ITIL® 4 Foundation

• Competitive pricing.
• Small class sizes.
• A  highly interactive learning environment
• Friendly, attentive staff for flexible helpful service.
• high quality learning materials
• A look at how ITIL expands from level 3 to 4

• Training in full air-conditioned facilities from an experienced instructor.
• Course material is delivered straight to you via an online system
• Professionally narrated e-Learning modules, interactive quizzes, tests and exams
• 24 hour system access for a 1 year period
• A full colour training manual.
• An effective support service and study materials
• A ITIL® 4 Foundation certificate (on passing the exam)
• Certificate of participation.
• The exercises that you have worked on during your course to allow you to practice afterwards.
• Printed Course Manual
• Access to Computers if needed Free Wi-Fi
• Access to Breakout Area

By the end of the

• ITIL 4 will give you a holistic approach of IT enabled service delivery.
• Learn how to incorporate the best practices of ITIL.
• Have a clear understanding of the four dimensions of service management.
• Learn the fundamental principles of ITIL4.

The ITIL® 4 Foundation Classroom course is suitable for anyone with an interest in IT service management. The course is also geared for IT Managers and Project Managers

• You need to be at least 16 years old
• You should have a basic grasp of English, Maths and IT

This is a 2-day training with the exam conducted on the 2nd day.

You have two options:

• The first option is to take the exam in the classroom on the second half of the 2nd day
• The second option is to take the exam online when it is convenient and when you feel prepared.

ITIL® 4 Foundation Examination – key information

• Multiple choice examination questions
• 40 questions
• 26 marks required to pass (out of 40 available) – 65%
• 60 minutes’ duration
• Closed book.

All learners who successfully pass the exam will be awarded a ITIL® 4 Foundation certificate.

Once you successfully completed the ITIL 4 Foundation Classroom course, you will gain an accredited qualification that will give you the opportunity to have an exciting career in the IT industry. With this qualification you can further your academic training or enhance your career opportunities. The certification will validate your skills and give you the job promotion or salary increment you deserve. Listed below are job titles you can attain, along with the average UK salary per annum according to https://www.payscale.com.

• IT Manager – £38,778 per annum
• Project Manager, IT – £42,157 per annum
• Service Delivery Manager – £40,819 per annum
• IT Director – £77,982 per annum
• Senior Project Manager, IT – £59,208 per annum

MARK HADDAD is a principal Consultant and founder of Erudite Service Management, Mark has been in and around IT service management for over 25 years and is recognised as an ‘ITIL’ expert around the world.

Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.

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