Professional Hotel Receptionist Training

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Certificate in Professional Hotel Receptionist Training

Course Code



1 Day

Awarded by

ABC Awards

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Course Fees

£299 £199 (inc. VAT)

Assessment Included

Created by a highly skilled and experienced professional, the Professional Hotel Receptionist classroom course shows you what it takes to become a Hotel Receptionist. This Professional Hotel Receptionist Classroom Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.
This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, and have a fantastic learning experience during the course. The Hotel Receptionist Class is a full-fledged one day programme to equip you for a bright future.

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When can I start?

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU May – 28th ( Tuesday ) 2019 9.30am – 5.00pm 1 – Day £299 £199 (inc. VAT)

Why Choose us?

♦ Competitive pricing.

♦ Small class sizes.

♦ Friendly, attentive staff for flexible helpful service.

♦ Understand the role of a Hotel Receptionist from a professional

♦ Get a full breakdown of the duties of a Hotel Receptionist

♦ Learn what it takes to become a Hotel Receptionist

What will I study?

In this Professional Hotel Receptionist Class, you will study:

   ♦ Check in / check out

   ♦ Telephone etiquette

   ♦ Being prepared and ready

   ♦ Complaints handling

   ♦ Critical situations

   ♦ Power of words

   ♦ Hotel jargon

   ♦ Data protection and security

   ♦ Overbooked hotel and booking out guest

   ♦ Financial indexes

   ♦ What is a hotel manager looking for?

   ♦ Opera

What is this training included?

♦ Training in full air-conditioned facilities from an experienced instructor.

♦ Extra course material.

♦ You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards which has no any additional cost.

♦ Free access to the online version of the course.

♦ A full colour training manual.

♦ The exercises that you have worked on during your course to allow you to practice afterwards.

♦ Refreshments through the day.

♦ Printed course manual.

♦ USB stick to take the exercises away.

♦ Stationaries (Notebook, and Pen).

♦ Access to Computers if needed free Wi-Fi.

♦ Access to breakout area.

What will I learn?

The Hotel Receptionist Training Class, UK will help you learn:

   ♦ The fundamentals of the hospitality industry

   ♦ Everything you need to know about the role of a Hotel Receptionist

   ♦ How to behave and present yourself

   ♦ How to manage guests (even VIP guests) in a professional way

   ♦ How to make a booking

   ♦ How to check guests in

   ♦ How to check guests out

   ♦ How to manage calls to reception

   ♦ How to stay ahead and be prepared

   ♦ How to handle complaints

   ♦ How to handle emergency or difficult situations

   ♦ How to use language to your advantage

   ♦ How to understand hotel jargon

   ♦ What to do if you’ve overbooked

   ♦ The fundamentals of financial indexes

   ♦ How to boost your CV and impress in a job interview

   ♦ What Opera PMS is and the pros of using it

Who is the course aimed at?

This Hotel Receptionist Training Class in London is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.

What are the entry requirements?

♦ You need to be at least 16 years old

♦ You should have a basic grasp of English, Maths and IT

What qualification will I gain?

♦ You will receive an accredited Professional Hotel Receptionist Training certificate upon successful completion of the course.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards.

Career Path

Upon successful completion of this course you could become:

  ♦ Hotel Receptionist

  ♦ Corporate Receptionist

  ♦ Front of House Manager

  ♦ Hotel Manager

The average salary of a Hotel Receptionist in the UK is £15,407 per annum, and this will increase with experience. You could eventually become a Hotel Manager earning around £25,199 per annum (

Who will teach me?

Gregory Dragula is a Hotel Receptionist and Opera PMS instructor who has 15 years of industry experience. Gregory has been training Hotel Receptionists for the past seven years. He has worked for some of the world’s leading hotel chains as a hotel manager including Marriot, Millennium and RAC.

Terms and Conditions

Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.

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Awarded By

Accredited Partners

Alexa Turner

“Wow this course was such a good experience. I really learnt a lot, and I feel much more confident in my ability now. Learning about the software was really useful and means I don’t have to do a separate course for it.”

Danielle Costa

“Gregory really knew his stuff and was a great teacher, you can really tell how experienced he is and he gave us a lot of fantastic advice. I learnt so much and I think the course will help me to get a Receptionist job.”

Julia Ann

“Very good course, I learnt a lot and definitely feel better prepared for the world of work. Gregory gave us lots of tips and help and answered all questions. All the course material was very clear and easy to understand. Would definitely recommend.”

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We can arrange to deliver all our public courses at your premises. In house training offers advantages over booking public courses including:

     ♦ cost savings

     ♦ avoidance of travel expenses

     ♦ tailoring to meet specific needs

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