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What Will I Learn?

Gain a clear understanding of the allergens.
Learn how to define an allergy and allergens.
Learn how to identify common allergies and their causes.
Learn how to explain the physical symptoms of allergens.
Learn how to define the benefits to customers with new regulations.
Learn how non-packed foods are labelled.


Since December 2014 allergen labelling rules were changed. The new regulation introduced the requirement for allergen information to be displayed on non-packed and pre-packed foods for direct sale. The Serving the Allergic and Food Intolerant Customer course is designed for individuals who want to develop an understanding allergies and their causes and the understanding of food labels.

Serving the Allergic and Food Intolerant Customer course introduces learners to allergy awareness, understanding pre-packed food labels and serving non-packed food. The course covers legislations and understanding of food labels with an ingredients list, warnings on packed food and how to prepare and serve non-packed food.

Serving the Allergic and Food Intolerant Customer course is essential for individuals who are responsible for serving food and drinks to customers. Gaining a thorough understanding of allergens and food labels will enable you to serve your customer better and with their interest at heart.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

Access Duration The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Who is this Course aimed at?
  • Employees, workers
  • Managers
  • Anyone who wants to further advance their knowledge in allergens and allergies and food intolerant customers
Entry Requirement
  • The course is suitable for all levels of employees and managers who serve customers
  • Anyone with an interest in food intolerance
  • Individuals working in the food service industry
Method of Assessment

At the end of the Serving the Allergic and Food Intolerant Customer you will be evaluated through an online multiple choice exam. In order to complete this program successfully and gain your professional qualification.

Certification Those who successfully complete the course will be awarded the Serving the Allergic and Food Intolerant Customer by the Chartered Institute of Environmental Health. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.
Awarding Body CIEH (The Chartered Institute of Environmental Health) has been supporting professionals since 1883 and an awarding body for the environmental health sector. CIEH has been instrumental in developing several environmental standards in the public and health sectors contributing greatly to the overall wellbeing on a global scale. They set a high standard of improving public health and influencing policy. They provide educational opportunities and training for environmental health professionals working across the public and private sectors. It is with a vision to provide and support a healthier, cleaner and safer environment for all.
Progression and Career Path Once you successfully complete the Serving the Allergic and Food Intolerant Customer you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is calculated according to https://www.payscale.com. The certification will enable employees in the capacity of junior and senior workers, Supervisors and Managers who serve customers to gain employment with high earning potential.


Common Career Paths For Food and Beverage Manager
Other Benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: allergy awareness
1.1 Introduction 00:00:00
1.2 Food allergies and intolerance 00:00:00
1.3 Symptoms 00:00:00
1.4 Regulated allergens 00:00:00
1.5 Benefits of allergy awareness 00:00:00
1.6 Summary 00:00:00
2: understanding pre-packed food labels
2.1 Introduction 00:00:00
2.2 Old and new labels 00:00:00
2.3 Allergy advice statements “Free from…” foods 00:00:00
2.4 Allergy alerts 00:00:00
2.5 Summary 00:00:00
3: serving non packed food
3.1 Introduction 00:00:00
3.2 Providing allergen information 00:00:00
3.3 Creating an ingredients list 00:00:00
3.4 Avoiding cross contamination 00:00:00
3.5 Serving customers with food allergies 00:00:00
3.6 Dealing with an allergic reaction 00:00:00
3.7 Summary 00:00:00
£119 £28 (inc. VAT)

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  • 365 Days
  • Course Certificate
  • Awarded by 'CIEH'
  • 03Number of Modules
  • Exam Included

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cv All students enrolled with Global Edulink are entitled to a CV Writing and Interview Skills Pack, which includes CV templates, cover letter guidance, and advice for interviews. MORE INFO
cv If you need career support Global Edulink is here for you. We provide excellent career support through our Career Support Service.
NUS Extra Card

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