Hotel Receptionist and Opera PMS Software Training
- Classroom
- Method Level : Certificate
- Awarded By : Quality Licence Scheme
- Location : City View House, 1 Dorset Place, Stratford City, London E15 1BZ
Created by a highly skilled and experienced professional, the Opera PMS Software and Hotel Receptionist classroom training course shows you what it takes to become a Hotel Receptionist, even covering the leading hotel software – Opera PMS. This Professional Hotel Receptionist Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.
The Opera PMS and Hotel Receptionist classroom training course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, including how to use Opera PMS in a professional capacity. The course has been endorsed under the Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained.
The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by QLS, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.*
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What will I study
- The fundamentals of the hospitality industry
- How to behave and present yourself
- How to manage guests (even VIP guests) in a professional way
- How to make a booking
- How to check guests in and out
- How to manage calls to reception
- How to stay ahead and be prepared
- How to handle complaints or critical situations
- How to use language to your advantage
- How to understand hotel jargon
- How to boost your CV and impress in a job interview
- How to navigate Opera PMS
- How to log in and out of Opera PMS
- To create a profile and make amendments
- How to create a new reservation
- How to handle special requests
- How to amend and cancel reservations
- How to check guests in and out
- How to use the cashier functions of Opera PMS – including how to split and transfer charges
- How to manage rooms, including changing the status of rooms
Competitive pricing.
Small class sizes.
Friendly, attentive staff for flexible helpful service.
Learn to navigate Opera PMS like a professional with the finest Opera PMS classroom training, UK
Understand how to manage guests
Learn to use the leading hotel software
Ask any questions and learn from a professional
The Opera PMS and Hotel Receptionist classes are split in two days in which you will study the following
Day 1:
  ♦ Check in / check out
  ♦ Telephone etiquette
  ♦ Being prepared and ready
  ♦ Complaints and critical situation handling
  ♦ Power of words
  ♦ Overbooked hotel and booking out guest
  ♦ What is a hotel manager looking for?
Day 2:
  ♦ Opera log in and log out
  ♦ Finding a reservation
  ♦ Creating reservation
  ♦ Preferences and features request
  ♦ Amending and cancelling reservations
  ♦ Check in and check out
  ♦ Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges
  ♦ Room management
Training in full air-conditioned facilities from an experienced instructor.
Receive extra course material.
You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.
Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from Quality Licence Scheme which has no any additional cost.
Certificate of participation.
Free access to the online version of the course.
A full colour training manual.
The exercises that you have worked on during your course to allow you to practice afterwards.
Printed course manual.
Access to Computers if needed free Wi-Fi.
Access to breakout area.
The Opera PMS Classroom training with Hotel Receptionist training will enable you to learn the following
Day 1:
The fundamentals of the hospitality industry
How to behave and present yourself
How to manage guests (even VIP guests) in a professional way
How to make a booking
How to check guests in and out
How to manage calls to reception
How to stay ahead and be prepared
How to handle complaints or critical situations
How to use language to your advantage
How to understand hotel jargon
Day 2:
How to boost your CV and impress in a job interview
How to navigate Opera PMS
How to log in and out of Opera PMS
To create a profile and make amendments
How to create a new reservation
 How to handle special requests
How to amend and cancel reservations
How to check guests in and out
How to use the cashier functions of Opera PMS – including how to split and transfer charges
How to manage rooms, including changing the status of rooms
This course is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.
You need to be at least 16 years old.
You should have a basic grasp of English, Maths and IT
You will receive an endorsed Hotel Receptionist and Opera PMS Software Training certificate upon successful completion of the course.
Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from QLS.
Award
– Certificate in Hotel Receptionist and Opera PMS Software Training
Endorsed By
– Quality Licence Scheme
Assessment Included
You will receive an endorsed Hotel Receptionist and Opera PMS Software Training certificate upon successful completion of the course.
Upon successful completion of this course you could become:
Hotel Receptionist
Corporate Receptionist
Front of House Manager
Hotel Manager
The average salary of a Hotel Receptionist in the UK is £15,407 per annum, and this will increase with experience. You could eventually become a Hotel Manager earning around £25,199 per annum (payscale.com).
Gregory Dragula is a Hotel Receptionist and Opera PMS instructor who has 15 years of industry experience. Gregory has been training Hotel Receptionists for the past seven years. He has worked for some of the world’s leading hotel chains as a hotel manager including Marriot, Millennium and RAC.
Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
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Course Details
- Competitive pricing.
- Small class sizes.
- Friendly, attentive staff for flexible helpful service.
- Learn to navigate Opera PMS like a professional with the finest Opera PMS classroom training, UK
- Understand how to manage guests
- Learn to use the leading hotel software
- Ask any questions and learn from a professional
- Training in full air-conditioned facilities from an experienced instructor.
Receive extra course material. - You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.
- Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from Quality Licence Scheme which has no any additional cost.
- Certificate of participation.
- Free access to the online version of the course.
- A full colour training manual.
- The exercises that you have worked on during your course to allow you to practice afterwards.
- Printed course manual.
- Access to Computers if needed free Wi-Fi.
- Access to breakout area.
Day 1:
- Check in / check out
- Telephone etiquette
- Being prepared and ready
- Complaints and critical situation handling
- Power of words
- Overbooked hotel and booking out guest
- What is a hotel manager looking for?
Day 2:
- Opera log in and log out
- Finding a reservation
- Creating reservation
- Preferences and features request
- Amending and cancelling reservations
- Check in and check out
- Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges
- Room management
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This course is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.
- You need to be at least 16 years old
- You should have a basic grasp of English, Maths and IT
- You will receive an endorsed Hotel Receptionist and Opera PMS Software Training certificate upon successful completion of the course.
- Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from QLS.
Award – Certificate in Hotel Receptionist and Opera PMS Software Training Endorsed By – Quality Licence Scheme
- Assessment Included
- Â You will receive an endorsed Hotel Receptionist and Opera PMS Software Training certificate upon successful completion of the course.
Upon successful completion of this course you could become:
- Hotel Receptionist
- Corporate Receptionist
- Front of House Manager
- Hotel Manager
The average salary of a Hotel Receptionist in the UK is £15,407 per annum, and this will increase with experience. You could eventually become a Hotel Manager earning around £25,199 per annum (payscale.com).
Gregory Dragula is a Hotel Receptionist and Opera PMS instructor who has 15 years of industry experience. Gregory has been training Hotel Receptionists for the past seven years. He has worked for some of the world’s leading hotel chains as a hotel manager including Marriot, Millennium and RAC.