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What is ITIL4 Foundation?

What is the difference between ITIL 4 Foundation and ITIL3 Foundation?

The first release of the ITIL 4 Foundation level has been launched, the certification scheme is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL 4 development is a community and industry-led initiative and collaborates with a team of industry experts based around the globe, including 150 content writers, reviewers and contributors from the wider IT industry.

(Source: https://www.helpsystems.com/solutions/it-operations-management-automation/itil-version-3)

Differences between ITIL4 and ITIL3

While ITIL 4 has kept much of what folks liked about ITIL V3, this is a major rethink with some smart thinking, rearrangement, and re-pitching of the previous approach. We’ll talk about some of the substance a little later, but first, it’s worth looking at the new approach, attitude, and structure of ITIL: there is a discernibly different nature to this new version of ITIL that manifests in several ways.

(Source: https://www.cherwell.com/library/blog/itil-4-is-here-at-last/)

· More conform than control?

ITIL V3 took a confident, arguably even arrogant, approach to its scope and applicability. That’s neither a complaint nor an accusation: V3 made a deliberate attempt to expand ITSM applicability by introducing a service lifecycle, covering every part of a service’s life, from demand or opportunity through to termination and withdrawal of the service. That was a fair enough reaction to the best practice ecosystem back in 2006, but it isn’t the way the world looks now. ITIL 4 has recognised that, and instead of trying to deliver a framework that addresses and subsumes other approaches, ITIL 4 sets out to integrate, support and complement other frameworks. Start at the beginning this time

· Bringing the best parts together

Just like a car company bringing successful features from one model into new versions of a different model, ITIL 4 has brought together successful ideas from across the broadest range of existing ITIL frameworks. Most notable is how the guiding principles from ITIL practitioner have been tidied, spruced up and shaped to be made a key aspect of ITIL 4 Foundation. It will bring what has always been good ideas to a wider audience, and that must make sense. 

· Changes and innovations

There are differences and additions that make ITIL 4 fit into the ‘IT Best Practices’ space better. Most notable are the re-labelling of processes and functions as ‘practices’, and the introduction of value streams and the service value system.

· Several things with value

The most noteworthy change in ITIL 4 is the disappearance of the service lifecycle. Instead, we have the Service Value System, a flexible illustration of the component concepts available and required to deliver efficient ITSM. Unlike the service lifecycle, there is no single, fixed path, rather, it sets a landscape through which organisations can work with stakeholders to create value to their customers. These are new concepts for many in ITSM, and they will probably be the most challenging part of the new material and examinations, but a little effort will deliver understanding and recognition of their usefulness. Also on the value front, ITIL 4 points out that value isn’t just created by one party and passed on to another. If we are to succeed, then every stakeholder should see value for them in every action and service. That means value is ‘co-created’ by all parties: everyone involved should contribute and receive value.

Differences in Technical Management processes between ITIL 3 and ITIL4

(Source: https://yasm.com/wiki/en/index.php/ITIL_4_vs_ITIL_V3)

ITIL® 4 Foundation

The ITIL® 4 Foundation will educate you on how to manage IT services and achieve business value within an enterprise. It is a widely accepted approach in service management and will introduce learners to the core principles of ITIL best practices and concepts.

ITIL® 4 Foundation and Official Exam will give learners the opportunity to take the Foundation exam upon the completion of the course. There are no formal pre-requisites to take this exam, however, Accredited Foundation training is recommended.

ITIL® 4 Foundation and Official Exam is suitable for anyone who wants to have a career in the IT service management industry. Whether it is as an IT Manager, IT Consultant, IT Developer or Business Manager, this Foundation Course is the perfect fit for your career.  Once you successfully complete the examination, you will be awarded an official ITIL® 4 Foundation certificate As Global Edulink is an Accredited Examination Organisation (AEO), you can now take this Foundation exam through this platform. The exam will test your knowledge on the key concepts, elements, and terminology in ITIL and on the emerging practices such as Lean, Agile and DevOps. This exam will also test your competence in the service management framework and if you know how to apply ITIL best practices to improve tech-enabled services and products. Once you successfully complete this course you can list it on your resume, and you will be able to demonstrate your skills and knowledge in ITIL 4 service management to potential organisations.

Interested in taking ITIL4? Contact us on [email protected]

January 21, 2020

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