Coaching is one of the most effective methods of enhancing performance. A good coach leads highly productive teams that are keen to learn new skills and, consequently, significantly increase the cost effectiveness and efficiency of their organisation. It involves deliberate and specific activities that are designed to help people develop by learning on the job.
This comprehensive book provides guidance on the difference between coaching and managing, and learning how to build rapport and become a good listener. The book also informs on how to develop procedures which include scheduling, knowing the right questions to ask a ‘coachee’ whilst challenging assumptions, handling feedback, and understanding how to plan post-session actions.