Study 100% Online & Flexibly
Learn at your own pace with convenient online access that fits around your everyday life.
Course Overview
Workplace conflict can develop gradually, and recognising its early signs can help managers respond before it affects team relationships and performance. The CMI Bitesize course, What is Conflict?, is a short online professional development programme that introduces the nature of conflict in the workplace. As the first programme in the Conflict Resolution series developed by the Chartered Management Institute (CMI), it provides a useful starting point for understanding workplace disagreements and their impact on organisations.
Through this short workplace conflict management course, you will explore different types and causes of conflict, the stages through which it develops and its effects on organisational performance. You will also examine conflict in virtual teams and understand how disagreements can become dysfunctional if they are not managed effectively. Practical tools, case studies, checklists, videos and reflective activities help you connect the learning to situations within your own organisation. The course is suitable for aspiring and practising middle managers, team leaders, HR professionals and operational managers who want to strengthen their understanding of workplace conflict.
With Global Edulink, you can complete this CMI Bitesize conflict resolution course fully online and access the learning materials across different devices. You will have three months of access, allowing you to study in short sessions around your work and personal commitments. Dedicated mentor support is also available to help guide your learning. Upon successful completion, you will receive a Certificate of Achievement from CMI, providing recognition of your continuing professional development (CPD). There are no formal examinations, allowing you to focus on the learning materials and reflective activities.
The knowledge gained from this CMI conflict management course may support career development towards team leadership and management roles, depending on your experience and additional qualifications. The content is mapped to the CMI Professional Standards, helping you develop knowledge relevant to effective management practice. You can also continue your learning through the CMI Bitesize programmes, Resolving Conflict in the Workplace and Knowledge, Skills and Behaviours for Managing Conflict, or explore further development through a CMI Level 5 qualification. Develop the confidence to recognise workplace conflict and understand how it can be managed more effectively.
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Course Highlights
Short, focused online learning designed for busy managers.
A recognised Certificate of Achievement to show your continuing professional development.
Content that is mapped to current professional standards.
A starting point for the full Level 5 qualification in Management and Leadership.
Why Choose This Course?
Experience a flexible and supportive learning journey with comprehensive course materials, dedicated guidance and valuable features designed to help you successfully complete your qualification.
Why Study With Global Edulink?
Global Edulink combines endorsed programmes with flexible delivery, expert mentors, and learner-first support.
Get certified with industry-recognised accreditations and awarding bodies
24/7 access to a digital study portal for flexible learning
Affordable pricing, discounts, and instalment-free payment plans
Study at your own pace with flexible online learning
Dedicated Mentor Support
Expert – designed course content
Learning Outcomes
Understand what conflict means in the workplace and why it happens.
Identify the main types and causes of conflict.
Recognise the stages of conflict, including its causes, symptoms and cures.
Understand how conflict affects organisational performance, including when it becomes dysfunctional.
Who Is This Course For?
- •Aspiring middle managers who want to prepare for people management.
- •Practising managers and team leaders who deal with workplace conflict.
- •HR and operational professionals who support teams and managers.
- •Learners who want short, flexible online professional development.
Is This Qualification Suitable for You?
This qualification may suit people from different academic & professional backgrounds, including those not listed above. Speak to a course adviser to check your eligibility and career options.
Entry Requirements
The course is suitable for learners aged 18 and above.
There are no additional national entry requirements to fulfil.
We understand that every learner has a different educational and professional background. If you do not see your qualification listed or are unsure whether you meet the entry requirements, our team is happy to help. We also welcome applicants without formal qualifications, particularly where relevant work experience or other learning can demonstrate suitability for the course.
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Our Course Advisers Are Here to Help
Get personalised guidance and ongoing support by reaching out to your course adviser.
Skills Gained
This programme gives you practical conflict management knowledge that you can use straight away, with support at every stage.
Identify different types of conflict and what causes them.
Recognise the early signs and stages of conflict in a team.
Understand how to approach conflict when teams work virtually.
Reflect on how conflict affects performance and how to respond.
Course Curriculum
6 Modules
9 Lectures
Module 01: Conflict in the Workplace
Module 02: Types of Conflict
Module 03: Managing Conflict Virtually
Module 04: Stages of Conflict
CMI
Awarded by
The Chartered Management Institute (CMI) was established in 1947 and is the UK’s leading professional body for management and leadership. CMI qualifications and membership support individuals in developing effective management skills, strengthening leadership capability, and progressing in their professional careers.
Course Advantages
Make the most of our extra support.
Learn about your progression options after completing the programme.
Study through practical online content with case studies and checklists.
Gain both theoretical knowledge and practical conflict management insight.
Enhance your employability with industry-relevant knowledge.
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Feeling Uncertain? Looking for Guidance?
Reach out to your course adviser for valuable insights and professional support.
Method of Assessment
Written assignments for each unit
Assessed internally, with external moderation by CMI
No formal examinations
Graded Pass or Refer. You pass when you meet every assessment criterion.
Certificate
Upon successful completion of this programme, you will be awarded the What is Conflict? certification by the Chartered Management Institute (CMI).
Career Progression
After completing this programme, you can build your knowledge towards roles that value conflict management skills.
1
Operations Manager
£45,000 Approx./pa
2
HR Manager
£41,000 Approx./pa
3
Team Leader
£30,000 Approx./pa
Academic Progression
Successfully completing this programme can help you with further study:
Continue to the next programme in the series, Resolving Conflict in the Workplace.
Complete the third programme, Knowledge, Skills and Behaviours for Managing Conflict.
Top up to a CMI Level 5 qualification in Management and Leadership.
Our Student Reviews
Rose Anderson
Oct 15, 2026
4.7
William Shase
Nov 1, 2026
4.7
Charles Shane
Sep 10, 2026
4.7
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