Salesforce Certification Training: Admin 201 and App Builder

Access Duration - 365 Days
4.8( 4 REVIEWS )

What Will I Learn?

Learn how to differentiate the building blocks of Salesforce
Understand the Data model
Understand the Security model
Be able to define Business process automation options
Master Sales Cloud and Service Cloud modules


One of the biggest advantages of using Salesforce is the information it retrieves — both the quality and the quantity. When managing a company and a sales team, the ability to log information and track records is everything. With Salesforce, each team member gets to keep track of their clients, communications, documents, schedules, and much more, but managers benefit from this as well.

Salesforce is a wonderful, yet complex tool, and in order to benefit from all of its features, you need training. This ‘Salesforce Certification Online Training’ will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 and App Builder Certification)

Why You Should Consider Taking this Course at Global Edulink?

Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course.  Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

  • Access Duration
  • Who is this Course for?
  • Entry Requirement
  • Method of Assessment
  • Certification
  • Awarding Body
  • Career Path & Progression
The course will be delivered directly to you, and from the date you joined the course you have 12 months of access to the online learning platform. The course is self-paced, and you can complete it in stages at any time.
  • Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform
  • Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform
  • Siebel and other CRM products professionals
  • Freshers who are looking to get a jump start to their careers in Cloud computing
  • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
  • A sound educational background is recommended

In order to complete the course successfully, learners will take an online assessment. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Upon the successful completion of the course, you will be awarded the ‘Salesforce Certification Training: Admin 201 and App Builder’ certificate by CPD.

CPD is an internationally recognised qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.

Once you successfully complete the course, you will gain an accredited qualification that will prove your skills and expertise in the subject matter. With this qualification you can further expand your knowledge by studying related courses on this subject, or you can go onto get a promotion or salary increment in your current job role. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum according to

  • CRM Business Analyst - £30,275 per annum
  • Digital Marketing Professional - £32,612 per annum
  • Customer Relations Management - £34,258 per annum

Key Features

Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842

Course Curriculum

1: Introduction to Cloud Computing and SFDC
What is Cloud Computing
Service and Deployment models in the Cloud
Market situation
Cloud Ownership
Introduction to SF1 and Platform
Declarative & Programmatic Options in
Meta-data Driven Architecture
Multi-tenant Architecture
Business and IT benefits
Use of SF1
2: Building Blocks of Platform
Sign-up for a Free Environment / Org
Adding company logo
Benefits of System overview
Salesforce Key Building Blocks
Editions and Different Environments Available
MVC Pattern
Student App
Student App Master Basic Data Model
Student Master and Marks/Grades
Student Master Basic Security Model
Student Master Reports
Student Master Application Scope
3: SFDC Data model, Objects, Relationships and Fields
Create Custom Objects and understand various properties in the Object definition section
Customize standard objects
Field and Data Types
Custom Field Prosperities
Field Dependencies
Types of Relationship Fields
Search Layouts
4: SFDC Security Model and Its Features
Security Model Mind Map
System Level or Org Level Security
User Administration and Troubleshooting
Permission Sets
Profile and Permissions Sets
Password Policy
IP Address security
Login hours
Session settings
Page layout assignment
Tab setting
Field level security
5: SFDC Security Model Object, Record and Field Level Features
Security Model Mind Map
Record Level and Object Level
Organization wide defaults
Organization wide defaults – Student App
Role and Role Hierarchy
Criteria Based Sharing
Different ways to gain Record Level Access
Public Group
Public group Vs Queue
6: Business Logic
Business Logic Mind Map
Different Options to Implement Business Logic
Validation Rules
Rollup Summary Fields
Record Types and Page Layouts
7: Business Process Automation
Business Requirements – Workflow Rules
Workflow – Actions (Time When Action Takes Place)
Workflow – Actions
Workflow – Considerations
Approvals – Introduction
Approvals – How to Create A Process
Approvals – Actions
Approvals – How and What Can Approvers Do
8: Introduction to Sales Cloud
Sales Cloud
Sales Process
Sales Productivity Features
Lead Management
Lead auto response
Lead assignment
Web to lead
Accounts and Contacts Management
Campaign Management
Price Book, Products, Price Book Entries
9: Introduction to Service Cloud
Service Cloud
Case Management
Typical Service and Support Process
Automation – Web2Case and Auto-Response
Automation – Email2Case
Automation – Assignment Rules
Automation – Escalation Rules
Email Templates in Case Management
Case Resolution – Solutions
Case Resolution Using Knowledge
Communities Basics
Communities Setup and Administration
Communities – Ideas and Answers
10: Data Handling and Processing
Data Handling and Processing Overview
Exporting data and Regular Backup
External ID and Unique Fields
Install Apex Data loader
Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
Transfer record ownership
11: Reports and Dashboards
Execute a report with and without modifications
Create a tabular report, summary and matrix report
Report and Security
Report Builder and Standard Reports Available
Add a chart and a few other features like highlighting
Create a custom report type and store in a folder
User filters in reports
Create a dashboard
Bucket field
Tabular Report significance
Summary report significance
Matrix report significance
Joined report significance
Dynamic dashboard
12: Salesforce 1, Lightning App Builder, Salesforce A, Outlook
Customizable parts of the SF1 app
Security and customizable settings
Navigation menu
Compact layouts and Mobile cards
Basic admin activities on Salesforce A
Outlook and SF synch up
13: Activity Management, AppExchange, Content and Folder Management
Activity management – Tasks, Events, and Open activities
Creating and tracking tasks and events
Folders and Document templates
14: Chatter, Global Action and Publisher Layout
Chatter groups, feeds, people
Files, Follow records, people
Groups Topics and Files
Global action types-Create
Log a call, Custom VF page
Custom canvas, Publisher layout
Global an Object specific actions
15: Salesforce Mobile
Salesforce1 Vs SalesforceA
16: Deployment
Outbound Change Sets
Inbound Change Sets
Deployment Settings
17: Application Cycle
Change Sets
18: Lightning in Salesforce
Lightning Components
Lightning Component Capabilities
Lightning Components vs. Visualforce
19: Buttons and Link Management
Creating Custom Buttons
Creating Custom Links
Creating Records with Actions
Global Action
Object Specific Action
20: App Exchange
AppExchange Overview
Finding and Selecting an App
Installing an App
Finding a Developer
Finding a Consultant

Students feedback


Average rating (4)
5 Star
4 Star
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1 Star
    K R

    Kerry Read

    January 12, 2021
    Loved the content

    Loved the content and the explanation. This type of learning helps me a lot and I’m thankful for the course.

    E P

    Erin Parker

    December 18, 2020
    Very helpful

    Very helpful course! I loved how the course have explained every detail about all the things in Salesforce and required for the Administrator Certification.

    A W

    Angel West

    November 12, 2020
    Gained new knowledge

    Salesforce is new to me and everything I have watched here has added new knowledge to me.

    H M

    Haiden Morris

    October 02, 2020
    Well organised

    The topics are well explained and help understand the key functions of Salesforce.

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