Opera PMS Hotel Software Training
Certificate in Opera PMS Hotel Software Training
CPD & iAP
Created by a highly skilled and experienced professional, this course shows you how to use the world’s leading hotel booking software, Opera PMS. This software is used in the hospitality industry, and is fundamental to the role of a Hotel Receptionist. Whether you’re someone who is already working, or if you’re just starting out, this course is packed with useful information to help you to succeed.
This course is run by an experienced tutor (Gregory) who has worked in some leading hotel chains over last 15 years. Gregory has built this course based on his own experiences using Opera PMS within the hospitality industry. His goal is to ensure you gain all the essential skills to use Opera PMS in a professional capacity, and have a fantastic learning experience during the course.
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When can I start?
♦ Learn to navigate Opera PMS like a professional
♦ Understand how to manage rooms and guest queries
♦ Learn to use the leading hotel software
♦ Ask any questions and learn from a professional
♦ Opera log in and log out
♦ Profile creation and amendments
♦ Profile notes
♦ Finding a reservation
♦ Rate query screen
♦ Creating reservation
♦ Preferences and features request
♦ Amending reservations
♦ Cancelling reservations
♦ Check in
♦ Check out
♦ Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges
♦ Alerts and traces
♦ Room management
♦ Opera reports
♦ Hot keys on opera
♦ Learn from an expert Tutor
♦ Receive extra course material
♦ Accredited Certificate on successful completion
♦ Free access to the online version of the course
♦ Study Manual
♦ Free refreshments and Wi-Fi
♦ How to navigate Opera PMS
♦ How to log in and out of Opera PMS
♦ To create a profile and make amendments
♦ How to find a reservation
♦ How to create a new reservation
♦ How to handle special requests
♦ How to amend and cancel reservations
♦ How to check guests in and out
♦ How to use the cashier functions of Opera PMS – including how to split and transfer charges
♦ How to add alerts and traces
♦ How to manage rooms, including changing the status of rooms
This course is suitable for anyone who hopes to work as a professional Hotel Receptionist, whether you have experience or not.
♦ You need to be at least 16 years old
♦ You should have a basic grasp of English, Maths and IT
You will receive an accredited Opera PMS Hotel Software Training certificate upon successful completion of the course.
Upon successful completion of this course you could become:
♦ Hotel Receptionist
♦ Corporate Receptionist
♦ Front of House Manager
♦ Hotel Manager
The average salary of a Hotel Receptionist in the UK is £15,407 per annum, and this will increase with experience. You could eventually become a Hotel Manager earning around £25,199 per annum (payscale.com).
Gregory Dragula is a Hotel Receptionist and Opera PMS instructor who has 15 years of industry experience. Gregory has been training Hotel Receptionists for the past seven years. He has worked for some of the world’s leading hotel chains as a hotel manager including Marriot, Millennium and RAC.
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Learners can cancel the course and receive a full refund 14 business days prior to the start date of the course. If we do not have 14 business days’ notice we cannot offer a refund.
Global Edulink reserve the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
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"Wow this course was such a good experience. I really learnt a lot, and I feel much more confident in my ability now. Learning about the software was really useful and means I don’t have to do a separate course for it.”
"Gregory really knew his stuff and was a great teacher, you can really tell how experienced he is and he gave us a lot of fantastic advice. I learnt so much and I think the course will help me to get a Receptionist job.”
"Very good course, I learnt a lot and definitely feel better prepared for the world of work. Gregory gave us lots of tips and help and answered all questions. All the course material was very clear and easy to understand. Would definitely recommend.”
Request In House
We can arrange to deliver all our public courses at your premises. In house training offers advantages over booking public courses including:
♦ cost savings
♦ avoidance of travel expenses
♦ tailoring to meet specific needs
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