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FAQ – Live Online Classes

FAQ

Below are frequently asked questions about Global Edulink’s Live Online Class. We’ve tried to cover everything, but if you have a question that is not listed below, simply fill out the form or speak to a Course Advisor.

Live Online Classes

Live Online Classes are an extension of Global Edulink classroom training. They allow you to enjoy all the benefits of instructor led classroom training from the comfort of your home or office. A live Tutor will teach online in real time, and will be able to communicate with you via message, voice, video, whiteboard. You will also be able to communicate with other learners, and will participate in all classroom activities over a live connection on your computer.

The enrolment process for Global Edulink Live Online Classes is exactly the same as all of our other courses. To find which class you would like to attend simply visit our Live Online Class List. Live Online Classes will be designated as such in the location column. Simply check the corresponding box and follow the instructions to enrol on the class.

Yes, we offer both public and private classes utilising Live Online Classes training.

After enrolling, you will receive a confirmation email. The confirmation email will outline the requirements that are necessary to attend the class, and will have instructions or links that allow you to test your system prior to class.

You can also visit the Testing Your System page for instructions and links to test your system.

For an even richer experience, take Live Online Classes with a dual monitor setup or on two computers. This allows you to watch your instructor’s presentation on one monitor while practicing new techniques on the other.

After enrolling, you will receive a confirmation email, with a link to the Attend Class Remotely page. Simply click the link enter your email address and password 15 minutes before class begins.

Live Online Classes work with all major browsers, including Internet Explorer, Chrome, Safari, and Firefox.

Please contact our Student Support Team – Contact Us

Students attending Live Online Classes will receive their course materials prior to the start of class. Courseware format will be either digital (distributed via email) or printed (arriving via mail).

Students can ask questions of their instructor (or classmates) in the same way they would be able to if they were sitting in class. It also provides an instant messaging feature that allows seamless two way transfer of web links, text, and other data between student and instructor.

No problem. We record every online class and upload them to the LMS. You will have access to these recordings for as long as you’re subscribed or for the duration of your course.

We strongly recommend that you try to attend online class as the classes are fun, engaging and more enjoyable than watching recordings. Also, you can ask questions in real time, which may not be asked by any other students, and will have a richer learning experience. However, if you can’t attend live online class, of course watching the recordings is the next best thing.

help desk should you have any queries about your course, and you can call us at any time.

Yes, upon course completion, a Mock & Final exam/assignments will be made available in the student portal.

Yes, Global Edulink courses lead to accreditation from different international awarding bodies (Please see the relevant course page for further information). Also, Global Edulink courses provide a Certificate of Completion which is recognised throughout the industry. 

Please submit your questions on our Contact Us form.  A member of the team will follow up your questions with you shortly. Contact Us

Please enter your complaint onto our Complaint Form. Your training experience is very important to us. Please include the title ‘Complaint’ in the description section of the form and we shall prioritise your complaint. – Complain Form

Cancellation Policy: To cancel your course and receive a full refund, we require at least 10 business days prior to the course start date for Classroom and Virtual Classroom events. Please contact our Customer Support Team – Contact Us. Any cancellations made after the 10 business days will not be eligible for a refund, although a friend or relative may attend the course in your place. Please contact our Customer Support Team to arrange this.

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