If you work in sales, let us be your guide! Here are our 4 top tips for selling, and we’ve even listed some of our courses which will help you become a sales genius!
Not only is it morally wrong to mislead your customers, it will lose you customers in the long run, and could hurt your business. Being on a sales team puts you in a unique situation, as you are a representative of your company, if you’re dishonest they simply won’t return. If a customer feels they can trust you, they are much more likely to keep coming back.
Know your product
You might be the best sales person in the universe, if you aren’t clued up about your product, you won’t sell. Take the time to get to know your product, use it yourself, and find out how it performs. A customer is much more likely to buy from someone who knows what they’re talking about, and who can give them that extra little bit of advice. Customers today are savvy and will often do a lot of research before spending their hard earned cash on something, so make sure you know your stuff.
Know your customer
Take the time to get to know your customer’s needs. Ask open ended questions, build rapport, and get a full picture of their needs. This will not only help you to advise them accurately, it shows them that you take your job seriously, and you want to give them the best service.
If customers don’t feel like they can approach you or engage in conversation with you, they won’t, and as a result you’ll lose sales. To truly become successful in a sales position being present is not enough, it’s crucial to make a good impression from the very beginning. Greet customers as they enter, engage in small talk, offer your assistance, and make yourself available to your customers.
How can we help you?
We provide a range of courses which can really improve your customer service and sales ability.
For those of you who have a passion for fashion and want to work in personal shopping or similar job roles, this course is a complete guide. During the course, you will learn what it takes to provide outstanding customer service for fashion shops, and will develop excellent customer service skills. The course also includes understanding body shape, and colour analysis, so you can give your customers expert advice. As a personal shopper, it is also important to know how to take into account, and cater to, your individual client’s unique fashion requirements. Customer service and fashion experts will also teach you about trends, and the communication and protocol involved in social events.
For a more general education in customer service this course is the perfect choice, as it focuses on customer service across all industries. This Customer Service course will enable you to develop knowledge and skills in key sales areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development. This course is aimed at all levels of experience, so whether you’re already working in sales or not, there is definitely something to be learnt!
You might not think Psychology has anything to do with selling, but you’d be wrong. If you understand how people think, and have a basic grasp of human behaviour then selling will become much easier. In addition, it will help you to work in a team, so will benefit all areas of your career. This online Psychology course is extremely engaging, and is packed with features to help you understand and evaluate classic and contemporary psychology. This course provides opportunities for you to develop and demonstrate knowledge and understanding in the following areas: consciousness, developmental psychology, social psychology, perception, and behaviour.
Click here to see our full course catalogue.