Customer Service Skills Training
Classroom Course

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Customer Service Skills Training

Course Code



1 Day

Awarded by

ABC Awards

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Course Fees

£299 £199 (inc. VAT)

Assessment Included

The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation. The training will introduce learners to the fundamentals of customer service principles and practices and how it can be applied within any work environment. Customer service describes how a business can attest their sole success and achievements to prioritising customers. It is an in-depth course that will focus on the role of customer service in multiple sectors and industries such as hospitality, retail and the public sector. The training will also be invaluable to entrepreneurs and business owners who want to provide good customer service and grow their companies. The Customer Service Skills Training is a 1 day Masterclass and excellent course to give participants the proper coaching to enhance their customer service skills. It is the perfect opportunity to gain high earning employment and advance in your field.

The training will enable participants to learn the skills and techniques of what it takes to provide great customer service.  High performing individuals who can impress with great customer service skills can advance to supervisory and managerial positions, and this is what the training aims to do for participants. Learn how to maintain happy customers that always stay with you, where you never have to worry about the competition.

We are one of the best classroom training providers for education by offering Customer Service Skills Training in London. Our 1 day course is popular, highly rated and recommended by our previous learners. Individuals can learn in a great classroom setting along with other benefits which include printed course material, stationery and refreshments. The course will feature 10 topics that will discuss what great customer service is.

When can I start?

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU April -26th ( Friday ) 2019 9.30am – 5.00pm 1 – Day £299 £199 (inc. VAT)

Why choose us?

♦ Competitive pricing.

♦ Small class sizes.

♦ Friendly, attentive staff for flexible helpful service.

♦ Learn what it takes to provide great customer service

♦ Provide customer solutions that exceed expectations

♦ Learn how to engage with customers and listen actively to verbal and non-verbal cues

What will I study?

In this Customer Service Skills Training Class, you will study:

 ♦ Who We Are and What We Do.

 ♦ Establishing your Attitude.

 ♦ Identifying and Addressing Customer Needs.

 ♦ Generating Return Business.

 ♦ In-Person Customer Service.

 ♦ Giving Customer Service Over the Phone.

 ♦ Providing Electronic Customer Service.

 ♦ Recovering Difficult Customers.

 ♦ Understanding when to Escalate.

 ♦ Ten Things You Can Do to WOW your Customers Every Time.

What is this training included?

♦ Training in full air-conditioned facilities from an experienced instructor.

♦ Extra course material.

♦ You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards which has no any additional cost.

♦ Free access to the online version of the course.

♦ A full colour training manual.

♦ Refreshments through the day.

♦ Printed Course Manual.

♦ USB stick to take the exercises away.

♦ Stationaries (Notebook, and Pen).

♦ Access to Computers if needed Free Wi-Fi.

♦ Access to Breakout Area.

What will I learn?

The Customer Service Skills Training Class, UK will help you learn:

  ♦ Have a clear understanding of providing great customer service.

  ♦ Understand the fundamental aspects of customer service within an organisation or business setting.

  ♦ Enhance your communication skills and learn how to communicate effectively with customers.

  ♦ Obtain customer feedback and respond appropriately.

  ♦ Learn how to handle customer complaints quickly and resolve them efficiently.

  ♦ Implement an effective customer service programme within your workplace.

Who is the course aimed at?

The Customer Service Skills Training is suitable for anyone who wants to have a career in customer service. Customer Service Managers, Coordinators and Representatives will find this course helpful. 

What are the entry requirements?

♦ You need to be at least 16 years old

♦ You should have a basic grasp of English, Maths and IT

What qualification will I gain?

♦ You will receive an accredited Customer Service Skills Training certificate upon successful completion of the course.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards.

Career Path

Once you successfully complete the Customer Service Skills Training, you will gain an accredited qualification that will give your career the jumpstart you have always wanted. With this qualification you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is calculated according to

♦ Customer Service Manager – (£27,792 per annum)

♦ Customer Service Supervisor  – (£19,497 per annum)

♦ Customer Service Team Leader – (£23,141 per annum)

♦ Customer Service Representative – ( £17,863 per annum)

Who will teach me?

The course has been designed by a professional tutor who has extensive experience in the customer service industry and has worked in similar capacities in leading customer service organisations. Students will be provided tailored lessons in topics covered under Customer Service Skills Training in this fully-fledged one day Masterclass. The tutor will enable the student to complete the training with more skills to boost their academic potential. It is with the goal to ensure that learners acquire the relevant knowledge and understanding to work in customer service roles and achieve career success and enjoy a bright future.

Terms and Conditions

Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.

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Awarded By

Accredited Partners

Shyla Parmar

“As someone who was working in customer service and has practical experience, I wanted to follow a good training in customer service and I’m happy to say I found this course. I learned many important points on how to provide great customer service and can’t wait to apply it in my workplace.”

Lucas Mcgee

“The course is great for people employed in customer service job positions. I followed the training a few months back and I will recommend it to anyone interested in advancing their career in customer service.”

Zora Patrick

“I went for this training while being employed full-time and I don’t regret one minute spent on it. I learned more than I have at my customer service job. Now I really know what it means to provide outstanding customer service.”

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     ♦ cost savings

     ♦ avoidance of travel expenses

     ♦ tailoring to meet specific needs

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