The Principles of Communication and Relationship Management focuses on the vital element of communication and how it is related to management. The communication process allows for managers to use different communications channels and methods to accomplish the goals of an organisation. It all comes down to effective communication, influencing people, motivating them, establishing a rapport and keeping everyone informed of the relevant actions and events. Soft skills are as central to the smooth functioning of an organisation as that of specialist skills. While individuals are expected to be skilled in certain areas and sectors, the focus has shifted to soft skills and rightfully so, with leading organisations encouraging an ideal combination of both to help you carry out your tasks efficiently and maintain a high standard of performance.
The programme is extensive and will cover key modules such as communication methods and formats, organising and chairing meetings, holding difficult conversations, understanding emotional intelligence and managing different types of conflict. Each module is discussed thoroughly to ensure learners gain an in-depth understanding of the subject matter.
The Principles of Communication and Relationship Management is highly beneficial to individuals working in managerial roles and will get you acquainted with the communication channels and communication process. Getting qualified will further improve your opportunities of career progression, and having this certification on your resume will demonstrate to employers that you have expanded your soft skills and expertise in this area. You will gain an in-depth knowledge of transferable skills and personal behaviours and why gaining them makes you a marketable candidate to leading enterprises. It will help you contribute to the overall success of an organisation.
Pearson Education is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. The company is with more than 22,500 employees operating in 70 countries. They provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. They are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work.
Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
|1: Successful Communication|
|Communication Methods and Formats||00:00:00|
|Communication Process and Communication Channels||00:00:00|
|Choosing the Right Communication Method||00:00:00|
|Barriers to Good Communication and How to Overcome Them||00:00:00|
|Impacts of Ineffective Communication||00:00:00|
|2: Chairing Meetings|
|Chairing Meetings and Monitoring Outcomes||00:00:00|
|3: Difficult Conversations|
|Holding Challenging Conversations||00:00:00|
|Raising Concerns and Whistleblowing||00:00:00|
|4: Emotional Intelligence|
|Using Emotional Intelligence Effectively in the Workplace||00:00:00|
|5: Stakeholder Management|
|What is Stakeholder Management?||00:00:00|
|6: Managing Conflict|
|Types of Conflict and Consequences||00:00:00|
|Techniques for Managing Conflict||00:00:00|
|7: Cross-Team Collaboration|
|Facilitating Cross-team Relationships||00:00:00|
|8: Negotiating and Influencing|
|How to Negotiate Effectively||00:00:00|
|Stages of Negotiation||00:00:00|
|Negotiation Strategies and Techniques||00:00:00|
|Influence in Action||00:00:00|
|Negotiating without Conflict||00:00:00|
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