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ITIL Capability Handbooks

The ITIL Capability Handbooks is a reference manual to learn for the OSA module in the ITIL Intermediate Capability certification. The handbooks serve as a practical resource to apply the processes and functions in the workplace.  Planning, Protection and Optimisation and Service Offerings and Agreements in Intermediate Capability Handbooks are available in soft and printed versions for project management professionals.


Verify your certificate

In order to guarantee the authenticity of Global Edulink certificates, every learner is assigned a unique ID that can be used to verify their certificate details. This will be found on the bottom left of the certificate. The page with verification results will display the name of the student, the qualification he/she received, and the date their certificate was issued. If you need further assistance verifying a student's certificate, please contact us at [email protected] or call us on +4420-3409-7966.


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