Salesforce Certification Training: Admin 201 and App Builder
Access Duration - 365 Days
4.8( 4 REVIEWS )
132 STUDENTS
What Will I Learn?
Learn how to differentiate the building blocks of Salesforce
Understand the Data model
Understand the Security model
Be able to define Business process automation options
Master Sales Cloud and Service Cloud modules
Overview
One of the biggest advantages of using Salesforce is the information it retrieves — both the quality and the quantity. When managing a company and a sales team, the ability to log information and track records is everything. With Salesforce, each team member gets to keep track of their clients, communications, documents, schedules, and much more, but managers benefit from this as well.
Salesforce is a wonderful, yet complex tool, and in order to benefit from all of its features, you need training. This ‘Salesforce Certification Online Training’ will make you an expert in all the concepts related to administration and declarative development options. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 and App Builder Certification)
Why You Should Consider Taking this Course at Global Edulink?
Global Edulink is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD. At Global Edulink, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the Course. Learners who register will be given excellent support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.
- Access Duration
- Who is this Course for?
- Entry Requirement
- Method of Assessment
- Certification
- Awarding Body
- Career Path & Progression
The course will be delivered directly to you, and from the date you joined the course you have 12 months of access to the online learning platform. The course is self-paced, and you can complete it in stages at any time.
- Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform
- Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform
- Siebel and other CRM products professionals
- Freshers who are looking to get a jump start to their careers in Cloud computing
- Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
- A sound educational background is recommended
In order to complete the course successfully, learners will take an online assessment. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.
Upon the successful completion of the course, you will be awarded the ‘Salesforce Certification Training: Admin 201 and App Builder’ certificate by CPD.
CPD is an internationally recognised qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in an enterprise.
Once you successfully complete the course, you will gain an accredited qualification that will prove your skills and expertise in the subject matter. With this qualification you can further expand your knowledge by studying related courses on this subject, or you can go onto get a promotion or salary increment in your current job role. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum according to http://payscale.com/
- CRM Business Analyst - £30,275 per annum
- Digital Marketing Professional - £32,612 per annum
- Customer Relations Management - £34,258 per annum
Key Features
Gain an Accredited UK Qualification
Access to Excellent Quality Study Materials
Personalised Learning Experience
Support by Phone, Live Chat, and Email
Eligible for TOTUM Discount Card
UK Register of Learning Providers Reg No : 10053842Course Curriculum
| 1: Introduction to Cloud Computing and SFDC | |||
| What is Cloud Computing | |||
| Service and Deployment models in the Cloud | |||
| Market situation | |||
| Cloud Ownership | |||
| Introduction to SF1 and Force.com Platform | |||
| Declarative & Programmatic Options in Force.com | |||
| Meta-data Driven Architecture | |||
| Multi-tenant Architecture | |||
| Business and IT benefits | |||
| Use of SF1 | |||
| 2: Building Blocks of Force.com Platform | |||
| Sign-up for a Free Environment / Org | |||
| Adding company logo | |||
| Benefits of System overview | |||
| Salesforce Key Building Blocks | |||
| Editions and Different Environments Available | |||
| MVC Pattern | |||
| Student App | |||
| Student App Master Basic Data Model | |||
| Student Master and Marks/Grades | |||
| Student Master Basic Security Model | |||
| Student Master Reports | |||
| Student Master Application Scope | |||
| 3: SFDC Data model, Objects, Relationships and Fields | |||
| Create Custom Objects and understand various properties in the Object definition section | |||
| Customize standard objects | |||
| Field and Data Types | |||
| Custom Field Prosperities | |||
| Field Dependencies | |||
| Types of Relationship Fields | |||
| Search Layouts | |||
| 4: SFDC Security Model and Its Features | |||
| Security Model Mind Map | |||
| System Level or Org Level Security | |||
| User Administration and Troubleshooting | |||
| Permission Sets | |||
| Profile and Permissions Sets | |||
| Password Policy | |||
| IP Address security | |||
| Login hours | |||
| Session settings | |||
| Activations | |||
| Page layout assignment | |||
| Tab setting | |||
| Field level security | |||
| 5: SFDC Security Model Object, Record and Field Level Features | |||
| Security Model Mind Map | |||
| Record Level and Object Level | |||
| Organization wide defaults | |||
| Organization wide defaults – Student App | |||
| Role and Role Hierarchy | |||
| Criteria Based Sharing | |||
| Different ways to gain Record Level Access | |||
| Public Group | |||
| Queue | |||
| Public group Vs Queue | |||
| 6: Business Logic | |||
| Business Logic Mind Map | |||
| Different Options to Implement Business Logic | |||
| Functions | |||
| Formula | |||
| Validation Rules | |||
| Rollup Summary Fields | |||
| Record Types and Page Layouts | |||
| 7: Business Process Automation | |||
| Business Requirements – Workflow Rules | |||
| Workflow – Actions (Time When Action Takes Place) | |||
| Workflow – Actions | |||
| Workflow – Considerations | |||
| Approvals – Introduction | |||
| Approvals – How to Create A Process | |||
| Approvals – Actions | |||
| Approvals – How and What Can Approvers Do | |||
| 8: Introduction to Sales Cloud | |||
| Sales Cloud | |||
| Sales Process | |||
| Sales Productivity Features | |||
| Lead Management | |||
| Lead auto response | |||
| Lead assignment | |||
| Web to lead | |||
| Accounts and Contacts Management | |||
| Opportunities | |||
| Campaign Management | |||
| Price Book, Products, Price Book Entries | |||
| 9: Introduction to Service Cloud | |||
| Service Cloud | |||
| Case Management | |||
| Typical Service and Support Process | |||
| Automation – Web2Case and Auto-Response | |||
| Automation – Email2Case | |||
| Automation – Assignment Rules | |||
| Automation – Escalation Rules | |||
| Email Templates in Case Management | |||
| Channels | |||
| Case Resolution – Solutions | |||
| Case Resolution Using Knowledge | |||
| Communities Basics | |||
| Communities Setup and Administration | |||
| Communities – Ideas and Answers | |||
| 10: Data Handling and Processing | |||
| Data Handling and Processing Overview | |||
| Exporting data and Regular Backup | |||
| External ID and Unique Fields | |||
| Import | |||
| Install Apex Data loader | |||
| Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records, | |||
| Transfer record ownership | |||
| 11: Reports and Dashboards | |||
| Execute a report with and without modifications | |||
| Create a tabular report, summary and matrix report | |||
| Report and Security | |||
| Report Builder and Standard Reports Available | |||
| Add a chart and a few other features like highlighting | |||
| Create a custom report type and store in a folder | |||
| User filters in reports | |||
| Create a dashboard | |||
| Bucket field | |||
| Tabular Report significance | |||
| Summary report significance | |||
| Matrix report significance | |||
| Joined report significance | |||
| Dynamic dashboard | |||
| 12: Salesforce 1, Lightning App Builder, Salesforce A, Outlook | |||
| Customizable parts of the SF1 app | |||
| Security and customizable settings | |||
| Navigation menu | |||
| Compact layouts and Mobile cards | |||
| Basic admin activities on Salesforce A | |||
| Outlook and SF synch up | |||
| 13: Activity Management, AppExchange, Content and Folder Management | |||
| Activity management – Tasks, Events, and Open activities | |||
| Creating and tracking tasks and events | |||
| Folders and Document templates | |||
| AppExchange | |||
| 14: Chatter, Global Action and Publisher Layout | |||
| Chatter groups, feeds, people | |||
| Files, Follow records, people | |||
| Groups Topics and Files | |||
| Global action types-Create | |||
| Log a call, Custom VF page | |||
| Custom canvas, Publisher layout | |||
| Global an Object specific actions | |||
| 15: Salesforce Mobile | |||
| Salesforce1 | |||
| SalesforceA | |||
| Salesforce1 Vs SalesforceA | |||
| 16: Deployment | |||
| Outbound Change Sets | |||
| Inbound Change Sets | |||
| Deployment Settings | |||
| 17: Application Cycle | |||
| Milestones | |||
| Sandboxes | |||
| Change Sets | |||
| Packages | |||
| 18: Lightning in Salesforce | |||
| Lightning Components | |||
| Lightning Component Capabilities | |||
| Lightning Components vs. Visualforce | |||
| 19: Buttons and Link Management | |||
| Creating Custom Buttons | |||
| Creating Custom Links | |||
| Creating Records with Actions | |||
| Global Action | |||
| Object Specific Action | |||
| 20: App Exchange | |||
| AppExchange Overview | |||
| Finding and Selecting an App | |||
| Installing an App | |||
| Finding a Developer | |||
| Finding a Consultant | |||
Kerry Read
Loved the content and the explanation. This type of learning helps me a lot and I’m thankful for the course.
Erin Parker
Very helpful course! I loved how the course have explained every detail about all the things in Salesforce and required for the Administrator Certification.
Angel West
Salesforce is new to me and everything I have watched here has added new knowledge to me.
Haiden Morris
The topics are well explained and help understand the key functions of Salesforce.