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Customer Service Skills Training

Customer Service Skills Training

  • Classroom
  • Method Level : Certificate
  • Awarding Body : Quality Licence Scheme
  • Availability : City View House, 1 Dorset Place, Stratford City, London E15 1BZ.

Course Price at

£199 (inc. VAT)
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The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation. The training will introduce learners to the fundamentals of customer service principles and practices and how it can be applied within any work environment. Customer service describes how a business can attest their sole success and achievements to prioritising customers. It is an in-depth course that will focus on the role of customer service in multiple sectors and industries such as hospitality, retail and the public sector. The training will also be invaluable to entrepreneurs and business owners who want to provide good customer service and grow their companies. The Customer Service Skills Training is a 1 day Masterclass and excellent course to give participants the proper coaching to enhance their customer service skills. It is the perfect opportunity to gain high earning employment and advance in your field.

The training will enable participants to learn the skills and techniques of what it takes to provide great customer service. High performing individuals who can impress with great customer service skills can advance to supervisory and managerial positions, and this is what the training aims to do for participants. Learn how to maintain happy customers that always stay with you, where you never have to worry about the competition.

We are one of the best classroom training providers for education by offering Customer Service Skills Training in London. Our 1 day course is popular, highly rated and recommended by our previous learners. Individuals can learn in a great classroom setting along with other benefits which include printed course material, stationery and refreshments. The course will feature 10 topics that will discuss what great customer service is.

The course has been endorsed under the Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

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Commencing Soon - 1 day

What will I study

  • Who We Are and What We Do.
  • Establishing your Attitude.
  • Identifying and Addressing Customer Needs.
  • Generating Return Business.
  • In-Person Customer Service.
  • Giving Customer Service Over the Phone.
  • Providing Electronic Customer Service.
  • Recovering Difficult Customers.
  • Understanding when to Escalate.
  • Ten Things You Can Do to WOW your Customers Every Time.

Competitive pricing.
 
Small class sizes.
 
Friendly, attentive staff for flexible helpful service.
 
Learn what it takes to provide great customer service
 
Provide customer solutions that exceed expectations
 
Learn how to engage with customers and listen actively to verbal and non-verbal cues

Training in full air-conditioned facilities from an experienced instructor.

Extra course material.

You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.

Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from Quality Licence Scheme which has no any additional cost.

Free access to the online version of the course.

A full colour training manual.

Printed Course Manual.

Access to Computers if needed Free Wi-Fi.

Access to Breakout Area.

The Customer Service Skills Training Class, UK will help you learn:
 
♦ Have a clear understanding of providing great customer service.
 
♦ Understand the fundamental aspects of customer service within an organisation or business setting.
 
♦ Enhance your communication skills and learn how to communicate effectively with customers.
 
♦ Obtain customer feedback and respond appropriately.
 
♦ Learn how to handle customer complaints quickly and resolve them efficiently.
 
♦ Implement an effective customer service programme within your workplace.

The Customer Service Skills Training is suitable for anyone who wants to have a career in customer service. Customer Service Managers, Coordinators and Representatives will find this course helpful.

You need to be at least 16 years old

You should have a basic grasp of English, Maths and IT

You will receive an endorsed Customer Service Skills Training certificate upon successful completion of the course.
 
Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from QLS.

Once you successfully complete the Customer Service Skills Training, you will gain knowledge and skills that will give your career the jumpstart you have always wanted. With this completion you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is calculated according to https://www.payscale.com.
 
♦ Customer Service Manager – (£27,792 per annum)
 
♦ Customer Service Supervisor – (£19,497 per annum)
 
♦ Customer Service Team Leader – (£23,141 per annum)
 
♦ Customer Service Representative – ( £17,863 per annum)

The course has been designed by a professional tutor who has extensive experience in the customer service industry and has worked in similar capacities in leading customer service organisations. Students will be provided tailored lessons in topics covered under Customer Service Skills Training in this fully-fledged one day Masterclass. The tutor will enable the student to complete the training with more skills to boost their academic potential. It is with the goal to ensure that learners acquire the relevant knowledge and understanding to work in customer service roles and achieve career success and enjoy a bright future.

Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
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Course Details

  • Competitive pricing.
  • Small class sizes.
  • Friendly, attentive staff for flexible helpful service.
  • Learn what it takes to provide great customer service
  • Provide customer solutions that exceed expectations
  • Learn how to engage with customers and listen actively to verbal and non-verbal cues

  • Training in full air-conditioned facilities from an experienced instructor.
  • Extra course material.
  • You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.
  • Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from Quality Licence Scheme which has no any additional cost.
  • Free access to the online version of the course.
  • A full colour training manual.
  • Printed Course Manual.
  • Access to Computers if needed Free Wi-Fi.
  • Access to Breakout Area.

  • The Customer Service Skills Training Class, UK will help you learn:
  • Have a clear understanding of providing great customer service.
  • Understand the fundamental aspects of customer service within an organisation or business setting.
  • Enhance your communication skills and learn how to communicate effectively with customers.
  • Obtain customer feedback and respond appropriately.
  • Learn how to handle customer complaints quickly and resolve them efficiently.
  • Implement an effective customer service programme within your workplace.

The Customer Service Skills Training is suitable for anyone who wants to have a career in customer service. Customer Service Managers, Coordinators and Representatives will find this course helpful.

  • You need to be at least 16 years old
  • You should have a basic grasp of English, Maths and IT

  • You will receive an endorsed Customer Service Skills Training certificate upon successful completion of the course.
  • Also, you have an option to apply for Quality Licence Scheme endorsed certificate by completing an assessment and you will receive this certificate directly from QLS.

Once you successfully complete the Customer Service Skills Training, you will gain knowledge and skills that will give your career the jumpstart you have always wanted. With this completion you can further expand your education or go onto work in numerous positions that will also put you in line to demand a higher salary or job promotion. The average UK salary per annum is calculated according to https://www.payscale.com.

  • Customer Service Manager – (£27,792 per annum)
  • Customer Service Supervisor – (£19,497 per annum)
  • Customer Service Team Leader – (£23,141 per annum)
  • Customer Service Representative – ( £17,863 per annum)

The course has been designed by a professional tutor who has extensive experience in the customer service industry and has worked in similar capacities in leading customer service organisations. Students will be provided tailored lessons in topics covered under Customer Service Skills Training in this fully-fledged one day Masterclass. The tutor will enable the student to complete the training with more skills to boost their academic potential. It is with the goal to ensure that learners acquire the relevant knowledge and understanding to work in customer service roles and achieve career success and enjoy a bright future.

Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.

Click Here for More Info

Please click on the link below…

Click Here for More Info

We have Great Reviews

FL
Florin
GB

Going above and beyond to exceed customer expectation

I would like to leave this review to thank the company especially Roshell who has demonstrated excellent customer service and amazing consideration in helping with all the matters that have been requested. I had to extend the course time due to covid and she has taken that to her management and came back with an option that that has suited both sides. I take my hat in front of her and thank her my heart. I would give 10 stars if I could.

MK
Mary K
GB

Amazing Support / Team from Global Edulink

I have received amazing support from Global Edulink Team, they have been there all the way. I would definitely be recommending them to friends and family. Their response to request and enquiry is very fast and prompt. They have lots of accredited courses on offer and I will be looking to book more, to increase my certification

AN
Annie
GB

Speedy and helpful

Speedy and helpful, very professional service. I have booked many courses through Global Edulink and will continue to do so for myself and my collaegues

LR
Laila Ramadhan
OM

I really love to study with global edulink.

I really love to study with global edulink. Because they provide high quality study materials and exams. Studying with global edulink helped me to learn many things I wasn't aware of. I have face few issues but their customer service has been very helpful specially Mr Kingsley.

PE
Peninah
KE

Best online course ever

Hi. i enjoyed my learning experience, from the start of the course to end, with great and reliable customer support who are there round the clock to make sure that you take your studies smoothly. I highly recommend everyone to upgrade their skills, there is something new to learn available for everyone.

HN
HN
GB

Helpful and informative

Found the advisor David I dealt with to be really friendly and helpful in giving me info for the course I was looking to do. The courses seem well priced too in comparison to other providers

JA
Jack
GB

Great platform with flexibility

I am currently studying for a PRINCE 2 qualification and have so far found the journey to be very easy to follow. The course is well delivered and articulated with an easy system to track your progress. The course advisors have also been very informative and accommodating where needed.

YC
Youth Charity
GB

Kindly offered an extension on the course

Kindly offered an extension on the course due to our current pressure on staff resource. The learner has yet to complete the course but David has been helpful.

Checkout our 1,482 Reviews 4.8
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