
Learn to apply emotional intelligence in the workplace
Learn techniques to manage conflict in the workplace
Understand negotiating techniques and strategies


The Principles of Communication and Relationship Management focuses on the vital element of communication and how it is related to management. The communication process allows for managers to use different communications channels and methods to accomplish the goals of an organisation. It all comes down to effective communication, influencing people, motivating them, establishing a rapport and keeping everyone informed of the relevant actions and events. Soft skills are as central to the smooth functioning of an organisation as that of specialist skills. While individuals are expected to be skilled in certain areas and sectors, the focus has shifted to soft skills and rightfully so, with leading organisations encouraging an ideal combination of both to help you carry out your tasks efficiently and maintain a high standard of performance.

The programme is extensive and will cover key modules such as communication methods and formats, organising and chairing meetings, holding difficult conversations, understanding emotional intelligence and managing different types of conflict. Each module is discussed thoroughly to ensure learners gain an in-depth understanding of the subject matter.

The Principles of Communication and Relationship Management is highly beneficial to individuals working in managerial roles and will get you acquainted with the communication channels and communication process. Getting qualified will further improve your opportunities of career progression, and having this certification on your resume will demonstrate to employers that you have expanded your soft skills and expertise in this area. You will gain an in-depth knowledge of transferable skills and personal behaviours and why gaining them makes you a marketable candidate to leading enterprises. It will help you contribute to the overall success of an organisation.

Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

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  • Who is this course aimed at?
  • Entry requirements
  • Access Duration
  • Method of assessment
  • Certification
  • Progression and Career Path
  • Aspiring Managers
  • Business Professionals
  • Individuals in top management positions
  • Leaders
  • All learners should be over the age of 16 and have a basic understanding of Maths, English and ICT.
  • A sound educational background is an advantage.

You will have 12 months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

In order to complete the Principles of Communication and Relationship Management, learners will take an online multiple choice questions assessment test. This online multiple choice questions assessment test is marked automatically so that you will receive an instant grade and know whether you have passed the course.

Those who successfully complete the course will be awarded an e-certificate of “Principles of Communication and Relationship Management” endorsed by Pearson. It will make you valuable, and your motivation at gaining new skills will be recognised.

Once you qualify in the Principles of Communication and Relationship Management, you will gain an accredited qualification that will demonstrate your expertise in effective communication. You can use this certificate as a foundation to study further in the subject or to build on your soft skills and progress in your choice of career. You will be recognised for your impactful communication. Given below are job roles you can land with this certification.

  • Manager
  • Business Professional
  • Company Leader

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1: Successful Communication
Communication Methods and Formats
Communication Process and Communication Channels
Choosing the Right Communication Method
Barriers to Good Communication and How to Overcome Them
Impacts of Ineffective Communication
2: Chairing Meetings
Organising Meetings
Chairing Meetings and Monitoring Outcomes
3: Difficult Conversations
Holding Challenging Conversations
Raising Concerns and Whistleblowing
4: Emotional Intelligence
Using Emotional Intelligence Effectively in the Workplace
5: Stakeholder Management
What is Stakeholder Management?
Influencing Stakeholders
6: Managing Conflict
Types of Conflict and Consequences
Techniques for Managing Conflict
7: Cross-Team Collaboration
Facilitating Cross-team Relationships
Why Collaborate?
8: Negotiating and Influencing
How to Negotiate Effectively
Stages of Negotiation
Negotiation Strategies and Techniques
Influence in Action
Negotiating without Conflict
Being Assertive

Students feedback


Average rating (4)
5 Star
4 Star
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1 Star
    S C

    Steff Clark

    July 26, 2020
    Improved my knowledge

    Learned about the principles of communication and management

    R W

    Robin Williams

    July 10, 2020
    Extensive material

    The material provided on this subject was extensive and in-depth. While I had some understanding of successful communication methods, I felt that I wanted to enhance my skills and knowledge even further. By taking this course, I was able to achieve my goals. Great job Global Edulink.

    C T

    Caden Thompson

    June 21, 2020

    I gained a thorough understanding of the impact of successful communication.

    B P

    Bev Phillips

    June 01, 2020
    Straightforward and easy

    As a full time employee, I had very little time on my hands and was wondering if I would be able to successfully complete it. But, there was a lot of flexibility that helped me to complete it within the given timeframe. I learned so much through this course and enjoyed myself.

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