Hotel Receptionist
Opera PMS Software Training


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Certificate in Hotel Receptionist and Opera PMS Software Training

Start Dates

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2 Days

Awarded by

ABC Awards

Course Fees

£499 £299(inc. VAT)

Assessment Included

Created by a highly skilled and experienced professional, the Opera PMS Software and Hotel Receptionist classroom training course shows you what it takes to become a Hotel Receptionist, even covering the leading hotel software – Opera PMS. This Professional Hotel Receptionist Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.
The Opera PMS and Hotel Receptionist classroom training course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, including how to use Opera PMS in a professional capacity.

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When can I start?

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU To be confirmed To be confirmed 2 – Days £299 (inc. VAT) Enquire Now

Why Choose us?

♦ Competitive pricing.

♦ Small class sizes.

♦ Friendly, attentive staff for flexible helpful service.

♦ Learn to navigate Opera PMS like a professional with the finest Opera PMS classroom training, UK

♦ Understand how to manage guests

♦ Learn to use the leading hotel software

♦ Ask any questions and learn from a professional

What will I study?

The Opera PMS and Hotel Receptionist classes are split in two days in which you will study the following

Day 1:

   ♦ Check in / check out

   ♦ Telephone etiquette

   ♦ Being prepared and ready

   ♦ Complaints and critical situation handling

   ♦ Power of words

   ♦ Overbooked hotel and booking out guest

   ♦ What is a hotel manager looking for?

Day 2:

   ♦ Opera log in and log out

   ♦ Finding a reservation

   ♦ Creating reservation

   ♦ Preferences and features request

   ♦ Amending and cancelling reservations

   ♦ Check in and check out

   ♦ Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges

   ♦ Room management

What is this training included?

♦ Training in full air-conditioned facilities from an experienced instructor.

♦ Receive extra course material.

♦ You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards which has no any additional cost.

♦ Certificate of participation.

♦ Free access to the online version of the course.

♦ A full colour training manual.

♦ The exercises that you have worked on during your course to allow you to practice afterwards.

♦ Refreshments through the day.

♦ Printed course manual.

♦ USB stick to take the exercises away.

♦ Stationaries (Notebook, and Pen).

♦ Access to Computers if needed free Wi-Fi.

♦ Access to breakout area.

What will I learn?

The Opera PMS Classroom training with Hotel Receptionist training will enable you to learn the following

Day 1:

   ♦ The fundamentals of the hospitality industry

   ♦ How to behave and present yourself

   ♦ How to manage guests (even VIP guests) in a professional way

   ♦ How to make a booking

   ♦ How to check guests in and out

   ♦ How to manage calls to reception

   ♦ How to stay ahead and be prepared

   ♦ How to handle complaints or critical situations

   ♦ How to use language to your advantage

   ♦ How to understand hotel jargon

Day 2:

   ♦ How to boost your CV and impress in a job interview

   ♦ How to navigate Opera PMS

   ♦ How to log in and out of Opera PMS

   ♦ To create a profile and make amendments

   ♦ How to create a new reservation

   ♦ How to handle special requests

   ♦ How to amend and cancel reservations

   ♦ How to check guests in and out

   ♦ How to use the cashier functions of Opera PMS – including how to split and transfer charges

   ♦ How to manage rooms, including changing the status of rooms

Who is the course aimed at?

This course is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.

What are the entry requirements?

♦ You need to be at least 16 years old

♦ You should have a basic grasp of English, Maths and IT

What qualification will I gain?

♦ You will receive an accredited Hotel Receptionist and Opera PMS Software Training certificate upon successful completion of the course.

♦ Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards.

Career Path

Upon successful completion of this course you could become:

  ♦ Hotel Receptionist

  ♦ Corporate Receptionist

  ♦ Front of House Manager

  ♦ Hotel Manager

The average salary of a Hotel Receptionist in the UK is £15,407 per annum, and this will increase with experience. You could eventually become a Hotel Manager earning around £25,199 per annum (

Who will teach me?

Gregory Dragula is a Hotel Receptionist and Opera PMS instructor who has 15 years of industry experience. Gregory has been training Hotel Receptionists for the past seven years. He has worked for some of the world’s leading hotel chains as a hotel manager including Marriot, Millennium and RAC.

Terms and Conditions

Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
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Accredited Partners

Accredited Partners

Alexa Turner

“Wow this course was such a good experience. I really learnt a lot, and I feel much more confident in my ability now. Learning about the software was really useful and means I don’t have to do a separate course for it.”

Danielle Costa

“Gregory really knew his stuff and was a great teacher, you can really tell how experienced he is and he gave us a lot of fantastic advice. I learnt so much and I think the course will help me to get a Receptionist job.”

Julia Ann

“Very good course, I learnt a lot and definitely feel better prepared for the world of work. Gregory gave us lots of tips and help and answered all questions. All the course material was very clear and easy to understand. Would definitely recommend.”

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     ♦ cost savings

     ♦ avoidance of travel expenses

     ♦ tailoring to meet specific needs

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