FAQ
Once you’ve purchased your course and access the learning portal, you’re ready to start the course. All the learning material is sent to your device, and can be found in the learning portal. Everything is done online, including exams, any assignments, and tutor support. You can access the learning portal 24 hours a day.
Global Edulink accepts payment via Credit Card, and Bank Transfer. For more information, feel free to speak to one of our course advisors who can find a method of payment to suit you. Contact us.
Press the “enquire now” button on the relevant course page and ask us any questions you have regarding the course, one of our dedicated course advisors will be in touch with you within 48 hours. Please feel free to contact us via email [email protected] or use instant chat on our website for quick support. To speak to someone please contact our hotline: +442034097966
Exams are included with some courses, and for other courses you will need to pay a small examination fee, or purchase an official exam elsewhere. Please check the relevant course page to see if the exam is included or not. For further support or if you have any questions, please contact our customer service team.
You will have 365 days access to the course, but can move through the material as fast or slow as you wish. Many factors can dictate how long a course will take, from the speed at which you take in the information, to how much course material there is. If you have any questions about how long a course takes on average, speak to one of our course experts who can advise you accordingly.
Yes, Global Edulink courses lead to accreditation from different international awarding bodies (Please see the course page of relevant course for further information). Also, Global Edulink courses provide a Certificate of Completion which is recognised throughout the industry.
Tutor contact information is posted on course websites. Email the Tutor as often as it takes to work through issues, and take advantage of their office hours.
Just because you’re taking online courses does not mean you’re in it alone. Many courses incorporate discussion boards, wiki areas, and chat rooms to encourage student-to-student and student-to-instructor interaction.
Research shows that those pursuing online education may actually interact more with their classmates and instructor than they would in a face-to-face lecture. Communication is vital in the online learning experience.
As the course is fully online you can work at your own pace.
Global Edulink provide successful learners with an e-certificate for free (this excludes awarding body courses and free courses).
We do charge for the printed certificate, which is unfortunately something we have to do to cover the cost of delivery, printing, and such. Kindly note that it usually takes 2-4 weeks in order to process the certificate and get it delivered.
If you have successfully passed the final exam, please follow the below process in order to get your E-Certificate.
1. Mark all units as complete.
2.Click on the option “Finish course”.
3.Go to the option “Stats”.
There you will find a certificate icon.
Please click on the icon to download the certificate. If you have any issues, please contact our Student Support Team – Contact Us
If you need a hard copy of the certificate, you need to pay an additional £30 for UK students and £40 for International students. Kindly note that it usually takes 2-4 weeks in order to process the certificate and get it delivered.
Press the “enquire now” button on the relevant course page and ask us any questions you have regarding the course, one of our dedicated course advisors will be in touch with you within 48 hours. Please feel free to contact us via email [email protected] or use instant chat on our website for quick support. To speak to someone please contact our hotline: +442034097966.
After making payment you will receive your login details via email (within 48 hours). The email will include your login details, and step-by-step instructions of how to login. If you have any problems do not hesitate to contact our support team – Contact Us.
Within 48 hours you will receive your login details, and can begin the course.
Click on “Stats”. When the page loads click on the course name, and finally clock on “Start Course”. This will take you to your first tutorial.
Your 365 days of access to the course begins after you receive your login details.
Yes, you can change your password by clicking on “forgot password” option on the login page. Then enter your username and click “reset password”. We’ll send you an email with instructions on how to change your password.
You cannot change the login email once the account is created (you could change the reference email if needed). This is because the login is already created and in order to change the login details we need to recreate a new account for you.
Yes, you can purchase a course for someone and forward the relevant details to student support team. Contact us to find out more.
Yes we can but it’s depend on the course you’ve enrolled on. Please get in contact with the Student support team for further information. Contact Us
You do not need to install any particular software but try using Google Chrome.
Please submit your questions on our Contact Us form. A member of the team will follow up your questions with you shortly.
Please enter your complaint to our Complaint form. Your training experience is very important to us. Please include the title ‘Complaint’ in the description section of the form and we shall prioritise your complaint.
Please send an email to [email protected] and the Student Support Team will make the necessary changes. Additional charges may apply.
Yes, it is possible. Please refer the below link for more information.
Can I take the mock exam several times?
Yes, you can take the mock exam up to 3 times. But the final exam you can only take once. Please make sure you complete all units before attending the exams.
Our refund policy is as follows: our cancellation period is 14 days. Any purchase cancelled within 14 days of payment will be eligible for a full refund (unless you have started the course). Once you begin the course, you are no longer eligible for a full refund, even if you ask for a refund within 14 days of payment.
Once a course has been redeemed, we cannot grant a refund. All refund requests should be sent to [email protected] or posted to: Global Edulink Ltd, CityPoint, 1 Ropemaker Street, London, EC2Y 9HU.
We want everyone to have enough time with the tutor, so we limit the amount of learners. To avoid disappointment, we suggest you book early. We take bookings up until the first day of the course, as long as there is space.
Global Edulink accepts payment via Credit Card and Bank Transfer.
To find out please contact our customer Support Team – Contact us.
As per our Cancellation Policy, a booking can be cancelled up to 10 business days before the course start date for a full refund. If you would like to make a change to your booking less than 10 business days prior to the course start date, please Contact us..
You may transfer your registration to a colleague or friend at no additional cost provided that they attend the same class. You can request the transfer in writing 48 hours before the course start date.
Yes, you will receive free online learning material prior to the start of the course. We will also provide printed course materials on the first day of the course. You will be notified by email should you need to complete work before the course.
Yes, Global Edulink courses are accredited by various international awarding bodies (please see the relevant course page for further information). Also, we provide a Certificate of Completion recognised throughout the industry.
Please submit any questions using our Contact Us form. A member of the team will get in touch with you shortly.
Please enter your complaint to our Complaint form. Your training experience is very important to us. Please include the title ‘Complaint’ in the description section of the form and we shall prioritise your complaint.
For the weekday and weekend courses there is a minimum of 5, and a maximum of 20 people per classroom.
All our courses are taught by experienced tutors, so you will receive the support you need. You can access the Global Edulink forums and community to discuss all aspects of the course with other learners. You will also have access to our help desk should you have any queries about your course, and you can call us at any time.
Please contact our customer Support Team – Contact Us.
Please contact our customer Support Team – Contact Us.
Classroom and Virtual Classroom Course Cancellation Policy: To cancel and receive a full refund please contact our customer support team at least 14 business days prior to the start date of the course. If, for any reason, you cannot attend or wish to cancel less than 14 business days before the start of the course you will not be entitled to a refund, but a friend or colleague can attend the course in your place at no extra cost, please contact our customer support team to arrange this.
As well as the course description, the website also lists what you need to bring with you on the first day of your course, and what you might need as the course progresses. The materials lists will therefore help you understand how practical a course will be
We are committed to making reasonable adjustments whenever practical to our short courses. If you have any questions or wish to check access or support then please contact us. We will liaise with our Student Support Service who are in contact with outside agencies and who might be able to support customers with additional requirements.
Live Online Classes are an extension of Global Edulink classroom training. They allow you to enjoy all the benefits of instructor led classroom training from the comfort of your home or office. A live Tutor will teach online in real time, and will be able to communicate with you via message, voice, video, whiteboard. You will also be able to communicate with other learners, and will participate in all classroom activities over a live connection on your computer.
The enrolment process for Global Edulink Live Online Classes is exactly the same as all of our other courses. To find which class you would like to attend simply visit our Live Online Class List. Live Online Classes will be designated as such in the location column. Simply check the corresponding box and follow the instructions to enrol on the class.
Yes, we offer both public and private classes utilising Live Online Classes training.
After enrolling, you will receive a confirmation email. The confirmation email will outline the requirements that are necessary to attend the class, and will have instructions or links that allow you to test your system prior to class.
You can also visit the Testing Your System page for instructions and links to test your system.
For an even richer experience, take Live Online Classes with a dual monitor setup or on two computers. This allows you to watch your instructor’s presentation on one monitor while practicing new techniques on the other.
After enrolling, you will receive a confirmation email, with a link to the Attend Class Remotely page. Simply click the link enter your email address and password 15 minutes before class begins.
Live Online Classes work with all major browsers, including Internet Explorer, Chrome, Safari, and Firefox.
Please contact our Student Support Team – Contact Us
Students attending Live Online Classes will receive their course materials prior to the start of class. Courseware format will be either digital (distributed via email) or printed (arriving via mail).
Students can ask questions of their instructor (or classmates) in the same way they would be able to if they were sitting in class. It also provides an instant messaging feature that allows seamless two way transfer of web links, text, and other data between student and instructor.
No problem. We record every online class and upload them to the LMS. You will have access to these recordings for as long as you’re subscribed or for the duration of your course.
We strongly recommend that you try to attend online class as the classes are fun, engaging and more enjoyable than watching recordings. Also, you can ask questions in real time, which may not be asked by any other students, and will have a richer learning experience. However, if you can’t attend live online class, of course watching the recordings is the next best thing.
help desk should you have any queries about your course, and you can call us at any time.
Yes, upon course completion, a Mock & Final exam/assignments will be made available in the student portal.
Yes, Global Edulink courses lead to accreditation from different international awarding bodies (Please see the relevant course page for further information). Also, Global Edulink courses provide a Certificate of Completion which is recognised throughout the industry.
Please submit your questions on our Contact Us form. A member of the team will follow up your questions with you shortly. Contact Us
Please enter your complaint onto our Complaint Form. Your training experience is very important to us. Please include the title ‘Complaint’ in the description section of the form and we shall prioritise your complaint. – Complain Form
Cancellation Policy: To cancel your course and receive a full refund, we require at least 10 business days prior to the course start date for Classroom and Virtual Classroom events. Please contact our Customer Support Team – Contact Us. Any cancellations made after the 10 business days will not be eligible for a refund, although a friend or relative may attend the course in your place. Please contact our Customer Support Team to arrange this.
FAQ
Once you’ve purchased your course and access the learning portal, you’re ready to start the course. All the learning material is sent to your device, and can be found in the learning portal. Everything is done online, including exams, any assignments, and tutor support. You can access the learning portal 24 hours a day.
Global Edulink accepts payment via Credit Card, and Bank Transfer. For more information, feel free to speak to one of our course advisors who can find a method of payment to suit you. Contact us.
Press the “enquire now” button on the relevant course page and ask us any questions you have regarding the course, one of our dedicated course advisors will be in touch with you within 48 hours. Please feel free to contact us via email [email protected] or use instant chat on our website for quick support. To speak to someone please contact our hotline: +442034097966
Exams are included with some courses, and for other courses you will need to pay a small examination fee, or purchase an official exam elsewhere. Please check the relevant course page to see if the exam is included or not. For further support or if you have any questions, please contact our customer service team.
You will have 365 days access to the course, but can move through the material as fast or slow as you wish. Many factors can dictate how long a course will take, from the speed at which you take in the information, to how much course material there is. If you have any questions about how long a course takes on average, speak to one of our course experts who can advise you accordingly.
Yes, Global Edulink courses lead to accreditation from different international awarding bodies (Please see the course page of relevant course for further information). Also, Global Edulink courses provide a Certificate of Completion which is recognised throughout the industry.
Tutor contact information is posted on course websites. Email the Tutor as often as it takes to work through issues, and take advantage of their office hours.
Just because you’re taking online courses does not mean you’re in it alone. Many courses incorporate discussion boards, wiki areas, and chat rooms to encourage student-to-student and student-to-instructor interaction.
Research shows that those pursuing online education may actually interact more with their classmates and instructor than they would in a face-to-face lecture. Communication is vital in the online learning experience.
As the course is fully online you can work at your own pace.
Global Edulink provide successful learners with an e-certificate for free (this excludes awarding body courses and free courses).
We do charge for the printed certificate, which is unfortunately something we have to do to cover the cost of delivery, printing, and such. Kindly note that it usually takes 2-4 weeks in order to process the certificate and get it delivered.
If you have successfully passed the final exam, please follow the below process in order to get your E-Certificate.
1. Mark all units as complete.
2.Click on the option “Finish course”.
3.Go to the option “Stats”.
There you will find a certificate icon.
Please click on the icon to download the certificate. If you have any issues, please contact our Student Support Team – Contact Us
If you need a hard copy of the certificate, you need to pay an additional £30 for UK students and £40 for International students. Kindly note that it usually takes 2-4 weeks in order to process the certificate and get it delivered.
Press the “enquire now” button on the relevant course page and ask us any questions you have regarding the course, one of our dedicated course advisors will be in touch with you within 48 hours. Please feel free to contact us via email [email protected] or use instant chat on our website for quick support. To speak to someone please contact our hotline: +442034097966.
After making payment you will receive your login details via email (within 48 hours). The email will include your login details, and step-by-step instructions of how to login. If you have any problems do not hesitate to contact our support team – Contact Us.
Within 48 hours you will receive your login details, and can begin the course.
Click on “Stats”. When the page loads click on the course name, and finally clock on “Start Course”. This will take you to your first tutorial.
Your 365 days of access to the course begins after you receive your login details.
Yes, you can change your password by clicking on “forgot password” option on the login page. Then enter your username and click “reset password”. We’ll send you an email with instructions on how to change your password.
You cannot change the login email once the account is created (you could change the reference email if needed). This is because the login is already created and in order to change the login details we need to recreate a new account for you.
Yes, you can purchase a course for someone and forward the relevant details to student support team. Contact us to find out more.
Yes we can but it’s depend on the course you’ve enrolled on. Please get in contact with the Student support team for further information. Contact Us
You do not need to install any particular software but try using Google Chrome.
Please submit your questions on our Contact Us form. A member of the team will follow up your questions with you shortly.
Please enter your complaint to our Complaint form. Your training experience is very important to us. Please include the title ‘Complaint’ in the description section of the form and we shall prioritise your complaint.
Please send an email to [email protected] and the Student Support Team will make the necessary changes. Additional charges may apply.
Yes, it is possible. Please refer the below link for more information.
Can I take the mock exam several times?
Yes, you can take the mock exam up to 3 times. But the final exam you can only take once. Please make sure you complete all units before attending the exams.
Our refund policy is as follows: our cancellation period is 14 days. Any purchase cancelled within 14 days of payment will be eligible for a full refund (unless you have started the course). Once you begin the course, you are no longer eligible for a full refund, even if you ask for a refund within 14 days of payment.
Once a course has been redeemed, we cannot grant a refund. All refund requests should be sent to [email protected] or posted to: Global Edulink Ltd, CityPoint, 1 Ropemaker Street, London, EC2Y 9HU.
We want everyone to have enough time with the tutor, so we limit the amount of learners. To avoid disappointment, we suggest you book early. We take bookings up until the first day of the course, as long as there is space.
Global Edulink accepts payment via Credit Card and Bank Transfer.
To find out please contact our customer Support Team – Contact Us.
As per our Cancellation Policy, a booking can be cancelled up to 10 business days before the course start date for a full refund. If you would like to make a change to your booking less than 10 business days prior to the course start date, please contact us.
You may transfer your registration to a colleague or friend at no additional cost provided that they attend the same class. You can request the transfer in writing 48 hours before the course start date.
Yes, you will receive free online learning material prior to the start of the course. We will also provide printed course materials on the first day of the course. You will be notified by email should you need to complete work before the course.
Yes, Global Edulink courses are accredited by various international awarding bodies (please see the relevant course page for further information). Also, we provide a Certificate of Completion recognised throughout the industry.
Please submit any questions using our Contact Us form. A member of the team will get in touch with you shortly.
Please enter your complaint to our Complaint form. Your training experience is very important to us. Please include the title ‘Complaint’ in the description section of the form and we shall prioritise your complaint.
For the weekday and weekend courses there is a minimum of 5, and a maximum of 20 people per classroom.
All our courses are taught by experienced tutors, so you will receive the support you need. You can access the Global Edulink forums and community to discuss all aspects of the course with other learners. You will also have access to our help desk should you have any queries about your course, and you can call us at any time.
Please contact our customer Support Team – Contact Us.
Please contact our customer Support Team – Contact Us.
Classroom and Virtual Classroom Course Cancellation Policy: To cancel and receive a full refund please contact our customer support team at least 14 business days prior to the start date of the course. If, for any reason, you cannot attend or wish to cancel less than 14 business days before the start of the course you will not be entitled to a refund, but a friend or colleague can attend the course in your place at no extra cost, please contact our customer support team to arrange this.
As well as the course description, the website also lists what you need to bring with you on the first day of your course, and what you might need as the course progresses. The materials lists will therefore help you understand how practical a course will be
We are committed to making reasonable adjustments whenever practical to our short courses. If you have any questions or wish to check access or support then please contact us. We will liaise with our Student Support Service who are in contact with outside agencies and who might be able to support customers with additional requirements.
Live Online Classes are an extension of Global Edulink classroom training. They allow you to enjoy all the benefits of instructor led classroom training from the comfort of your home or office. A live Tutor will teach online in real time, and will be able to communicate with you via message, voice, video, whiteboard. You will also be able to communicate with other learners, and will participate in all classroom activities over a live connection on your computer.
The enrolment process for Global Edulink Live Online Classes is exactly the same as all of our other courses. To find which class you would like to attend simply visit our Live Online Class List. Live Online Classes will be designated as such in the location column. Simply check the corresponding box and follow the instructions to enrol on the class.
Yes, we offer both public and private classes utilising Live Online Classes training.
After enrolling, you will receive a confirmation email. The confirmation email will outline the requirements that are necessary to attend the class, and will have instructions or links that allow you to test your system prior to class.
You can also visit the Testing Your System page for instructions and links to test your system.
For an even richer experience, take Live Online Classes with a dual monitor setup or on two computers. This allows you to watch your instructor’s presentation on one monitor while practicing new techniques on the other.
After enrolling, you will receive a confirmation email, with a link to the Attend Class Remotely page. Simply click the link enter your email address and password 15 minutes before class begins.
Live Online Classes work with all major browsers, including Internet Explorer, Chrome, Safari, and Firefox.
Please contact our Student Support Team – Contact Us
Students attending Live Online Classes will receive their course materials prior to the start of class. Courseware format will be either digital (distributed via email) or printed (arriving via mail).
Students can ask questions of their instructor (or classmates) in the same way they would be able to if they were sitting in class. It also provides an instant messaging feature that allows seamless two way transfer of web links, text, and other data between student and instructor.
No problem. We record every online class and upload them to the LMS. You will have access to these recordings for as long as you’re subscribed or for the duration of your course.
We strongly recommend that you try to attend online class as the classes are fun, engaging and more enjoyable than watching recordings. Also, you can ask questions in real time, which may not be asked by any other students, and will have a richer learning experience. However, if you can’t attend live online class, of course watching the recordings is the next best thing.
help desk should you have any queries about your course, and you can call us at any time.
Yes, upon course completion, a Mock & Final exam/assignments will be made available in the student portal.
Yes, Global Edulink courses lead to accreditation from different international awarding bodies (Please see the relevant course page for further information). Also, Global Edulink courses provide a Certificate of Completion which is recognised throughout the industry.
Please submit your questions on our Contact Us form. A member of the team will follow up your questions with you shortly. Contact Us
Please enter your complaint onto our Complaint Form. Your training experience is very important to us. Please include the title ‘Complaint’ in the description section of the form and we shall prioritise your complaint. – Complain Form
Cancellation Policy: To cancel your course and receive a full refund, we require at least 10 business days prior to the course start date for Classroom and Virtual Classroom events. Please contact our Customer Support Team – Contact Us. Any cancellations made after the 10 business days will not be eligible for a refund, although a friend or relative may attend the course in your place. Please contact our Customer Support Team to arrange this.
